My girlfriend and I walked along and found this place after getting stranded at the Rapid City Toyota dealership following some car issues on our roadtrip. It was a long walk and we just picked the first okay looking place we found, but we actually ended up really happy with our choice.
We found the staff to be really friendly,...
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We stay at this Inn when we visit Rapid City. It is clean, friendly, comfortable & has very nice rooms with an exercise room. The staff takes initiative to address problems even if they do not know the answer they will find it out.
This hotel has alot to be desired.....rooms are not well maintained. Holes in wall, broken tv mounts, phones broken in room. I informed staff of the broken telephone and they confirmed it. Made no offer to remedy the situation. Breakfast area is small and when filled with people it's impossible to get any items. Breakfast attendant moved at the speed...
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Dear Valued Guest,
I do apologize for the problems that you recently endured during your stay with our hotel. It is our number 1 priority to give the best customer service to our guests and provide a good, clean, friendly environment to all that stay with us. I also want you to be assured that the things you have brought...
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We stay at this location when we visit Rapid City. The staff has always addressed any problems that have come up, and corrected and issue in a very timely fashion. GM has been good to work with.
I would like to take the time to say Thank You so much for staying with us continually. As a returning guest you already know how important guest service is to our entire staff. It is always great to know we are doing it right. We look forward to seeing you in the future at our hotel.
Thanks,
DeAnna Click...
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Loved this place an will stay at these along the way when we see them! Excellent. Not cheap but not terribly spendy. Very clean an nice looking rooms. We stayed here one night an had a great time. The pool is very tiny but good enough for the kids! Thank you, had a great stay.
Thank you for taking the time to let us know how we are doing. We greatly appreciate this as it lets us know we are putting our guests first. We hope the next time you are thru our area we get the opportunity to assist you with your stay.
Thanks,
DeAnna Click
General Manager
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We stayed here because we like this chain and we like to have a brkfst for the family. The kids liked the pictures of the waterslide. We were able to rent a room that was called a family suit which had 1 queen size bed, 1 king size bed and a pull out couch with LOTS of room! The room...
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Thank you for taking the time to write a comment...
We are excited that you Loved our hotel! I believe we have the best staff in town. With the best staff in town it is easy to make Everything great during your stay.
Our suites are large. Our largest rooms are larger than the first apartment I lived in. When...
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Great hotel for a family. Water slide, hot tub, sauna, breakfast, right off the interstate, and the best family suite for the price I have ever stayed in. If you and your family is in Rapid City this hotel should be on the top of the list.
I love responding to all these absolutely wonderful comments about hotel. Our hotel is clean and we have a great staff. And the best part, my faviort thing our water slide.
We look forward to seeing you the next time your travels bring you to Rapid City, South Dakota.
Thank you,
DeAnna M.Click
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Nice place but very loud and a lot of traffic even during slow season. We slept well and moved on. Nothing there to have us want to stay again at another time.
Thank you for taking the time to write a review. We really appreciate hearing your comments.
DeAnna Click
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We only paid $40 to stay in a clean room with a king bed. At check-in we were given a $20 voucher to Tin Lizzie's in Deadwood which we were planning on hitting the next day making the room an even better deal. The room had a nice, warm feel to it; and unlike other hotels in the area, has...
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Thank you for taking the time to write a review. We really appreciate hearing your comments.
Our staff loves to hear the great comments like yours. It means that we are doing something right.
We look forward to seeing you again when your travels bring you to the Black Hills of Saouth Dakota.
DeAnna Click
AmericInn Lodge and Suites
Manager
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As soon as I checked in at 5pm it was extremely loud in the hotel with children running the halls and people running up and down the stair. Also noticed as I went to swipe my key card at the entrance from outside into the building the key card box was totally broken and the door was wide open for...
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Thank you for taking the time to write a review. We really appreciate hearing your comments.
I do want to apologize for some of the issues that you encountered during your stay. Our staff does a great job taking care of things. As you stated, when some areas are really busy, it is hard to manage, but from the sounds...
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