This was the midway point on our travel route. We had called earlier in the day to get directions to the hotel and the front desk was spot on with those directions. From the moment we entered the front door we were made to feel truly welcome. What a friendly, professional staff. Even though we entered the restaurant less than...
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I am very happy to hear that you and your family had a great experience at our hotel! Thank you very much for taking the time to review our hotel and services. I hope you continue to stay with us in the future whenever your travels may bring you to Knoxville!
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Basically on the University campus, great for visiting. Had a conference there and service was excellent. Audio-Visual support and facilities excellent. Food service for the meeting was prompt, excellent variety, and well-prepared. Front Desk team was friendly, courteous and went the "extra mile" on some meeting requests. Highly recommended if visitng Knoxville and the University
This is the second year that my family and I have stayed at this hotel. The rooms are nicely appointed and impeccably clean. The staff at the front desk was extremely pleasant and helpful.
The breakfast was excellent each morning. I believe that this hotel has been voted Starwood Four Points Hotel of the Year 3 of the last 5...
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Hello,
I wanted to thank you for taking the time to write this review of your experience with us. Your comments are very much appreciated and I thank you for your business. We look forward to your next stay!
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We've stayed at the Four Points Knoxville many times over the last few years (six times in 2011). The hotel is one of the cleanest I have been in and definintely represents the rest of the Sheraton family well. UT and the Convention Center are nearby as is the up and coming downtown of Knoxville. If you want a good...
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I would like to take this time to thank you for your kind comments and review. I am very happy to hear that you enjoyed your stay and that we are your hotel of chioce when you are in Knoxville! Your praise of Claude and our staff was very nice of you and I will certainly share your comments with...
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I just stayed for a weekend - it's very well located and central to the university and some of the other sights of Knoxville. Clean, with a very friendly staff. Comfortable beds. I could hear some noise from the room next door, and the decor could be a bit more modern for my taste, but overall it was a fine...
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Hello. Thank you kindly for your review. I am happy to hear that you enjoyed your stay with us and I would like to thank you for your comments and feedback about your experience. Your points about the decor and noise are well-noted and we are working to update and improve in these areas in the coming year. We appreciate...
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Awesome stay! Spent three nights while in town for a convention and the facility was fantastic! Very comfortable room and extremely friendly and helpful staff, Conveniently located two blocks from the Knoxville Convention Center and four or five blocks from several great restaurants and a movie theatre. Reasonably priced and well worth it!
Dear guest. Thank you very much for your kind comments regarding your recent stay. We are happy to hear that you enjoyed your stay and that our hotel worked well for your accommodation needs. Your feedback is very important to us and I will certainly share your comments with our team. I thank you for your business and hope you...
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I stayed in Knoxville for a week on business, not sure what the competition is like around there.
Status apparently doesn't help you, there is no concierge floor or free breakfast. I was nowhere near the highest floor.
The rooms are nice however, and the parking is free which is saying something in that location. It is right next to...
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Dear guest, Thank you, kindly for your comments. I am very sorry that our breakfast policies did not meet your needs. Unfortunately, Four Points by Sheraton does not offer complimentary breakfast for guests. However, depending on your SPG level, our platinum guests are now offered a choice upon arrival for complimentary breakfast throughout their stay. With regards to our fitness...
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We recently stayed at the Four Points in Knoxville. We were their for a family wedding. The staff was so helpful in letting many of us check in earlier than normal. They let us use the restuarant area for a small family gathering. The rooms are great, bathrooms are awesome. We loved the free water in the room. There is...
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Thank you for your kind comments about our hotel. I am very happy to hear that you enjoyed your stay with us and that our service was consistent and friendly. I thank you for your business and we hope to have you stay with us again soon!
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We stayed here on points and received no Plat.perks at all. No upgrades or anything else. Hotel was filled with swim team and they stated they had all of the good rooms and we were left with whatever remained. Although I called same day and requested they prebook us...the two rooms we booked were down the hall from each other....
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Hello,
I would like to apologize that you were not treated properly with regards to your SPG status during your recent stay with us. While we certainly do try to accommodate and recognize our highest tier SPG members, we do sometimes fall short. This was a very busy weekend for us which left us with little options to upgrade and/or...
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This place is OK, but nothing at all special. Dated, some of the features,wallpaper, etc. a bit dated. But the desk staff were very helpful. The bar/lounge was OK, although a bit sterile. The best thing about the place is that it can't be beat for a university location. It's basically on campus. So close the Friday evening when we...
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