This hotel needs a serious cleaning & overhaul. Even though it says non-smoking, the entire place stinks SO bad. All our luggage smelled from only one night. The carpets in the hall & the chair in our room had some nasty stains. Definately not to the standards of the other Comfort Inns I've stayed in.

The room was clean and fine and typical for a Comfort Inn. It did have a refrigerator which we used. Our room did not smell of smoke, but there was some smoky odor in parts of the hotel. It was convenient to Lookout Mountain and Ruby Falls. The person at the front desk was very helpful with us in answering... More

Worst stay ever for a Choice hotel...Never slept as room doors slam shut and kids were doing it all night and call to front desk was useless...."be aware" "be aware" this is a smoking hotel and it stinks on every floor...made us sick...but manager who was mostly unintelligible said no one else complains; and you still lose all your points... More

Just returned from a 2 night stay at this Comfort Inn and Suites. My husband and I spent 2 nights there during a weekend get away where we were able to meet about 1/2 way between home in the Knoxville, TN area and his jobsite in Birmingham, AL. We were in room 308. The room was rather noisy because it... More

I read so many reviews & got my hotels mixed up & accidentally booked this one thinking it was decent. Went back after I booked through priceline(you pay when you book) & realized it had gotten some crappy reviews. I wasn't looking forward to it. WARNING - they do automatically book everyone in a smoking room (guess they can't book... More

My wife and I stayed right before New Years' Eve in room 402 and were both very pleased with it. We both smoke and that was a VERY nice option to have (a smoking room). It was near the end of the hall and did not hear a soul in the building the whole time inside it. The bathroom was... More

We stayed at this hotel on our way home from Florida on the Sunday after Thanksgiving. We usually stop a little farther north, but traffic was completely stopped on Interstate 24 so we stopped here. Never again! The hotel was OK and the beds and the bathroom were clean, but the upholstered chair and footstool were stained and there were... More

Absolutely the worst hotel we have ever stayed in !! The first night the refrigerator made noise all night long - moved us to a second room the next a.m. where the fire alarm would not shut off - third room was o.k. but when we went back to our first room within 20 min. only to discover that the... More

Driving to MI from Hilton Head we decided to roll thru Chattanooga to see Ruby Falls and Rock City. We stayed at the Lookout Mountain Comfort Inn for convenience to the sites we wanted to see. The hotel was clean, the rooms were well serviced, and we were able to get adjoining rooms for our family. Breakfast was very nice... More