Yes, the lobby is updated and looks very nice but if you travel and are use to staying at nice hotels then this lobby is going to get your hopes up because when you walk in it looks very nice. Then you work your way to the room and go inside your room and it's like walking into the past....
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We have zero complaints about this hotel. Awesome front desk staff. Our room was very large with a nice view of river and aquarium. Very clean. Parking is in garage just behind the hotel ($8 charge added to room charges) - you are able to park in front of hotel to check-in and unload. Coffee pot and refrigerator in our...
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1ST, Wallace at reservation/front desk was excellent. Help me get a ver reasonable rate and an update for our anniversary. Room was very comfortable. Bath size enormous. Location ideal. Near everything. All Courtyard people helpful and courteous. Yiah at the front desk was very customer friendly as well. We will be back.
Ask for the view of the lake and you will be so happy! we had a beautiful balcony overlooking downtown and the lake and it was awesome! The rooms were nice and so were the workers!
Hi there Carol L,
Thank you so much for your wonderful feed back! We are very happy to hear that you enjoyed your view and room. We hope to see you again soon!
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Me and my wife stayed here the first night of our honeymoon before the boarded and plane the next day... This hotel was beautiful. Everyone was so friendly and the rooms were very nice. The bed was like sleeping on a cloud! Seriously!!
Dear winkster1281,
Thank you so much for choosing us for the first night of your honeymoon, we were so pleased to hear that you enjoyed your stay and the comfy beds. We hope that you had a terrific rest of your honeymoon and that you will come back to our beautiful city!
At your service,
Leah Johnston
Operations Manager
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The Courtyard has the most excellent staff, including cleaning, that provide you with useful information and necessities when you need them. Everyone was friendly. The only disappointment was no continental breakfast, but they did provide in room coffee. Otherwise, excellent! They were cleaning the windows but even they tried staying out of the guests way.
Dear Debbie S,
Thank you so much for taking the time to write this terrific review of our hotel and "excellent" staff. We greatly appreciate your feedback and hope that you will choose us again when passing through our city.
At your service,
Leah Johnston
Operations Manager
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Whenever we go to Chattanooga I insist on staying here. We always get a corner room with a balcony facing the aquarium & river. The rooms are always clean and inviting and the staff is always welcoming. There is no onsite parking which is fine in Chattanooga because it is really a walking city. The price is right considering the...
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Dear Wanderlust724,
Thank you so much for your wonderful comments and loyalty to our hotel! We look forward to seeing you again soon.
At your service,
Leah Johnston
Operations Manager
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Love the location. Couldn't get any closer to where we wanted to be. We love the aquarium and this is situated right across the street. Staff is Friendly. only down side seemed to be a lack of towels at the pool.
We were in easy walking distance to everything downtown which was great because car was parked off site. I honestly thought our bed sheets had not been changed they looked so rumpled. I complained directly to Marriott and got no response. I have come to expect mini fridge at this price, but rooms had no extras.
Dear Bknowing,
Thank you for taking the time to let us know about your stay with us. I am very sorry to hear about the experience you had with our rooms. If you would please contact me directly at 423-755-0871, so that we may resolve this matter and insure it never happens again.
I hope if you come to Chattanooga...
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If you are planning to visit the Children's Museum, IMAX, & Aquarium, this is a great hotel choice! The rooms are typical of Marriott. The lobby is small, but modern. Breakfast is the coffee shop downstairs and was a little better than I expected. Across the street and up a few hundred feet is Hilton Garden Inn that has a...
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