My family stayed here for three nights this past weekend for a volleyball tournament. We are Hilton reward memebers and never have we experienced such poor housekeeping. This by no means should carry the Hilton name. I believe the maids come in make the beds drop off soap and shampoo and enough towels for everyone if you are lucky and...
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Never stayed at a hotel were they never cleaned your room when you stay there. Wow really? Eleavator broken over cleanliness of hotel poor. Do not stay here. Not what I expected for a Hilton.
Dear Guest,
I would like to apologize for you having a sub standard stay. Please know that this was an exception and not the rule of service we provide here at the DoubleTree by Hilton. We typically service every stay over guest room everyday unless there is a Do Not Disturb sign on the door. At that time we respect...
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The staff at this hotel are the best. I had lost my wallet shortly after checking in (at a local mall). When the staff found out, they were incredibly helpful and went the extra mile to make sure things went as smoothly as possible for me, from offering to print scanned copies of documents to offering me food before I...
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Lesley,
Thank you so much for posting the great experience you had with the hotel staff. We are truly sorry that your wallet was taken and we hope it is not too much of an inconvenience for you to get your documents back in order. It is great to hear that our TEAM was committed to making you feel as...
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Very clean, comfy rooms. Great service. Front desk staff was very helpful. Shuttles were very convenient.
Dear Valued Guest,
Thank you very so very much for you kind words and gracious marks. Service is something that each and every associate here at the DoubleTree by Hilton Pittsburgh / Green Tree prides themselves in. We are thrilled that you enjoyed your stay with us and we look forward to many more of visits. “Like” us on Facebook...
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Rooms were extremely clean, service was great. I highly recommend staying here.
Kevin,
Thank you very much for the positive feedback regarding your recent stay with us. We will continue to impress our customers as we move closer and closer to the start of our renovation. We look forward to having you as our guest in the future. “Like” us on Facebook to stay current on all the hotels renovation inspirations.
Bruce...
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My husband and I stayed here for a week-end get-away in April to visit some of the attractions in Pittsburgh and relax away from home. Our room was clean and good sized, bed was ok for comfort. The hotel is an older outdated hotel and I believe will be a nicer stay after they do their renovations this summer. The...
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Dear Valued Guest,
Thank you for your feedback regarding your stay with us back in April. Like you we are very excited for the upcoming renovation. If you were not aware this massive upgrade will be an all encompassing $16 million dollar overhaul. It will be addressing all 465 guest rooms as well as the public space and restaurant area....
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Was forced to move to this hotel due to a oversold Marriott, ended up in a room that was subpar
Dear Guest,
Thank you for staying with us even though it was not your first choice. The current condition of our hotel is dated. However, we are very excited to announce that in just two months time we will begin a $16 million dollar upgrade. This massive overhaul will be addressing all 465 guest rooms as well as the public...
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This is a hotel with excellent staff caught in the old, dated and poorly maintained building(s). The corridors will remind you of The Shining. The old, worn-out carpets are hard to look at, let alone justify picking those particular designs (yes, there are multiple designs on the same floor).
The major driver to stay there was the price, it is...
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Dear Valued Guest,
Thank you for your feedback regarding your most recent stay with us. The hotel staff takes great pride in the service they provide. I will be sure to let them know of their efforts. If you were not aware we will be undergoing a $16 million dollar renovation which will start in July 2012. The renovation will...
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This hotel is in desperate need of an overhaul! From the carpeting to the fixtures in the rooms and the common areas this place is old. The only highlight was the food. I ordered room service and the food was quite tasty, nice sized portions and reasonably priced.
Dear Guest,
Thank you for your feedback regarding your recent stay with us. You are correct in stating that we are in need of an overhaul. We are very excited to say that we will being a $16 million dollar renovation project this July, just two short months away. This renovation will be addressing all 465 guest rooms as well...
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I stay at the Hampton in the Greentree area of Pittsburgh quite often on business and find it to be lacking in nearby restaurant choices, so this trip I decided to book at the Doubletree, knowing that they have a restaurant on site. I was surprised when I first got a glimpse of the property - from the highway across...
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Dear Valued Guest,
Thank you very much for your feedback. I will make sure that the staff is made aware of their service efforts. You are correct in stating that our hotel is dated. We are very excited to say that our $16 million dollar renovation will be taking place this July, just two short months away. This massive upgrade...
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