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SureStay By Best Western Conway

Traveller (3)
Room & Suite (18)
Dining (2)

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About

#5 of 7 hotels in Conway
Location
Cleanliness
Service
Value
At the SureStay By Best Western Conway in Conway, SC, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
ATM on site
24-hour front desk
Clothes dryer
Self-serve laundry
Parking
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Washing machine
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Kitchenette
Cable / satellite TV
Walk-in shower
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
20Reviews0Q+A1Room tip

Reviews
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dontstpbelievin wrote a review Jan 2024
1 contribution
Morning staff are friendly and accommodating. Rooms were clean and smelled good. Off the highway so you can hear trucks passing through the night.....Checked in on a Wed evening and not impressed by late night staff. Cranky and seemingly annoyed we existed. 2nd night asked for towels (we not replaced) and again he was treating us not like paying guests. Avoid night staff here. This man was just not wanting to work I think.
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Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team here at Surestay, I would like to apologize for not exceeding your expectations. We will have a talk with our staff about our expectations of all our staff being friendly and happy at all time. We like to make you feel as if your are family so we do apologize that we fell on that part. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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crmsongrl wrote a review Sept 2023
1 contribution
The room needs to be updated and/or deep cleaning. The bedding smelled strongly of cleaning products or possibly stale smoke that is lingering. We were in a non-smoking room. The location was convenient to the university, but difficult to get in/out due to traffic.
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 14 Sept 2023
We value your feedback and apologize that you felt the room needed to be ungraded and deep cleaning. The are happy to know that the location was convenient. We will work very hard to improve a lot of these things.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Monica N wrote a review July 2023
1 contribution
This hotel is overpriced for the lack of guest service provided. Several front desk employees were unfriendly and one answered the phone with “Hello” and nothing else to designate the hotel or who they were greeting guests. The bathroom was not caulked and dirty with mold. I was woken up every night by loud guests and other people who weren’t staying here yelling all hours of the night. The room itself was not very clean. I left early due to these issues and would never stay here again. It is unfortunate being a nice beach town to take such little pride in their offering. It is more like a motel than a best western.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Be careful at night
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 14 Sept 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We're sorry it looks like nothing went right for you on this visit. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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oparick wrote a review June 2023
1 contribution
This place is not worth what you spend. I would not stay here even if they offered me the room for free. The smell that was in the room was bad. Had the bathroom exhaust fan running the entire time I was there. Rooms are VERY tired / worn out. This place needs a MAJOR overhaul
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 25 June 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rjp542 wrote a review Mar 2023
Boulder, Colorado1 contribution
Profanity and rowdy locals in parking lot, awakened by screaming several times in the middle of the night, TV was only set up for Roku, but had no internet connection or password, smoke detector was beeping, toilet ran all night. No elevator, an older two story hotel now branded Best Western. Staff tries, but night manager afraid to come out of the office. Owner needs to get his act together.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Repost
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 15 Mar 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We can only talk with the guest and ask them to go to their room with the loud talking. The code to the internet was presented at check-in, we apologize and wish you could have ask the front desk staff for help. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gdaddyo4u wrote a review Jan 2023
Lynchburg, Virginia1 contribution
excellent hotel and staff, very attentive to guest needs, clean rooms clean dining area, nicely lit and safe environment, clean parking lot. Comfortable bed pillows and linens. Iron and ironing board in room, fridge coffee pot and microwave also in room.
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Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 26 Jan 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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646kathleen wrote a review Nov 2022
1 contribution
It's an older hotel but it's bathrooms have been updated. I've stayed here twice and both times it was very clean and completely bug free. Since it sits a good distance from the highway, it's also very quiet. The staff were all friendly and helpful. I would definitely recommend staying here.
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 4 Nov 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dcrowton6 wrote a review Aug 2022
Ogden, Utah1 contribution
Stayed here after taking a redeye flight to Myrtle Beach. Beds were good. The ice machine was broken, so we had to go to the convenient store to get some. Noise from adjoining rooms was a minor problem but we eventually slept through it because we were so tired. The area seemed safe enough that we didn’t worry about our vehicle. Parking was in view of the rooms or front desk. Might stay there again if ever in the area but I would expect a little more. You definitely need a vehicle to go anywhere - no restaurants within walking distance and not recommended that you walk along the freeway.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 4 Nov 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very sorry that the ice machine was out of order. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RDDKAD wrote a review July 2022
Powell, Ohio16 contributions8 helpful votes
Front desk clerk was nice, and the appearance of the room suggested a recent remodel. But the tub wouldn't drain (ankle deep in water during a 3 minute shower; maintenance guy's resolution was to jiggle the drain stop, which got the water to drain but it just filled back up with the next shower), sink stopper was broken, refrigerator smelled something awful, and air conditioner was unbelievably loud (it worked, kept the room super cold, but it banged intermittently and gurgled all night, keeping us awake.) Thankfully, our stay was just two nights or I would have moved to another location. Yes, there are plenty of restaurants nearby but you are 20 minutes from Myrtle Beach, of course there are going to be restaurants nearby. Spend a little extra money and stay some place else.
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Date of stay: July 2022
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jamie Hansen, Owner at SureStay By Best Western Conway
Responded 16 July 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NJ Visitor wrote a review June 2022
5 contributions2 helpful votes
Blood stains on the floor. shower water that wouldn't drain. Terrible internet provisions. (secure code never worked). No remote for tv. This was a family visit that also involved needed ability to work using internet. I had to find my own solutions to be able to work. AC unit extremely loud.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote1 Repost
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Response from Rajan Patel, Owner at SureStay By Best Western Conway
Responded 29 June 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$91 - AU$162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
conway best western, best western conway
FORMERLY KNOWN AS
BEST WESTERN Guest Inn
LOCATION
United StatesSouth CarolinaCoastal South CarolinaConway
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SURESTAY BY BEST WESTERN CONWAY (AU$91): 2024 Prices & Reviews (SC) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about SureStay By Best Western Conway
Which popular attractions are close to SureStay By Best Western Conway?
Nearby attractions include Conway Riverwalk (1.9 km), Theatre of the Republic (2.2 km), and Horry County Museum (3.0 km).
What are some of the property amenities at SureStay By Best Western Conway?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at SureStay By Best Western Conway?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at SureStay By Best Western Conway?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at SureStay By Best Western Conway?
Yes, free parking is available to guests.
What are some restaurants close to SureStay By Best Western Conway?
Conveniently located restaurants include Rivertown Bistro, Eggs Up Grill, and Luvans Old South Fish Camp.
Are any cleaning services offered at SureStay By Best Western Conway?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are there any historical sites close to SureStay By Best Western Conway?
Many travellers enjoy visiting Papa's General Store (2.2 km).
Is SureStay By Best Western Conway accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.