I only used the spa facilties on a day pass,hoping to use swimming pool,jacuzzi,sauna,steam room,all at a great price of £10...bargain!
Changing rooms-dismal,outdated,more like the old lido changing rooms and not very clean.so first impression not great.enter swimming pool..small and bloody cold! jacuzzi,boarded up due to leak,sauna,not working,steam room,crowded!! not great....
so went for a coffee at the spa reception...
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We are sad to hear that you didn’t enjoy your stay with us and we are always very interested in receiving feedback from our guests, the majority of which is positive.
As seasoned hoteliers, we pride ourselves on our reputation of providing extremely high standards of service. We understand that from time to time, no matter how hard we try...
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