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BEST WESTERN Franklin Inn

2.5 of 5
1308 Murfreesboro Road, Franklin, TN 37064-3041
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BEST WESTERN Franklin Inn
Ranked #18 of 21 hotels in Franklin
2.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    3
    2
    5
    3
    12
Date Rating
Cabot, Arkansas
Top Contributor
272 reviews 272 reviews
Reviews in 88 cities Reviews in 88 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 21 May 2012

We stayed at this hotel for the economical price and proximity to two family restaurants in walking distance. As we checked in we were up graded to king/first floor. Hotel property had been footprint of another national chain hotel. Although the bedding had been upgraded, the fitted sheet does not fit! We would stay there again, when we are in... More

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Morristown, Tennessee
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 15 May 2012

I stayed at this hotel as my company was having a meeting in the hotel's conference room. The room for the most part was fine. I did have a broken desk chair and the tv kept going in and out. The bed was comfortable and that was really my main concern. The staff was helpful when I asked for directions... More

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Iowa City, Iowa
Top Contributor
62 reviews 62 reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 May 2012

This hotel is dated in it's decor but my biggest complaint was with the a/c. When the fan ran by itself, it was loud but when the a/c compressor kicked in, it was almost unbearable. I would have complained but when it was mentioned to my sister, she said her room was the same way. Got a lousy night sleep.... More

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See 6 more reviews by Bountiful-IA for Franklin
mobile
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 12 April 2012
2
people found this review helpful

This hotel is a kennel. Clerk did not know where the dog. Guests bring pets to any room. Requested a refund the next morning but that could only be issued by the mgr, Mr. Patel, (never available). One person serving breakfast with one utensil-removed when she wiped tables, refilled oj, etc.so no one could help themselves. No bedspread or blankets.... More

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Ken Patel, Manager at BEST WESTERN Franklin Inn, responded to this review
24 April 2012

I would like to personally thank you for taking the time to comment on our Hotel. We strive hard to make sure each one of our guest has a pleasurable stay. Our interior decor was upgraded to the new design of triple sheeting with nice blankets and bed scarfs. As far as the breakfast we like our breakfast lady Ms.... More

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Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

First, I had a very nice room for $53.00. Small but updated and clean. Remember to ask...get an updated room! They have an entire section not updated that they reserve more for truckers and construction crews. I was by myself for one night so all I wanted was clean. Excellent personel and very good full breakfast served to you so... More

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Ken Patel, Guest Relations Manager at BEST WESTERN Franklin Inn, responded to this review
8 March 2012

Thank you so much for taking time out of your day to comment on our property. We strive hard to maintain a clean, comfortable and affordable hotel when traveling through Tennessee. We are in the process of finishing the upgrades to all the rooms and are expected to be finished by the end of summer 2012. Please keep us in... More

Top Contributor
55 reviews 55 reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 December 2011
3
people found this review helpful

I stayed one night on the way home. I called ahead to make sure there was a place to park my tractor trailer (a must). I will say the desk clerk was very nice and helpful on the phone. Upon arriving, however, it was a different story. An elderly couple that arrived at the same time was charged a much... More

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Ken Patel, Public Relations Manager at BEST WESTERN Franklin Inn, responded to this review
8 March 2012

Thank you for taking the time out of your day to to reply about our hotel. I am sorry that you had an unpleasant stay at our hotel. We strive to make sure that each and every guest has a wonderful stay. If for any reason our guest has a problem we go over and above to make sure we... More

Bulverde, Texas
1 review
5 of 5 stars Reviewed 13 October 2011

I am shocked by the recent reviews of this property. Our experience was very positive. Our room was very clean and comfortable. The breakfast room and lobby were spotless. The quality of the complimentary breakfast was excellent. Everyone was very helpful and nice. We found this property in a Tenn. coupon book, and we were there one night only. More

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Ken Patel, Guest Relations Manager at BEST WESTERN Franklin Inn, responded to this review
8 March 2012

Thank you so much for commenting on our hotel. We strive hard to make sure each and every guest has a pleasant stay. Our professional team leaders are trained thoroughly Best Western University to handle most guest complaints and concerns. While they are not perfect I still feel we have a great staff and wonderful hotel. Thank you again and... More

Greeneville, Tennessee
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 October 2011
2
people found this review helpful

My family and I stayed here for three VERY LONG nights. We were traveling with a baseball team, and the coach had reserved the rooms. I had considered staying at another hotel. I knew this one wouldn't be that great, because you really do get what you pay for. We decided to give it a try anyway. The office was... More

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Tennessee
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 23 July 2011
5
people found this review helpful

We booked this room room ahead of time. When we arrived my reservations could not be found. When I expressed concern about being charged for the room I was assured that as the reservation was not in the computer there was no chance of the charges being on my credit card. I asked if there were another room available and... More

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Ken Patel, Public Relations Manager at BEST WESTERN Franklin Inn, responded to this review
4 August 2011

I would like to thank you for your concern on your billing on a no show reservation. It is company policy if a guest does not supply a cancellation number or fails to cancel a reservation within 24 hours the hotel will bill the reservation for one night stay. If you have the cancellation number the hotel will be more... More

Franklin, Tennessee
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 30 June 2011
3
people found this review helpful

The stay was fine It was not till I got home that we found the problem. When we got home we ad over 600.00 in pending transactions toward a bill that was suppose to be only 211.00 When all the smoke cleared we wound up being charged $52.00 to much. The real kicker is that it hhas been 10 days... More

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Ken Patel, Public Relations Manager at BEST WESTERN Franklin Inn, responded to this review
4 August 2011

I would like to thank you for taking the time out of your busy day to review our property. After investigating your concern we noticed that you used a debit card when you checked in. Some banks hold the full amount of your stay until you check out and then may take 7-10 business days to put the money back... More

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Additional Information about BEST WESTERN Franklin Inn

  • Best Western Franklin
  • Franklin Best Western
Address: 1308 Murfreesboro Road, Franklin, TN 37064-3041
Price range (per night):* 71 AUD - 129 AUD

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BEST WESTERN Franklin Inn
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