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All 1 Craignure hotels »

Isle of Mull Hotel & Spa

3.0 of 5
Criagnure, Craignure PA65 6BB, Scotland
Hotel amenities
Isle of Mull Hotel & Spa
Ranked #1 of 1 hotels in Craignure
3.0 of 5 stars 385 Reviews
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385 reviews from our community

What travellers say about this hotel
  • Hot tub(16)
  • Swimming pool(12)
  • Dining room(10)
  • Very good(7)
  • Public area(6)
  • Friendly and helpful(5)
  • Packed lunch(4)
  • Ferry terminal(3)
  • Leisure facilities(3)
Traveller rating
    86
    105
    70
    67
    57
Only show reviews for Family (65) | Couples (188) | Business (8)
Date Rating
North Yorks
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

Stayed here on a number of occasions and must say the last time in Nov 2010 the place was looking tired and rather rundown. Pleasantly surprised as this time the rooms have been repainted, and everything worked in the room, the restaurant meals are well presented and are good value if on the DBB deal, breakfast is a buffet style... More

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
6 May 2012

Dear Guest, Thank you for posting a review on our hotel, feedback is essential to us, and we are always pleased to read that our guests have enjoyed their stay. We do hope that you do return again soon. Kindest Regards Gemah More

Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 30 April 2012

My friend and I stayed for two nights through 5pm special deal. Having read previous comments we kept an open mind about the service and facilities.we were delighted with the hotel and the service. We arrived very early and although couldn't check in we were able to use the facilities. The rooms were clean and had everything we needed, we... More

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
6 May 2012

Dear Guest, Thank you for taking the time to post your review on Trip advisor. We were pleased to read your comments, and we are glad that you enjoyed your short stay with us. We look forward to welcoming you again soon. Warmest Regards Gemah More

glasgow
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 26 April 2012
2
people found this review helpful

we stayed here on a 5pm special deal and it was a very good price. the rooms were nice as was the hotel and the spa area was good. the views are perfect. Unfortunately the catering was another story. The dining room was freezing, we waited 1 hour from starter to main course, and every morning there was a big... More

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
29 April 2012

Dear Guest, Thank you for taking the time to post your review on Tripadvisor. I was very disappointed to read your comments regarding our restaurant, I have spoken with the restaurant team about your comments and reiterated the importance of guest satisfaction and the levels of standards which we expect our guests to receive. I do very much regret that... More

Arbroath, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

We stayed in this hotel earlier this month when they had just reopened with a new staff team. The rooms were fairly basic but clean and comfortable. The food was much better than we expected for the money we had paid and portions were extremely generous. I dont think there are many hotels where you can eat dinner at a... More

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Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
29 April 2012

Dear Guest, Thank you for taking the time to leave a review on our hotel. We do very much appreciate the time that our guests take to provide us with feedback. I do agree with you that the view from our restaurant is stunning, and our frequent stag visitors are magnificent!! I was very pleased to read your comments and... More

golspie
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

my friend and I stayed at this lovely hotel for five nights and didnt want to leave, we had a nice room ,the staff were very friendly in both reception and dining room, allour meals were excellent served up nicely and piping hot,We were made most welcome by the management who were very pleasent, I would recommend this hotel to... More

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
29 April 2012

Dear Guest, All of the team here at the Isle of Mull Hotel & Spa was pleased to read your comments regarding your recent stay with us, and thank you for taking the time to do so. I am pleased that you enjoyed your stay with us, and hope to see you both again in the not too distant future.... More

Cumbernauld, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

We booked this hotel through a voucher from 5pm.co.uk for a few days cycling on Mull. We arrived at the hotel on our bikes fully loaded up with panniers. When we arrived at reception we were advised that the bikes could be stored in an old shed at the back of the hotel. When we went down to our room... More

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Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
29 April 2012

Dear Guest, Thank you for taking the time to compose a review for Tripadvisor, as you will appreciate feedback is essential for us if we are to monitor and improve the services that we provide. I am sorry that we were unable to move you to a double room during your stay; however the bookings that we receive from 5pm... More

Fife
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 April 2012
1
person found this review helpful

We stayed for two evenings through a groupon special offer. Having read some previous reviews we were slightly apprehensive about this hotel, but we had nothing to be concerned about. Yes, if you are expecting a posh 4 star spa resort, then you may be disappointed, however, if you like a basic, but spotlessly clean room, very friendly staff, and... More

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
22 April 2012

Dear Guest, Thank you for taking the time to post your review on our hotel. I am pleased that you enjoyed your stay with us and have passed on your kind comments to all of our team. I certainly do hope that you will return soon. Kind Regards Gemah More

Glasgow
1 review
4 of 5 stars Reviewed 19 April 2012

We all have different experiences of hotels and, if you are used to some of the modern chains, you might find some aspects of the Isle of Mull Hotel and Spa hotel disappointing. Possibly because less money is spent of elaborate fixtures and fittings, the hotel is able to offer excellent value for money, especially if you can take advantage... More

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
22 April 2012

Dear Guest, Thank you for leaving feedback on our hotel. As you will appreciate feedback of any kind is essential to our business. Please accept my apologies regarding your bedroom telephone, the problem was not with the telephone itself but the connection to the room which could not be rectified in house, I do apologise that this was not explained... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 19 April 2012
3
people found this review helpful

Our whole experience was disappointing. The staff and management lack attention to detail. Rooms not cleaned to an acceptable standard, restaurant disorganised especially in the evening, food poorly presented and bland. The managers offer excuses rather than improvements. The spa seemed closed. The pool staff were good and many of the waiting staff tried hard and were friendly.

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
22 April 2012

Dear Guest, Thank you for taking the time to write and post your review on tripadvisor. Feedback is essential to us if we are to monitor and improve on any areas which our guests feel let us down. I am sorry that you did not enjoy your short break with us and I am also disappointed that you did not... More

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4 of 5 stars Reviewed 17 April 2012

Just returned from 4 nights stay at Isle of Mull Hotel and Spa. Staff very welcoming and friendly - could not do enough for us. The pool and spa are delightful as are the views from the lounges. Food was very nice and staff were keen that your every need was taken care off. Will certainly be back.

Was this review helpful? Yes
Gemah Graham, General Manager at Isle of Mull Hotel & Spa, responded to this review
22 April 2012

Dear Guest, Thank you for posting a review on tripadvisor, we were pleased to read that you enjoyed your short stay with us. We look forward to welcoming you to the Isle of Mull Hotel & spa again in the future. Warmest Regards Gemah More

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Additional Information about Isle of Mull Hotel & Spa

  • Hotel Isle Mull
  • Isle Mull Hotel
  • Isle Of Mull Hotel
Address: Criagnure, Craignure PA65 6BB, Scotland
Price range (per night):* 130 AUD - 264 AUD

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Isle of Mull Hotel & Spa
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