Major mistake in booking to have a Christmas Break at this hell hole. When I entered the kitchen to see about getting fed after two hours plus I was amazed at the state of the place and have several pictures to demonstrate that everything that I say is true. The most unbelievably incompetent staff, ATROCIOUS food, service, living conditions. AVOID... More

Fawlty Towers turning into Hi de Hi. The rooms were dirty, I found a condom under the bed. Shower couldn't be controlled, either scalding hot or tepid. I opened the bedroom window and it fell in on me. The bathroom window was off it's hinges. The lighting was so poor that I couldn't see to read and the Tv never... More

He was not kidding! Bedroom decor very poor, old T.V., poor bed covers, dripping taps causing bath stains, Loose shower fitting in first bedroom shown, bathroom light without glass cover - electrical hazard. Ground floor decor a little better but has water stains in various flat roof areas. Chef either dismissed or walked out thus Xmas dinner & subsequent meals... More

We arrived on the Sunday evening never having been on a Christmas Hotel holiday break before. We took the car via Condor ferries. On arrival at the St Margaret’s Lodge Hotel, the car park was badly lit and over full. At reception we were given a key to a room on the top floor and read the notice that the... More

What matters is how you are treated!!.........we were at a bit of a loss when our Condor Ferry was cancelled on Saturday night on a day trip to Guernsey, we felt stranded but couldn't have been in better hands then with Paul at the St Margaret's Lodge, he drove down to the Port to collect us, sorted an overnight stay,... More

Just got back from an inexpensive 4 night short break. Could not believe our luck. Was much better than we expected for the low price we paid (we bought a ferry inclusive package through a travel agent). Apparently it has very recently gone under new management and they are a breath of fresh air. Rooms clean and comfortable and food... More

A late booking for work and a nice welcome - that was exactly what I wanted - and I got just that. Very helpful - no problem with my late arrival and booking the taxi to the airport. Well priced, reasonable rooms (nothing fancy, but OK for me) with a lovely new bed. (yes, there are some issues needing attention... More

The decor was grim and dingy. The bedroom had a musty smell to it and there was black mould on the bathroom ceiling. Water leaked through it from the upstairs room. The food at the hotel was poor and not much of it. The location was good for the airport but not good for anywhere else unless you have a... More

My flight was cancelled and all the nice hotels in Guernsey were fully booked. I could only get a room at St Margaret's Lodge and now I know why they were not fully booked like all the decent hotels on the Island. The room was filthy, run down, wallpaper peeling off the wall, smell of damp. Could not bring myself... More