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Comfort Suites

2.5 of 5
811 N. Campbell Station Rd., Knoxville, TN 37932
Hotel amenities
Comfort Suites
Ranked #2 of 92 hotels in Knoxville
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77 reviews from our community

    Trip type
Traveller rating
    54
    19
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    1
Date Rating
Jackson, Mississippi
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed 8 May 2013

We were returning home from trip to Virginia without reservations for last night and wanted to get south of Knoxville. Stopped and read reviews of three hotels on west side of the interstate and chose Comfort Suites. We were well pleased. Michael greeted us in most friendly manner and was happy to switch us from ground floor to second floor... More

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Rainbow City, Alabama
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 23 April 2013

The hotel was fabulous! The facilities are well maintained, the room was spotless and the bed was perfect. If the staff at the front desk had been friendly, I would have rated it with five stars! When we arrived the man at the front desk was professional enough, but he was certainly not welcoming or engaging. He never smiled once.... More

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
25 April 2013

Thank you so much for posting your review, we do know this takes an extra effort. On behalf of our front desk staff, I would like to apologize for failing to exceed your expectations. I appreciate your compliments on our rooms and breakfast, and I am truly sorry that your experience at the desk was not what it should have... More

Rogersville, Tennessee
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 23 April 2013

This Comfort Suites was of superior quality. We most often stay at Hampton Inns and this CS was just as nicely appointed. The hotel was quiet, even though close to the interstate. The breakfast was the usual -- nothing spectacular but nothing wrong either. One of the nicest features is the individually controlled thermostat. This means that the air/fan can... More

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
25 April 2013

We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Thank you for taking the time to submit your review, we really do appreciate hearing from our guests! I could not agree with you more on the thermostat control, it does make such a difference when you are able to... More

memphis
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 April 2013

I've been using TripAdvisor for years now and this is my first review in a long time. I've stayed in a lot of hotels and never had the inclination to write a review for all of them. Even though this was just a one night, typical stay for me, the staff at this hotel was great. I was greeted by... More

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
25 April 2013

Thank you for sharing your experience; we very much appreciate you taking the time to submit such a great review. Your kind words will serve as an encouragement to all our staff! It is such a pleasure to receive positive feedback. We look forward to your return to our hotel; we hope your next experience will be even better than... More

Cleveland, Ohio
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 8 April 2013

We spent one night here and had an excellent stay. The suite was large, clean, quiet and comfortable. The beds were divine, soft pillow top but good support. The room had thermostat to control heat/AC and had a "fan on" setting we like to help cover any ambient noise from the hallways. The bathroom was large, had a granite counter... More

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
17 April 2013

We thank you for submitting such a nice review of our hotel! Your description of our rooms and breakfast were so insightful; we appreciate you sharing this with others. We are so happy you chose to stay at our hotel while in Knoxville, it means a great deal to our staff members that you enjoyed your stay. We do hope... More

New Bern, North Carolina, United States
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 8 April 2013 via mobile

Had to make a late night stop and picked this Comfort Suites. The rooms were spacious with a pull out couch. The beds were comfortable and clean. Breakfast was hot with sausage, bisquits, gravy and eggs.

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
17 April 2013

We are so pleased you chose to stay at our Comfort Suites on your recent trip to Knoxville. Thank you posting a review for our hotel, we appreciate the extra effort this takes. We realize how many choices you have when traveling to Knoxville, we are grateful you chose us. We do hope you will return to see us again... More

Windsor, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 April 2013

without prior reservations we stopped by and managed to book the last room available - a spacious double queen bed handicap room with an extra pullout couch at 11pm on our way home to Michigan from Orlando. We enjoyed the small pool and hot-tub just before it closed for the night. The only negatives is that the hot-tub which has... More

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
9 April 2013

I want to thank you for not only posting a nice review of our hotel, but also for alerting us to a problem with the hot tub surface, and one of our beds. I will be sure to contact our Maintenance Department about these matters. All our mattresses were recently purchased at the same time, I am not sure what... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 April 2013 via mobile

This is our favorite halfway stop between Michigan and Florida. The suites offer plenty of sleeping room for families. The room decor seems to have been updated since last year and is very nice. The breakfast was the usual Choice Hotels breakfast. The area is a great place with plenty of shopping and restaurants. In addition I feel safe stopping... More

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
9 April 2013

Thank you for taking the time to post your review. We appreciate your recommendation of our hotel! I do apologize that you were not greeted as warmly as usual, this will be brought to our staff's attention. I am confident we will do better on your next visit. We hope to see you again soon. Sincerely, Valori Smith More

Wroxeter, ON
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 25 March 2013

Our family of six stopped at Comfort Suites on our way home from Florida. They gave us a room with two queens and pull out couch for a great price. The entire hotel was neat, clean and update, and the staff courteous and helpful. Best breakfast at a hotel I have had in years.....eggs, sausage, waffles, fresh fruit, yogurt, and... More

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ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
26 March 2013

We understand there are many lodging choices in Knoxville; we are so happy you chose us and that you enjoyed your stay. We appreciate our guests taking the time to submit a review! Thank you very much for your nice words about our hotel. We do hope you will return to stay with us again if your travels bring you... More

Rock Hill, South Carolina
1 review
5 of 5 stars Reviewed 22 March 2013

My family recently spent a night at the Comfort Suites hotel at 811 N. Campbell Station Road in Knoxville, Tennessee. This was our second stay there, and this time we were in town with other family for a funeral. We were driving in on the day of the funeral and would arrive before the normal check-in time of 3 p.m.... More

Was this review helpful? Yes
ComfortKnoxWest, General Manager at Comfort Suites, responded to this review
26 March 2013

Thank you for such a great review! We greatly appreciate you taking the time to write this, and especially for mentioning the kind words about our staff! I will be sure to share this review with them. It was our pleasure to have your family at our hotel, we hope to see you again the next time you travel to... More

 
 
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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel Knoxville
Comfort Hotel
Comfort Suites Knoxville
Knoxville Comfort Suites
Address: 811 N. Campbell Station Rd., Knoxville, TN 37932
Region: United States > Tennessee > Knoxville
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Knoxville
#3 Family Hotels in Knoxville
Price range (per night): $114 - $149
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The 2012 PLATINUM AWARD recipient. Comfort Suites hotel in West Knoxville is an all-suite, 100% non-smoking facility. Currently we are ranked #7 Comfort Suites in the country and #4 out of 90 hotels in Knoxville on TripAdvisor. Easily accessible from I-40/75 Exit 373,Campbell Station Road. Within a 5 minute drive is our Turkey Creek shopping district, featuring over 25 restaurants, shopping and a 18 screen movie theater. King or Double Queen suites that feature spacious rooms with refrigerators, microwaves, 37" TVs and sitting area with sleeper sofa. Complimentary wired and wireless high speed internet. Indoor heated pool and hot tub. Complimentary Hot Buffet Breakfast with homemade Belgium waffles, hot items, fruits, cereals, coffee and juices.Our Admiral Banquet room is 1100 sq feet accommodating classroom to banquet seating in addition to 400 sq feet of pre-function space that can be used for catering needs. ... more   less 
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