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BEST WESTERN Brentwood

5581 Franklin Pike Circle, Brentwood, TN 37027-4363
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BEST WESTERN Brentwood
Ranked #9 of 19 hotels in Brentwood
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79 reviews from our community

    Trip type
Traveller rating
    37
    26
    8
    2
    6
Date Rating
CROMWELL
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 18 May 2013 NEW

Before going to Nashville, I reviewed some hotels here on trip advisor and this hotel got really good reviews. Well, upon arriving, we had a clogged sink (that still remains clogged 3 days later), air in the living room but not in the bedroom, and enough hot water for 1 shower. 2 of the three got fixed the next day.... More

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Chattanooga, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 8 May 2013 via mobile

We stayed here for one night in a room with a king bed. Hotel has a nice appearance with a quaint brick exterior and cute brass lamps. The breakfast had a good variety and the breakfast room appeared clean. Our room was also clean. My only complaint is in regards to the bed - it was as hard as the... More

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Tiffin
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed 7 May 2013

My spouse and I stopped here late night/early morning after driving too long. The night clerk was rude and indifferent. The directions to the room were confusing and there are no elevators and very narrow steps leading to the rooms. The interior hallways were dirty and not very well lit. If it was not so late we would have gone... More

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Birmingham, Alabama
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 30 April 2013

The hotel was located next to a shopping center and numerous restaurants. Location was excellent--easy on and off interstate and convenient to any Nashville location. The rooms were comfortable, bathroom very roomy, and everything was in excellent condition. The management was extremely nice, even coming to the room to assist with internet connection for my laptop. Also, the first night... More

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Addison, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 23 April 2013

This Best Western was a great alternative to staying in one of the much more expensive downtown Nashville hotels. My husband and I drove to Tennessee so the short commute into the city (about 15 minutes) didn't bother us. The staff was courteous and attentive. While the decor in the rooms is outdated, everything was very clean (which is always... More

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tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
25 April 2013

Thanks for taking the time to write about your stay at our hotel. We strive to offer a great value in service, amenities, and accomodations. Your feedback will be taken into consideration as we are constantly working to improve our guest experience. We hope you will consider us in the future for our convenient location and spacious rooms as a... More

Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 23 April 2013

We stopped going south as we had before, check in was great..the young lady was delightful and helpful. Our room was clean but overpowered by "freshener " that never dissipated. Hotels need to know that many people have allergies to these not so wonderful smelling things! The gentleman that check us out was not the most pleasant and hardly communicated... More

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tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
25 April 2013

We appreciate your feedback about your recent stay. We will take into consideration each of the issues you noted to improve our guest experience. Our goal is to offer a hotel stay with a high level of value in service, accomodations, and amenities. I'm sorry that you had a mixed response to your stay. We would love the opportunity to... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 20 April 2013

If you need to stay in south nashville, this best western is very clean, not your average hotel. The people are super nice and knowledgable of the area, and the layout of the rooms are very large! You can not go wrong by staying here !

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tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
25 April 2013

Thank you for taking the time to write such a positive review of the hotel. We are so glad that you enjoyed both your accomodations and our guest service. We hope you will choose to stay with us again when visiting the Nashville area! More

Nashville
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 16 April 2013

I used to love staying here, but now there's something screwy going on. Everytime I go to book the room the rates go up by $30 over an hour period. It's fine and pleasant if old. I liked the people. But, it's just too frustrating when the rates change within 60 minutes. It's a good deal around $100/night. More than... More

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tammydevo, General Manager at BEST WESTERN Brentwood, responded to this review
25 April 2013

I'm so sorry to hear your disappointment with our rates while otherwise enjoying the hotel. It is not our policy to changes rates hourly, however rates do change based on the size of the room and the season. Once again I apologize if this was not communicated to you clearly. We strive to make a stay at Best Western Brentwood... More

Memphis, Tennessee
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 April 2013 via mobile

Bring your own pillow... The lumpy things on the bed in our room were most uncomfortable. The room was okay otherwise, except that our window looked out on the trash-strewn side of I-65. I appreciate that the sink/vanity is behind closed doors, rather than being part of the larger room as is the case in some other towels.

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tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
4 April 2013

We would like to gratefully extend our appreciation for the feedback you have posted. I apologize for not soliciting this during your stay with us. We take our guest's satisfaction very seriously and would like to resolve issues and improve upon our service. We're glad that you enjoyed the layout of the bathroom and that you found the room to... More

bloomington, il
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 29 March 2013

I have reviewed this favorably before and my opinion has not changed. My wife and I just stayed there on our way to the Gulf Coast and it remains a good value. It is shoehorned under I-65 just south of Nashville, but you don't hear a sound. Clean, comfortable, good breakfast...I have no complaints and will stay here given every... More

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tammydevo, Manager at BEST WESTERN Brentwood, responded to this review
4 April 2013

We're so pleased that you enjoyed your stay with us and that you have become a repeat guest. From a full breakfast, to friendly staff, and a spacious room, our goal is to provide quality and value with our amenities and accomodations. Thank you for your kind words and we look forward to seeing you again soon! More

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Additional Information about BEST WESTERN Brentwood

Also Known As:
Best Western Brentwood Hotel
Best Western Brentwood Hotel Brentwood
Address: 5581 Franklin Pike Circle, Brentwood, TN 37027-4363
Phone Number:
Region: United States > Tennessee > Brentwood
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
#1 Best Value Hotels in Brentwood
#6 Family Hotels in Brentwood
#9 Business Hotels in Brentwood
Price range (per night): 100 AUD - 148 AUD
Reservation Options:
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BEST WESTERN Brentwood
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