This is an older Hampton Inn with exterior entrances to the rooms. I actually like that. But, be sure to ask for a room away from the interstate side, quite noisy. It probably would be a good idea for management to fill up rooms away from the interstate first.
It would also help if the managers would have a basis...
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I am so sorry about your experience! We strive to provide the best service possible and I am sincerely sorry that was not your experience. I am sorry we were unable to move you to the other side of the hotel. Our property is 59 rooms which makes a challenge for us to fulfill every request however we do try...
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They put my wife and I in a second floor room, six feet away from the ice machine. Ice machine on first floor was broken, with a sign that read- "Use Second Flr. ice machine."
I have never seen guests use an ice machine so much. From 5:00am in the morning, all through the day, until 2:00am in the night,...
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Thank you for staying with us in March while visiting your family. As the general manager at this property, I'm sorry that you were unhappy with the location of your room. I am so sorry about the noise from the ice machine and the other guest outside the room.
Is there anything else I can do to ensure your stay...
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This was one of the greatest hotels I've stayed at in a while. The room was fantastic and very clean. The staff was friendly And the manager was very accomodating. I'll definitely be back soon.
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Thank you so much for the kind words! Every one of us here loves our job because we get the chance to serve guests in a great environment. You were one of those guests that made it an even bigger joy. Thank you for choosing our hotel and maybe we will get the chance again, someday, to be your home...
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This property maybe older but the convenience, the staff & cleanliness make it so worth while. Yes it is exterior property but the room was already equipped with ear plugs, again convenience
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Thank you so much for the kind words! Every one of us here loves our job because we get the chance to serve guests in a great environment. You were one of those guests that made it an even bigger joy. Thank you for choosing our hotel and maybe we will get the chance again, someday, to be your home...
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Outside entrance to the motel rooms, a bit noisy,Older property, thin walls. Many of the refridgerators were previously removed from rooms, no fridge/microwave in my room and ice machine was not working. My snacks of salad and vegetables were compost in the morning. After packing up all my suitcases again, they moved me to another room with what I thought...
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Thank you so much for sharing your thoughts about the hotel. I always enjoy seeing how travelers share experiences. I am glad you found the staff friendly and that you enjoyed the breakfast. I am sorry you experienced inconveniences during your stay. We strive to provide not only excellent service but accommodations. Again, thank you for sharing your experience with...
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This is a 25+ year old property with outside entrance to all room. The motel has been updated to minimum Hampton Standards. Furniture/Bedding/Etc is all what one would expect from a Hampton Inn. After you update all of the furniture and bedding, there still is not much one can do to mask an old hotel. The ice machine on the...
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Thank you for your recent stay at the Hampton Inn, Cleveland, TN. I want to personally apologize for any inconveniences you encountered with your stay with us.
We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at...
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Stayed the night here on our way to Louisiana. It was after 7 pm when we arrived but everything was all ready for our arrival - no waiting on keys - they were ready to be handed to us. The room was clean & the bed was comfy. I heard a little road noise but it wasn't bad at all....
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Thank you for the review! I am so glad you enjoyed your visit and I can't wait to pass along the compliments to the staff. I keep saying it over and over, but it remains true: I love getting feedback from guests! I appreciate the time you took in posting this and we look forward to seeing you again soon.
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The hotel is a half hour away from Chattanooga. Spacious lobby. Very friendly staff especially Tori Cook. Breakfast consisted of cereal, pastries, bagels, make your own waffles, and hot items like eggs, bacon, sausage, etc. Hot items changed daily. Coffee, tea, juices, yogurt, fruit. The rooms have outside corridors. Ours happened to be on the highway side and it was...
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Wow! Thanks for the great review! We enjoyed having you guys while you were with us and hope you will stay again. I really like seeing the feedback here and being able to share it with my great team. Hope your travels are fun and safe!
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As always the beds were wonderful! You always get a good nights sleep at any Hampton. The breakfast was excellent as usual. The only thing I did not like about this particular Hampton was the parking. You parked in a lot in front of your door, and so does everyone else. You can hear people talking as they park their...
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Thank you so much for sharing your thoughts about the hotel. I always enjoy seeing how travelers share recommendations and experiences. I am glad you found the room comfortable and that you enjoyed the breakfast. You are correct; a room on the side facing the pool is usually quieter so that no one is near your room when they are...
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Arrived 11p & room was ice cold. Turned heat on & smelled like room was on fire. Looked like ashes or dirt was on counter where I placed my bags. Toilet ran every 15 seconds. Slept in clothes all night. I felt disgusted & dirty. Hotel needs remodeling. Looked very old & dingey. Carpet was coming up my bathroom floor....
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I am so sorry about your experience! As you can see this is not typical of this hotel and I am working very hard to get it corrected. It is important to me that people know we take hospitality seriously and finding that there are issues like you saw here does help me to correct them. I am sorry you...
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