I liked this hotel very much and would stay there again. The manager brings a bright spirit to the place: it's unusual for me even to know who the manager is, but when I asked a particular staff member if she was working double shifts (she was there in the evening and the early morning and still was cheerful), she...
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Wow, Chaucerian, thank you for the great words and for taking the time to share your experience here on TripAdvisor. I am so glad you enjoyed your stay and that you had a good interaction with my staff. I love to hear when they have done something so wonderful that they get mentioned. I have some great folks here, and...
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The property is close to shopping, just off the highway, and convenient to all area attractions and the airport. Our room was a king suite that had a separate bedroom and a living room with hide-a-bed, 'fridge and microwave. Everything was clean, comfortable and as one would expect from Country. Staff was friendly and helpful. Breakfasts featured hot entrees and...
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Thank you, conspicuous_consumer, for taking the time to post a review! I appreciate the feedback you have provided and I will be working on those things immediately. I want to let you know, too, that we do put blankets in all the rooms, in a bag in the closet, for people like you and me who prefer lighter covers. I...
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My husband and I had a wonderful stay at Country Suites-Chattanooga Hamilton Place Mall. Room was extremly clean and very nice. Staff was great. We loved the front porch and rocking chairs. Wonderful place to stay!!!
Wow, Belinda C, thank you so much for writing. I love those rocking chairs too, and it is sometimes hard to stay inside instead of enjoying a nice, relaxing sit on the porch. We look forward to seeing you again soon!
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Booked 4 nights here for long weekend. They were packed for the Friday night and Saturday night stay. We had some issues that were resolved by the front desk staff who were very nice and courteous. One problem was although we had a 2 queen bed suite, the beds hurt our backs (20 something years olds and mine!). After 2...
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Thank you, Saundra O, for taking the time to post your review, and please forgive me for taking so long to reply. I am so sorry that the beds were uncomfortable for you, and I will be acting on that immediately. I hate to have dissatisfied guests and I will make every effort not to have this problem again.
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We stayed 4 days and 3 nights at this hotel. The staff is amazing. The hotel is neat and clean. Breakfasts are awesome. There is so much to do in this city. Ruby Falls, the Aquarium and the Catamaran were awesome. On our way back to the hotel, my husband always said we're not to far from home. We will...
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Wow! Thank you so much for taking the time to write such a nice review and for staying with us! We certainly enjoyed having you here and I enjoyed getting to meet you both. We look forward to seeing you next time you are in town!
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stayed for 10 days on business. Location is by the biggest mall in the area, great restaurants nearby. Good breakfast and two room suite. I recommend it!
Thank you so much for staying with us and for sharing your comments on TripAdvisor! I am so glad that you enjoyed your stay and we look forward to seeing you again!
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My stay at the Country Suites was for a weekend leisure trip rather than a business trip. Let's start out by saying it was not a terrible experience, but as a frequent business traveler, I have had much better.
Walking into the hotel, the first impression is a good one. There is a huge lobby that is welcoming and very...
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I am so sorry that your experience was unpleasant. I have taken steps to ensure that we are being more proactive in communicating with out guests so that we can assist with problems before they have to leave unsatisfied. I assure you that we are working hard to correct these deficiencies. I do want to thank you for staying with...
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We stayed here for a family trip to Chattanooga. All of the staff were very friendly and helpful. The hotel was very clean. The kids loved the indoor pool. They had a good variety for breakfast. Our only complaint was the heating system--we had to turn it up till we were hot before bed, but it was still quite cool...
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Thank you so much for taking the time to share your experiences via TripAdvisor. We really love being of servicce when people stay with us and I am glad to hear that you enjoyed your trip. I will be in touch privately to find out more about the heating in your room as I do want to have it checked...
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The staff was nice, rooms spacious and clean (although carpet was worn and stained) and location was good. The deluxe breakfast was average and out of syrup for waffles. So, we had to take the kids out to eat which really made me angry because we just spent too much money on the room (and we even got AAA discount!)...
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I am so sorry to take so long to reply. I am distressed that you did not feel the hotel was a good value, especially since we do pride ourselves on offering more than just a room, and it is apparent we missed the mark in your case. I do apologize, and I hope that should you return to the...
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It was terrible kids running in the halls dashing in and out of the elevator almost knocked me down and people slamming doors. My sister and I could not get to sleep because of all the noise and we where so tired the next day when our family came to pick us up. People partying in their room with their...
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I am so sorry to hear about this! I was not working at the hotel during this time but I have reviewed the incident and taken the appropriate measures to be sure this sort of thing does not happen again. Thank you very much for sharing your experience at the hotel so that I could address an issue I might...
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153 Reviews
