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All 25 Jackson hotels »

Comfort Suites

2.5 of 5
61 Casey Jones Lane, Jackson, TN 38305
Hotel amenities
Comfort Suites
Ranked #5 of 25 hotels in Jackson
4.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    10
    8
    1
    1
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Date Rating
Nashville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 April 2012
1
person found this review helpful

I've stayed at this hotel many times and have yet to be disappointed. The staff is extremely friendly and helpful. The room is always spotless; it's large and has enough room for a family to stay and not be cramped. The breakfast is fantastic, pool is always clean, and the work out room is perfect for a jog or light... More

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Billie Duke, General Manager at Comfort Suites, responded to this review
23 April 2012

I am so very pleased to know that you enjoyed your stay at our beautiful Comfort Suites in Jackson,TN!. It is wonderful comments like yours that make our staff proud, and help us strive to give each guest a great experience. Thank you so very much for taking the time to compliment their hard work. We hope that you will... More

Dover, Tennessee
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

Throughout the 5-night stay, the friendly staff was very helpful. The suite is comfortably large, and includes amenities suitable for more than a one-night stay. The motel's location is next to one of the best buffets in Jackson, and close to many other restaurants and shopping. We were under the capable supervision of Billie Duke, who is a capable manager... More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

Wow! Thanks so much for your kind remarks. We are proud of our beautiful new hotel and strive to always give the best in service and product. We hope you will come back and stay with us again very soon. Warmest Regards, More

Chattanooga, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

We needed a hotel to stay at while we were in town having a procedure done at Jackson Hospital. We chose this hotel based on it's location which was close to our doctor's office and the hospital. It was also a new hotel, so we figured it would be clean and comfortable. The room we reserved had 2 double beds,... More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

Thank you so much for your review of our hotel. I'm so happy to see that you enjoyed your stay and appreciate your patronage. I hope that you will stay with us again in the near future; and we will strive to exceed your expectations! Warmest Regards, More

Little Rock Ar
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

We were on our way to Gatlinburg and stopped in and it was absoulutely the worst place we have ever stayed. Rude customer service, bed bugs, hard as a brick beds. More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

Thank you for your response regarding your recent visit with us in January. We opened our new construction hotel in 2009 and have recently received two wonderful awards from Choice. We won the Platinum Award for 2011 and the Gold Award for 2012. These awards are based on customer satisfaction and cleanliness. With that, I was surprised when I read... More

Benton AR
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

We stopped here late at night because we were too tired to drive any further. It was a nice surprise to open the door and see a clean and well decorated room for such a good price. Beds were very comfortable. It didn't bother us but be informed that the hotel sits right on interstate and you can hear truck... More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

Greetings and thank you for taking the time to give your review on our hotel in Jackson,TN. We truly appreciate your compliments and take customer satisfaction seriously. As a matter of fact, we do get compliments like yours about our beds. The pillow top Serta's are everyone's favorite! I noted your comment regarding interstate noise. We do have a few... More

Huntington, New York
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 23 October 2011

My mother and I stayed here 4 nights in September for a family reunion. The lobby was beautiful, breakfast was great and the room was clean, comfortable and we felt very safe. Everyone was friendly and helpful. This hotel is great!! More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

Greetings from Comfort Suites Jackson, TN! We truly appreciate your patronage and your wonderful compliment of our hotel. Please, come back and stay with us again the next time you and your Mother are passing through. Warmest Regards, More

Down South in Dixie
Senior Contributor
42 reviews 42 reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 11 October 2011

What a great motel. The place is clean, and the downstairs is large and inviting. The rooms are large, very clean, and the wireless wifi works smoothly. The front desk was employees were nice, and very helpful. The breakfast was better than most. It's a short walk to Casey Jones Village where you must try the Old Country Store restaurant.... More

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Shawnee, Oklahoma
Top Contributor
75 reviews 75 reviews
Reviews in 35 cities Reviews in 35 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 7 October 2011

Drove up without reservations and decided to check here first. It's a little over 2 years old and in very good condition. Rooms/suites are very nice. HDTV, desk, decent WiFi, nice vanity, tub w/shower w/good hot water and showerhead. King bed --mattress was fine BUT the bed squeaked when you sat on it or turned over in bed, etc. Young... More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

Greetings from Comfort Suites Jackson,TN! We truly appreciate your kind remarks regarding our new hotel and appreciate your notations regarding the bed squeeking. Your comments are valuable to us, as it is guest like yourself who take the time to give us valuable feedback, that encourages us to strive for your satisfaction. I hope that you will stay with us... More

Dallas, Texas
2 reviews
4 of 5 stars Reviewed 26 July 2011

My wife and I, after being disappointed with our reservations at the Knights Inn in Jackson, decided to stay here. We called the Comfort Suites asking if they had availability, which they only had a King Bed Suite with Jacuzzi. My wife and I, only got married a month ago, decided why not, and booked the hotel. I would definitely... More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

Greetings from Comfort Suites to the newlyweds! We truly appreicate your past stay with us in Jackson TN and hope that you will stop by and stay with us again. As always, we appreicate your kind compliments and constructive suggestions; as we stive to give our guest a wonderful experience. Hope to see you again soon. Warmest Regards, More

Camden, Tennessee
2 reviews
5 of 5 stars Reviewed 15 June 2011

Had some trouble finding it but i new it was close to casey jones village. When we arrived i new we were going to stay. when i looked it up on the internet the pics didn't do it justice. the hot tub is warm with great jets and is 3 and a half foot deep. the second time i've been... More

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Billie Duke, Manager at Comfort Suites, responded to this review
20 March 2012

It's almost June and we want you to visit again! Many thanks for your kind remarks regarding our beautiful new hotel in the Casey Jones Village in Jackson,TN! Please make a point to stay with us again when you are traveling in our area. We appreciate your patronage and wish you the Warmest Regards, More

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Additional Information about Comfort Suites

61 Casey Jones Lane, Jackson, TN 38305
Price range (per night):* 121 AUD - 147 AUD

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