As soon as we drove in the lot, I had a bad feeling- a lot of trucks and work trucks were parked in the lot, as well as a lot of guys in sweat pants, drinking beers, and laughing with each other. Despite that, having checked the ratings on Tripadvisor, we got a room, and proceeded to check in. As...
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Thank you for your comments regarding your recent stay with us. I was disappointed to hear of the difficulties you experienced. Please accept my sincere apologies for these shortcomings.
I have forwarded a copy of your comments to the responsible department managers, and assure you steps are being taken to alleviate such inconveniences in the future.
We strive to provide...
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Stayed at the Econo Lodge for 3 nights in Knoxville, and was pleasantly surprised as I have never stayed at one before. I was part of a golfing group, and I went where the group went.
When we arrived on Sunday evening, we were very warmly greeted, and were quickly given our room keys.
Although the breakfast was not as...
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Dear Traveler, Thanks for the great review. We're so glad that you happened upon our comfy little hotel and that you enjoyed all the treats and amenities that make us a great value! I'm sure other travelers will appreciate the tip about your Econo Lodge experience. Come back soon!.
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Comfortable room but the buffet needs some work. There is a liquor store next door, fast food and family restaurants galore including a Waffle House and an Outback Steakhouse literally at the end of the parking lot. Plenty of convenience stores and fuel stations are handy as well. This was a good location and easy to get to. Our room...
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We are glad to know that you enjoyed your overall experience and that we were able to meet your travel needs. We love getting reviews like yours. We're ecstatic that you were satisfied. Thank you for taking the time to give us your feedback and share your experience with others. Come back soon, we are constantly making updates to keep...
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This was our second great stay at this hotel. This hotel is priced right for us and very clean and well kept. We enjoy the free dinner and also the free breakfast. The staff is super nice and always very helpful. This is a good exit with pleny of restaurants and not too much traffic. This hotel is strongly recommended.
We're so glad that you have enjoyed your stays with us and look forward to you coming back in the very near future. It is our goal to offer great value and to exceed all guest expectations. It's always nice to hear from all our satisfied guests! See you soon.
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My family and I stayed here for two nights and really enjoyed ourselfs. For a family the value was great as not only did we get a nice breakfast but a free supper was included, the kids loved the chilli dogs! The room was clean and well maintained and the service excellent. I will recommend this hotel to all my...
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We enjoyed having you as our guest and thank you for your very nice comments. We're happy that the Econo Lodge Inn & Suites East Knoxville meets all of your travel needs and that our friendly staff makes you feel so at home here. Come back soon!
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I used to stay here all the time when in Knoxville. This motel has gone down hill and during my last stay, ended up with bed bugs. Never again will I stay there.
We take such pride in our hotel and customer service so it truly pains us to read a review like yours. We are very concerned and, since no room number was given we carefully inspected all rooms – happily we found that there are no bed bugs in the hotel and we wonder if possibly the traveler stayed in a...
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Outstanding hotel in every way. We enjoyed our 2 days there. Huge rooms, comfy beds, nice staff
I wanted to take a moment and thank you for your nice comments regarding your recent stay with us. It is great to know you enjoyed your stay! Thank you so much for your comments. It is our hope that you will visit us again soon while traveling through the Knoxville area.
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We have stayed here several times. However, the latest being November 10, 2011, we were "VERY" unsatsified. After turning down the sheets on the bed we found a large brown stain. Upon contacting the front desk, were informed that no one was there to change the sheets and no one was there to bring us clean ones. I offered to...
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I apologize for the misunderstanding that took place with our front desk during your recent stay at our hotel. I wish I had more information to research the problem you experienced, as I do keep a night housekeeper on duty until 10 PM every night. I also maintain a stock of linen items at the front desk in case there...
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The price was ok for a busy weekend booking and the room was dated/shabby but seemed very clean, so I was satisfied. That was until I found a flea on my dog right after we left. I know it's a risk when traveling with pets and staying where pets are allowed, but I was really disappointed especially after spending $130...
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I have discussed your comments with our contracted extermination company and corrective action is being taken to address the deficiencies that you noted in your letter. They are responsible for a monthly treatment of the property and respond to any individual instances that are reported by our guests. We appreciate your bringing these matters to our attention so that we...
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I have stayed at this Econo Lodge several times and the service and rooms are always great. The room is more than worth the price, the staff is friendly, and I always feel safe while staying alone.
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