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Hilton Garden Inn Columbia / Northeast

3.0 of 5
8910 Farrow Road, Columbia, SC 29203
Hotel amenities
Hilton Garden Inn Columbia / Northeast
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38 traveller photos
Ranked #16 of 94 hotels in Columbia
4.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    15
    4
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Date Rating
Woodboro Maryland
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“This is a good hotel”
4 of 5 stars Reviewed 19 May 2012

Simple yet clean and nice. the adjustable firmness of the beds is a nice feature. We are looking forward to the breakfast at 6:30 Easy to find but a little out of the way from downtown

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
28 May 2012

We thank you for taking time to give us the valuable feedback on how we are doing. Housekeeping team works very hard to make sure every room is clean and I am sure they will appreciate your kind words. At the Hilton Garden Inn Columbia/Northeast, all of our beds are equipped with Garden Sleep System mattresses and are one of... More

Saint Augustine, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Deceptive Practices”
1 of 5 stars Reviewed 10 April 2012
2
people found this review helpful

This hotel's management has curiously decided to punish a valued customer by purposefully going back on the word of their front desk associate. In summary, my family had arrived fairly late in the evening only to learn that our reservation date had incorrectly been applied as three days prior on the web site reservation. The clerk graciously and correctly agreed... More

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
8 May 2012

Firstly, let me apologize for your displeasure with our property. I can understand your feelings toward not wanting to pay for a no-show charge. The reservation was booked via website incorrectly by yourself or your planner; there was no error on hotel’s part. This is not “common” mistake. A simple phone call to change the reservation would have sufficed and... More

Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed 5 April 2012

Room, breakfast, check in, staff: All excellent. PS: Best hash browns in the world.

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
9 April 2012

We are glad to hear that you enjoyed our Hilton Garden Inn Columbia/Northeast. I will be sure to pass along the comments to the team and the chef will be delighted to hear your response. At the Hilton Garden Inn Columbia/Northeast we take pride in what we do and guests such as yourself keeps us going. We thank you for... More

Punta Gorda, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Worthy of the Hilton Name”
5 of 5 stars Reviewed 7 March 2012

This is hotel is about a mile off the interstate. Travel can get confusing because you are at the junction of I-77 and I-20 so be careful you don't miss a quickie exit. The staff are very friendly and competent. Sometimes you get one without the other but not in this case. The front desk staff was polite and the... More

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
8 March 2012

Please accept my sincere thanks for your kind words and taking time to share your experience. I am delighted to hear that you did enjoy our Garden Sleep System mattress as it is one of the best in the hotel industry. Thank you for choosing our Hilton Garden Inn Columbia/Northeast and our team will be awaiting your arrival on future... More

Ohio
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Average.”
4 of 5 stars Reviewed 20 February 2012 via mobile

This hotel is nice, easy to find and clean. However, I would expect more from a Hilton. We stayed twice this week on separate occasions. Each time there were stains on the carpet in each suite, the blanket for the roll out couch is like a hard mattress cover not a real blanket, and there were items under the bed... More

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
22 February 2012

Let me thank you for staying with us and taking time to let us know how we are doing. I am very disappointed to hear about your experience with blankets on our sofa bed and breakfast. We make every effort to provide very best of services and products, as these issues we will be closely looked and will be resolved.... More

Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
Reviews in 33 cities Reviews in 33 cities
14 helpful votes 14 helpful votes
“Good staff ... still working out the kinks ...”
3 of 5 stars Reviewed 19 February 2012
1
person found this review helpful

I was part of a group of about ten co-workers who spent three weeks at this hotel in April of 2011. The very first night of my trip, I went down to the bar (which, at that point, still had not obtained their liquor license for Sunday evening), ordered a hamburger, and when it arrived, there was a dead gnat... More

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
21 February 2012

We thank you for taking time to share your experience with us. April 2011, we were open for just barely 2 months. Please accept my sincere apologies for the experience at the newly opened property. As we have become one the top properties in Hilton Garden Inn brand and have come a long way with improving our products and services... More

1 review
“Exceeds expectations!”
5 of 5 stars Reviewed 13 February 2012 via mobile

The room was excellent as well as the staff. Highly recommend.

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
14 February 2012

We are delighted to hear from you that we were able to exceed your expectations at the Hilton Garden Inn Columbia/Northeast on Farrow Rd I-77. Our rooms are well appointed to provide an exceptional experience and our team is always ready to meet the needs of our guests. We hope to see you on your future visit to Columbia, SC.... More

Statesville, NC
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Great Overnight Business Stay”
5 of 5 stars Reviewed 8 February 2012

I recently completed a one-night stay at the Farrow Road Hilton--and will definitely return! The staff was more than accomodating and polite. I stayed in an evolution King room. The beds were amazing, and the room was very spacious and included a 42" plasma tv. I ordered room service on Monday night--the Chicken Alfredo was cooked to perfection. Unfortunately, I... More

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
9 February 2012

We greatly appreciate the time and effort that you took to let us know how much you enjoyed your recent stay here with us at HGI Columbia/Northeast at Farrow Rd. Glad that you like the television with 40+ HD channels we have and you enjoyed our room. Your compliments to the restaurants are very much appreciated by the F&B team.... More

1 review
“Comfortable and convenient to I77 and downtown Columbia.”
5 of 5 stars Reviewed 29 January 2012

Stayed with kids and found hotel to be a good value. Indoor pool was small, but clean atmosphere. Food was decent and service very accommodating. Would stay again if opportunity arose.

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
2 February 2012

We are glad that you were able to enjoy our facility, especially the indoor heated pool. Being winter time, it is indeed a treat. We were delighted to host your family on your trip and if you are visiting Columbia, SC in future, please be sure to give us a call. Our team is very appreciative of your warm words... More

Atlanta, Georgia
Senior Contributor
35 reviews 35 reviews
Reviews in 26 cities Reviews in 26 cities
9 helpful votes 9 helpful votes
“Business Overnight Stay”
5 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Nice and quite, lot's of places to eat at the next exit, will stay again on my next trip to the area.

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GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review
16 January 2012

We thank you for choosing our new Hilton Garden Inn Columbia/Northeast for you recent business trip. We are located near Two Notch Rd and Village at Sandhills, both locations are ideal for dinner. We will await your arrival to our property on you future visit and thank you again for staying with us the Hilton Garden Inn Columbia/Northeast. Ashish Desai,... More

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Additional Information about Hilton Garden Inn Columbia / Northeast

8910 Farrow Road, Columbia, SC 29203
Price range (per night):* 115 AUD - 158 AUD

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Hilton Garden Inn Columbia / Northeast
8910 Farrow Road
Columbia, SC 29203
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