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All 91 Knoxville hotels »

Four Points by Sheraton Knoxville Cumberland House

3.0 of 5
1109 White Ave, Knoxville, TN 37916
Hotel amenities
Four Points by Sheraton Knoxville Cumberland House
Ranked #6 of 91 hotels in Knoxville
4.5 of 5 stars 65 Reviews
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65 reviews from our community

    Trip type
Traveller rating
    32
    25
    5
    1
    2
Date Rating
North Carolina
2 reviews
5 of 5 stars Reviewed 20 May 2012

This was the midway point on our travel route. We had called earlier in the day to get directions to the hotel and the front desk was spot on with those directions. From the moment we entered the front door we were made to feel truly welcome. What a friendly, professional staff. Even though we entered the restaurant less than... More

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Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
22 May 2012

I am very happy to hear that you and your family had a great experience at our hotel! Thank you very much for taking the time to review our hotel and services. I hope you continue to stay with us in the future whenever your travels may bring you to Knoxville! More

NJ
Senior Contributor
49 reviews 49 reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 17 May 2012

Basically on the University campus, great for visiting. Had a conference there and service was excellent. Audio-Visual support and facilities excellent. Food service for the meeting was prompt, excellent variety, and well-prepared. Front Desk team was friendly, courteous and went the "extra mile" on some meeting requests. Highly recommended if visitng Knoxville and the University

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Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 13 May 2012

This is the second year that my family and I have stayed at this hotel. The rooms are nicely appointed and impeccably clean. The staff at the front desk was extremely pleasant and helpful. The breakfast was excellent each morning. I believe that this hotel has been voted Starwood Four Points Hotel of the Year 3 of the last 5... More

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Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
15 May 2012

Hello, I wanted to thank you for taking the time to write this review of your experience with us. Your comments are very much appreciated and I thank you for your business. We look forward to your next stay! More

Warrington, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 May 2012

We've stayed at the Four Points Knoxville many times over the last few years (six times in 2011). The hotel is one of the cleanest I have been in and definintely represents the rest of the Sheraton family well. UT and the Convention Center are nearby as is the up and coming downtown of Knoxville. If you want a good... More

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See 3 more reviews by Shannon R for Knoxville
Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
10 May 2012

I would like to take this time to thank you for your kind comments and review. I am very happy to hear that you enjoyed your stay and that we are your hotel of chioce when you are in Knoxville! Your praise of Claude and our staff was very nice of you and I will certainly share your comments with... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 17 April 2012

I just stayed for a weekend - it's very well located and central to the university and some of the other sights of Knoxville. Clean, with a very friendly staff. Comfortable beds. I could hear some noise from the room next door, and the decor could be a bit more modern for my taste, but overall it was a fine... More

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Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
1 May 2012

Hello. Thank you kindly for your review. I am happy to hear that you enjoyed your stay with us and I would like to thank you for your comments and feedback about your experience. Your points about the decor and noise are well-noted and we are working to update and improve in these areas in the coming year. We appreciate... More

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 April 2012

Awesome stay! Spent three nights while in town for a convention and the facility was fantastic! Very comfortable room and extremely friendly and helpful staff, Conveniently located two blocks from the Knoxville Convention Center and four or five blocks from several great restaurants and a movie theatre. Reasonably priced and well worth it!

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Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
10 April 2012

Dear guest. Thank you very much for your kind comments regarding your recent stay. We are happy to hear that you enjoyed your stay and that our hotel worked well for your accommodation needs. Your feedback is very important to us and I will certainly share your comments with our team. I thank you for your business and hope you... More

Georgia
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 30 March 2012
1
person found this review helpful

I stayed in Knoxville for a week on business, not sure what the competition is like around there. Status apparently doesn't help you, there is no concierge floor or free breakfast. I was nowhere near the highest floor. The rooms are nice however, and the parking is free which is saying something in that location. It is right next to... More

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Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
2 April 2012

Dear guest, Thank you, kindly for your comments. I am very sorry that our breakfast policies did not meet your needs. Unfortunately, Four Points by Sheraton does not offer complimentary breakfast for guests. However, depending on your SPG level, our platinum guests are now offered a choice upon arrival for complimentary breakfast throughout their stay. With regards to our fitness... More

Kentucky
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 28 February 2012

We recently stayed at the Four Points in Knoxville. We were their for a family wedding. The staff was so helpful in letting many of us check in earlier than normal. They let us use the restuarant area for a small family gathering. The rooms are great, bathrooms are awesome. We loved the free water in the room. There is... More

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Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
1 March 2012

Thank you for your kind comments about our hotel. I am very happy to hear that you enjoyed your stay with us and that our service was consistent and friendly. I thank you for your business and we hope to have you stay with us again soon! More

Houston
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 25 February 2012

We stayed here on points and received no Plat.perks at all. No upgrades or anything else. Hotel was filled with swim team and they stated they had all of the good rooms and we were left with whatever remained. Although I called same day and requested they prebook us...the two rooms we booked were down the hall from each other.... More

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Adam Gurgiolo, General Manager at Four Points by Sheraton Knoxville Cumberland House, responded to this review
27 February 2012

Hello, I would like to apologize that you were not treated properly with regards to your SPG status during your recent stay with us. While we certainly do try to accommodate and recognize our highest tier SPG members, we do sometimes fall short. This was a very busy weekend for us which left us with little options to upgrade and/or... More

vancouver
Senior Contributor
32 reviews 32 reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

This place is OK, but nothing at all special. Dated, some of the features,wallpaper, etc. a bit dated. But the desk staff were very helpful. The bar/lounge was OK, although a bit sterile. The best thing about the place is that it can't be beat for a university location. It's basically on campus. So close the Friday evening when we... More

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Additional Information about Four Points by Sheraton Knoxville Cumberland House

  • Four Points Knoxville
  • Sheraton Knoxville
  • Sheraton Knoxville Cumberland Hotel
  • Knoxville Sheraton
  • Knoxville Four Points
Address: 1109 White Ave, Knoxville, TN 37916
Price range (per night):* 144 AUD - 206 AUD

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Four Points by Sheraton Knoxville Cumberland House
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