By far the worst hotel I have seen in a long time! Infested with roaches, holes in the walls, smoky rooms. Paint peeling, carpet torn....the list goes on. I was told at the front desk they over booked for the night so they had to upgrade me to a newly renovated suit.....hahaha.....I walked in the door, turned around and walked... More

The hotel was very nice and clean. The staff from the front desk to the cleaning staff was very helpful and nice. I was there for several days and was very pleased. the location is great right at the interstate and lots of restaurants. I will be staying here again on my next vist back to Memphis.

Kitchen was crawling with bugs and heater fan was broken on check in. Staff was nice though. The beds were fairly comfortable, but the pillow was a little flat for my preference. The are was very convenient to multiple things.

I have recommended this hotel for business associates, friends and family. Management (reda) is always helpful and courteous. She provides directions for local restaurants and entertainment spots. I have stayed there for personal reasons numerous times and the stays are just as pleasant as the management. No complaints here!

This place would be a whole lot better if mgmt wasnt soo damn rude. The attitude of the mgr is soo nasty i dont even know how she has the position with the horrible customer service. Please have mgmt go for customer service seminar because attitudes and demeanor can make or break you. It just makes the whole establishment look... More

My wife and I have stayed here several times and everytime we have run into an issue that Management would immediately fix. The first time we stayed here was the night before our wedding. We booked through HotWire (bad idea!) and had booked a queen smoking room. Unfortunately when we arrived we ended up in a double twin room that... More

We stayed here before - but it has been 6+ years. Obviously, they have done no maintenance in those 6+ years. The first room they assigned us stunk (smoke?) and the AC unit was dripping on the floor. We were given another room. That room also stunk. These are non-smoking rooms?!! The window had a large crack in it with... More

The first thing I noticed as soon as I came into the room was the smell, vaguely reminiscent of cigarettes. Other than that, at first sight, we were delighted by the fully equipped kitchen. We did get febreeze from the front desk for the smell, which was nice of them. Further investigation showed cigarette burns in the sheets, which was... More

We were caught in a horrible thunderstorm last week in Memphis and decided to get a room - several properties were sold out but Best Western referred us to this sister property & they had a few rooms left - the first room was totally unexceptable but we were so exhausted we accepted the second (last) room - filthy carpet... More