stayed for 5 days with shearings and was upgraded to a premier room as the room we booked was getting re decorated etc.The room was £70 each extra for the 5 nights.We had a sea view and the room was wonderfull.But we didnt have to pay the extra.The food was ok but small portions.Views from the hotel bay windows was... More

We arrived at the Grand Hotel to be met with a couple complaining bitterly at the state of their room. The only way the duty manager could satisfy them was to book them into the neighbouring Hotel. Not a good first impression. The hotel was undergoing a refurbishment. After checking in we went to our second floor room in the... More

Did this as a last minute thing with another couple. Our friends had been on a Shearing break to the IOW earlier in the year and recommend them. We drove to the hotel which was not a problem. There is limited parking at this hotel with two disabled bays only. We managed to secure one of these and although we... More

We have stayed at The Grand several times over the last few years during coach holidays with National and Shearings. Our son and his wife live in Devon, we live in County Durham but want to see them several times each year. We have tried travelling by train and staying in a hotel or apartment but 4 or 5 day... More

we have been many hotels with shearings but this was by far the worst some rooms on our floor were being refurbished we had to walk on dust sheets and flakes of paint on carpet even the floor in the lift was covered in flakes of paint if we had been told about this when we booked we would have... More

Just returned from a long week end break at this hotel. I went with my husband and mother in law because she likes to be catered for and entertained. The staff here are really very friendly, welcoming and work very hard. The hotel is very clean. They have started to update the hotel - a never ending task I suspect!... More

Having read the review by 'Pat C 17th February 2012' I was almost put off from booking this hotel, I even phoned Shearings and asked if they had read this review or received any detrimental comments from this person. I was told that they had not. Having stayed in two Shearings hotels previously and been quite satisfied, I thought I... More

We had a 3 night self drive stay from Friday 9th March. As we are regular visiters to Bay hotels across the country we know what to expect from their hotels. Like most Bay hotels the Grand could do with a little TLC but the rooms are always very clean and tidy and the towels are changed every day, the... More

We have taken many self drive breaks with Shearing’s covering most of the south west hotels . Staff are always friendly. The restaurants have a nice atmosphere and even if the hotels are slightly dated and could do with some tender love and care ( Just like most of the guests who may be older than the average holidaymaker we... More