I thought this hotel was fine and its location strikes a great balance between being quiet and away from route 80 while also being centrally located for a trip to the Poconos. It's right next to Camelback Mountain's skiing and waterpark. A short drive up the road is the panoramic view of the region from Big Pocono State Park at...
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Dannys_11
Thank you for your very thorough review. We love the location of the property and agree, it is close enough to everything but far enough away where you know you are away.
I am sorry you did not partake in the food & beverage service. We have worked hard on the food quality and overall dining experience. We do...
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We stayed Friday and Saturday night and were not impressed. The room was dusty and the toilet looked like it needed to be scrubbed. The staff was friendly but very disorganized. My husband tried to order room service for mother's day the night before and was hung up on by the kitchen staff, when he called back and placed the...
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AshleyWatanabe-
We sometimes fall short of expectations. It is obvious that happened here, my apologies for the mixup with your breakfast order. We need to be better than what you described in your review.
I know when travelling, I always have a tight schedule and an agenda of what needs to be done. A delay as you described can mix...
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I recently spent the night at the Chateau Resort and had a great experience. I arrived around 9:30pm in the evening was greeted by a friendly front desk agent. When I first entered the hotel, I was pleasantly surprised by the number of people sitting in the lobby in front of the fire place, just socializing. What a great atmosphere....
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Our non-profit organization recently held a very successful fund-raising event at The Chateau with 230 guests. The ballroom was set-up as described, the sound system worked wonderfully, and there was plenty of food served to our guests. I can not say enough positive remarks about the kindness, consideration and overall professionalism exhibited by the staff. The event planner worked with...
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Large generic motel type room in a large building located near the Camelback ski area. Staff was helpful and friendly. We overwhelmed the resturant with about 25 people On a Saturday evening but despite the understandably slow service the food was well prepared and there were no problems.
Pageezer-
Thank you for your review and your understanding with the service time for your large group. You were all a lot of fun (and patient!)
We look forward to your next visit. Please feel free to let us know when you are coming, we'll put a couple extra servers on!
Thanks again-
John
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We stayed at this hotel for one night while getting away with friends for the weekend. After reading the reviews, I was a little nervous. It's definitely in need of some renovations. The lobby is pretty - updated with a modern fireplace. Check in was quick and the girl very nice. The room was older & dark but fairly clean....
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4fromNJ-
I am glad to hear of the service you received and that you enjoyed the resort amenities, movies and lobby. We pride ourselves on providing the service you describe, I am glad it was recognized.
As to your room experience, I am glad it was clean. I am not certain what other concerns you may have had. I would...
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The check-in process was painfully slow, the room wasn't cleaned properly, the beds are very firm (fine for some), the decor is severely outdated, the room floor was lumpy (yes, lumpy), the elevators were a bit scary and there are no room fridges. Overall, I would never choose to stay here. It needs a LOT of TLC and would benefit...
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Suroor-
Thank you for your review and your honest feedback. I too love the location and the potential within the property.
As to your room, I would appreciate knowing the room number so I can address the floor. It should not be 'lumpy', I am glad to hear the bed was firm, that should be like that.
We do have...
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Upon arrival, found no where to unload luggage and check in. Had to park and lug it all in. The desk service was great, they were very friendly, and the lobby is clean. The indoor pool is OK, and the game room is average. The grounds are well kept.
The rooms are a huge let down! The beds are lumpy...
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Thankyoudanny-
My apologies for your issues. It sounds like you had written this review while still at the property so I trust that you had brought the concerns to the desk's attention since you mentioned they provided great service.
Having said that, your points are important and should have been caught in our cleaning process. The cable company was also...
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We just got home from our weekend stay at the Chateau. We visit the Poconos quite often, so we figured we would try the resort, plus they accept pets. When we checked in the girl at front desk was very nice.. We got to our room and it was very nice, the view was great, nice balcony. Now here is...
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Lisa H-
I am glad you liked the bed and the property in general. We have been very aggressive in making sure these issues (and others) are addressed by housekeeping.
It does sound like we missed a couple of things during your stay however. We will use your comments to get better in that department.
Please do let me know...
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This is not quite what you'd expect from a "resort." The photograph on the web makes it look a lot more attractive than it actually is. That being said, The Chateau is really not SO bad. It has a warm feeling and a lovely pool. It is situated very well for skiing and shopping. The breakfast is good, but it...
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KerryAnnMc-
Hmmm. You should not have been charged an automatic gratuity on your breakfast unless you were part of a large group or attending one of our functions (Easter Brunch, etc...). I will look into that and make certain it isn't happening on our regular breakfasts.
I am glad you enjoyed the view and the rest of the property. We...
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