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All 92 Knoxville hotels

MainStay Suites Knoxville

2.5 of 5
144 Merchants Dr, Knoxville, TN 37912
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$69 (USD)
MainStay Suites Knoxville
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86%
Ranked #10 of 92 hotels in Knoxville
Most recent review
4 of 5 stars Reviewed 16 June 2013
jwfinley Poipu, Hawaii
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69 reviews from our community

    Trip type
Traveller rating
    40
    20
    4
    4
    1
Date Rating
Poipu, Hawaii
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 16 June 2013 NEW

This is not a luxury hotel, but for the price, it is very reasonable. You are a quick 10 minutes from DT Knoxville. We used this as our base for US Rowing Youth Nationals at Melton Lake Park in Oak Ridge. The staff was great and very accommodating, and very friendly. The rooms were a bit "worn," but were clean... More

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See 3 more reviews by jwfinley for Knoxville
Mineola, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 30 May 2013

We stayed here on the way home back to Texas from NYC. I found it to be a nice, clean hotel. Especially for the price. It was $80-90 less than other hotels I had priced in the area. The room was large and spacious and clean. Had a full kitchen. We only used the fridge and coffee maker. It was... More

Review collected in partnership with this hotel

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review
31 May 2013

Thank you for the valued and appreciated review you have posted. We will be making some exciting changes to our breakfast in the coming weeks. With that said, we hope that you will choose to stay with us during your next trip through Knoxville and try it out. More

Durham, North Carolina
1 review
1 of 5 stars Reviewed 28 May 2013

I've never written reviews on a hotel before, because I've never felt strongly enough about a place to take the time to do so. This particular hotel, however, generated such a negative response that I feel the need to share, especially since the TripAdvisor rating is so misleading. We chose to stay at this property due to its high rating... More

Review collected in partnership with this hotel

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review
29 May 2013

Thank you for your informative review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to correct any issues you experienced with us. We will take immediate action is making... More

Chattanooga, Tennessee
Top Contributor
71 reviews 71 reviews
55 hotel reviews
Reviews in 52 cities Reviews in 52 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 27 May 2013

We selected this property because of its easy proximity to Downtown Knoxville and an on-line special. Check-in was quick and easy thanks to India at the front desk. We were upgraded to a king room that had everything we needed for a comfortable three night stay. A large refrigerator, microwave, toaster, coffee maker, dishes, utensils and pots and pans! A... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
See 5 more reviews by MrsBo for Knoxville
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review
28 May 2013

We would like to thank you for the valued and appreciated review you posted. We hope to have the opportunity to accommodate you again in the future. More

Columbia, Tennessee
1 review
5 of 5 stars Reviewed 13 May 2013

I stayed here for two nights for my daughter's graduation from UT. The room was clean and the bed was comfortable and Sara at the front desk was personable and professional. Will definitely stay here again!

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Cleveland, Tennessee
1 review
5 of 5 stars Reviewed 29 April 2013

It's always great to know that when I am on the road, I can look forward to a consistently clean and ready room. Haven't had an issue with service for the past two years I have been staying here. An extra bonus is the way they get pizzas on Tuesday nights for their guests. No hotel is perfect but it's... More

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Citra, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 April 2013

We always stay at the Merchants Dr, Knoxville Mainstay Suites on our travel back and forth to our homes in Ohio and Florida. It is an excellant place to stay. Very clean and the staff is always very professional and helpful. Especially India Dailey! She even recognizes my voice when I call. I would recommend this hotel to anyone.

Was this review helpful? Yes 1
MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review
27 May 2013

Thank you for taking the time to leave a review. We are very pleased to hear that you enjoyed your stay with us once again. We also thank you for acknowledging our employee for her hard work and we will certainly give her credit for it. We hope to see you again soon! More

Pendleton, IN
1 review
2 of 5 stars Reviewed 21 April 2013

The location was good. It was a spacious room with kitchen. It had a very strange odor (almost like it had been smoked in and they were trying to cover it). The tv and the remote did not work properly. The front desk girl was nice & smiling but could use some training. The cleanliness of this hotel was embarrassing.... More

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MainstaySuitesTN565, Manager at MainStay Suites Knoxville, responded to this review
1 May 2013

Thank you for taking the time to leave a review. We strongly apologize that your stay was not what you expected it to be. Although we were very busy on the morning of your checkout it is still not acceptable that our staff allowed the lobby to be in the condition you found it in. We will address these issues... More

Fort Wayne In
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 April 2013

We stayed here on our way back home after Easter - One of the few hotels available for 200 miles... It was a pleasant surprise. Clean room, Comfortable bed, OK breakfast with some hot items. I would stay here again. The staff was very friendly and helpful.

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Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 April 2013

Very spacious rooms with a full kitchen. Close to many restaraunts. Very clean and the best staff. They are all so helpful and friendly. I have now become a loyal guest. The front desk girls, especially the weekend girls always have a smile on their face. That makes a great stay.

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Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Phone Number:
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Pets Allowed Suites Wheelchair access
Hotel Style:
Ranked #10 of 92 hotels in Knoxville
Price range (per night): $99 - $130
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 
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