I stayed at the Chateau Resort the 1st week of June 2011. All I can say is that this hotel has an amazing view surrounding it. The resort itself was clea. The staff was nice, check in was quite fast. The buffet was ok, we stayed there 2 nights and the same food was served, so I wish there was...
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I stayed at the Chateau Resort & Conference Center for a shopping overnight with my husband and daughter. I will start the review out by saying that I am a little picky about my hotels, but I am also fair. I will give you the good and the bad and let you decide. My daughter is a freshman in college,...
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Dem 920-
Thank you for the review. A couple of quick notes since your stay in early December. We have recently completed our replacement of all the pillows on property. This was necessary and it appears you received a room with the old pillows still in them. Sorry about that.
As to the gameroom and pool area. It is ironic...
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Our experience overrall went well. Very friendly staff at the front desk. Clean and bright rooms. No problem getting our ski passes at the front desk. Didn't eat the breakfast buffet they had as it seems to be slightly overpriced considering the options. You can find breakfast at the ski lodge which is conveniently placed about 150 yards away from...
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Patrick K-
Thank you for your review. I will pass on your thoughts to the staff and work to improve the variety of the breakfast offerings.
Hopefully we can earn that next star on your next trip.
-John
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the good- nice staff, great view if you get the ski mountain view, flexible with late check out. Pet friendly but what I don't get is why is it that children are more destructive than my 5 lb dog, yet i had to pay 25 dollars a night extra for my doggie- who is cleaner than most toddlers LOL
The...
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Amy G-
It sounds like we missed something serious while assigning your room. My personal apologies, your room should have been switched to a new (clean) room when that happened.
Please do feel free to call me so I can make it up to you on your next stay.
Again, my apologies.
-John
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recent stay with my friends and family. The front desk staff was attentive and helpful. The housekeeping staff was pleasant and helpful. The rooms were clean and bright .
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Ron C-
Thank you for your review and your rating! I will certainly pass along your comments to the staff, they love to hear some of the positive feedback.
Yes, the construction of the building has the first floor with higher ceilings and the fourth floor has the lofted rooms, so they are very high. Please do say hello on...
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My daughters and I had a pleasant stay at the Chateau this past weekend. The rooms were average.. kind of old and could use some updating, but they were sufficient for our needs. The service definitely made up for it, however. We went to the buffet on Saturday night. The staff really went out of their way to make us...
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Sierra L-
Thank you for your review and your thoughts about the property. We have spent a lot of time in the recent past discussing guest experience and making certain you feel like this is your home away from home.
I will share your thoughts with the staff and leadership team. They love to hear that their efforts are noticed....
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Stayed to ski on camelback the next day.. mite manager was very nice! Tgey didnt rush us out in the am, room was clean. Would stay again.
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paulyp5777-
Thank you for your review and your rating. I will pass your thoughts onto our team.
See you on your next getaway!
John
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This was a last minute family ski weekend. Great location and wonderful family nye party which included a midnight breakfast buffet. There was also an adult nye party for couples or adults without kids. We stayed in a two room loft with spiral stairs leading to the second level. Upon check in we noticed that the housekeeping wasn't the best....
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TheTravelistas-
Thank you for your detailed review and the time you took to write it. I appreciate the detail and will look into making certain your concerns were addressed. I would assure you the elevators are safe and worked on and inspected on a regular basis. But they are old and actually scheduled for replacement this year.
I am glad...
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My husband and I went to Camelback to ski/snowboard and wanted to stay somewhere close to the mountain. Although the accommodations were more expensive (due to the holiday weekend), the location is right across the street from Camelback which is great. Especially after skiing and snowboarding all day, all you want to do is relax as soon as possible.
The...
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Tapdiva29-
New Years was fun wasn't it? I am glad you enjoyed it and the midnight buffet. It was a busy night and almost as much fun as the President's week in February.
I appreciate your review and would love to say hello when you return, get your thoughts on the improvements we are making in all our areas of...
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I was a bit wary of staying here since there was such a mix of negative and positive reviews (many more negative, it seemed), but when I found their ski and stay package online, the price could not be beat, especially for a holiday weekend. The line at check-in was long, but that was due to the large number of...
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Pnina G-
Thanks for the review. I too love the location of this property. Great views, easy access, close enough to everything, shopping, skiing, tubing, casino etc... but far enough off the highway, really a great location.
As to your other thoughts, very much on target. Our priority is service; friendly, anticipating your needs, taking the extra step. We are...
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