This was our first visit to Pittsburgh and second at a Hampton Inn. The staff was nice and helpful. The shuttle service and breakfast was good.
However the bed was much too soft (felt like sleeping in a hammock), the walls and ceiling thin (woke-up at 3pm from noise in unit above), and the queen bed was short one spare...
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Tom K,
Thank you for sharing your thoughts regarding your stay with us. I am sorry to hear that you were not satisfied with bedding in your room. All of our mattresses are Serta pillow top, a Hampton Inn standard, it is a softer mattress, but most of our guests love them. I am sorry if it was not comfortable...
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Negatives: Rooms are small. Decor is dated. Bathrooms are small, Breakfast is on the weak side for an HI. Positives: Staff is very pleasant!, Bed is super comfortable, locations is peaceful and quiet.
Quail84,
Thank you for taking the time to review our property. I am sorry to hear that you were disappointed with the size of the rooms and bathrooms. Since these things are not in our control, our staff focuses on giving all of our guests friendly service and clean rooms. We hope to see you again!
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This was my third visit to this particular Hampton Inn. The rooms are so clean - the towels are plentiful - the beds comfortable. The staff is just so nice. In the time we have been staying at this particular Hampton Inn the staff has not changed very much. I think that is saying quite a lot about the kind...
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Theresa S,
We want to be a home away from home while traveling to the Pittsburgh area. It is our staff’s goal to make every guest feel welcome, with a clean room and friendly service. I am glad you choose to stay with us again and again. Thank you for your review!
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Highly recommended! Just across the street from the dismal DoubleTree, this property is so much better by comparison.
The rooms look so much more humane, even though the walls are thinner - you may listen to your neighbors phone conversations or TV blaring, especially if you turn off the AC and the refrigerator.
The bedding is clean and impeccable, so...
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heyValera,
Thank you so much reviewing your recent stay with us at the Hampton Inn Greentree. Our staff strives to offer exceptional customer service to all of our guests, and provide unique amenities like the host hour Monday -Wednesday nights. I am glad you were able to take advantage of the host hour, and that you enjoyed your stay with...
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The staff was exceptionally helpful, the rooms were comfortable & clean with minifrig & microwave. Only 10 min. or so from Pitt campus with free parking and a great selection for breakfast.
RJPA,
I am so glad that you enjoied your weekend with us! Our goal is for every guest to leave as satisfied as you were. We hope to see you the next time you are in Pittsburgh!
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Tried this hotel when I went to Pittsburgh to pick-up my daughter from school. It is convenient to the airport, and not a difficult drive into the city. The room was spacious and clean, the bathroom was also clean. The sofa in my room didn't seem to match the rest of the decor. Breakfast was included and was fair, if...
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srcesq,
Thank you for sharing your experience at our hotel. We want every guest to leave having experienced a good nights sleep, a hot breakfast and friendly service. I am glad that you enjoied your time with us. We hope to see you again!
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I travel to Pittsburgh every couple of months and I always stay here. My room key is always ready the moment I walk up to the desk, the beds are comfortable, breakfast is fast and has lots of selections to choose from, and it's in a great location. What more could you ask for?
WaterfallsLover,
We are so glad that you enjoy staying with us at the Hampton Inn Greentree. We do our best to anticipate our guests needs and provide clean and comfortable rooms. We appericiate your feedback. Thank you for staying with us!
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I stayed here with two kids on a Sunday-Monday. The hotel staff were friendly upon check in. The front desk staff even called a few minutes after check in to see if everything was ok. The room was clean and cheerful. Flat panel tv and laptop desk were nice. The wireless was free which is always a plus. Unfortunately they...
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Smlswftbrds,
Thank you for sharing your experience at the Hampton Inn Greentree. I am sorry to hear that the HVAC disturbed your sleep. If you are not aware Hampton has a 100% satisfaction guarantee, and we stand behind that. If you were not satisfied with your stay with us we would have taken care of it before you left the...
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We prefer Hampton Inn and this was a very good one. The thing that really stood out was that the hotel van took us where we wanted to go and then came back and picked us up. Pittsburgh is not a easy city to drive in if you aren't familiar with it. We were able to do all the sight...
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Sidjed,
I am so glad that we were able to provide a service to you that made your stay more enjoyable. Our shuttle drivers love being able to show out of town guest our city, while alleviating the stress of driving. We hope to see you the next time you are in Pittsburgh.
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I reviewed this hotel once two years back and have stayed here for a convention in 2010, 2011 and again this year. I decided to write a current review because I personally appreciate recent reviews vs. those from a year or so back because as we all know things can change. I’m glad to say this hotel has remained a...
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Reviewed 2 April 2010
LBiship,
Thank you for taking the time to review our hotel. We want to offer a clean and comfortable room, friendly service, and great value to all of our guests. Like most business in the travel industry our rates vary based on demand and availability. Thank you for staying with us, and we hope to see you again.
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205 Reviews
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