I will do another review on the copper cup , which is the in house place to eat. This place is just a mess. I stay here based on price, but it is a bad place. Front desk is good after that all down hill. Squeakey bed, hole in curtains, dust in the air vents, outlets hanging out of wall,...
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Reviewed 18 November 2011
Thank you for your comments. We have forwarded them to the appropriate mangers to review. We are sorry to hear that your stay with us was not up to yours or our standards. We hope that in the future you might give us another oppurtunity to better serve you.
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the hotel was ok. The appearance was clean but very outdated. Upon arrival they had the wrong room type reserved and to correct the situation it took the workers at least twenty mins to get it fixed. The bathrooms are small and have no ventilation in it. There isnt always hotwater either. The plus is the pool area was clean...
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Thank you for your comments. I am sorry to hear that your stay was only “so so” we try our best to make sure that every guest enjoys their stay with us. I hope that the next time you are in the area that you will give us another chance to better serve you. We have made the appropriate departments...
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I have stayed at this hotel several times over the last 10 years and it seems to be going steadily down hill.
The halls reeked of cigarette smoke even though the area we were in was all non smoking rooms. The side entrance that was supposed to require a room key to enter didn't even have a lock mechanism in...
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We appreciate your feedback and wanted to let you know that the side entrance that you brought to our attention has been fixed. The remaining information has been passed on to management to look into so that we may better serve our guests. Thank you for the comments.
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We have stayed at many Holiday Inns over the years and this was among the best. Competent efficient staff, comfortable, well-maintained room. Nothing to complain of. And very reasonable price.
Thank you for those wonderful comments. We are glad to hear that you enjoyed your stay with us. We look forward to the next time that you are able to come back and see us again.
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My family and I stayed at this location - we made plans last minute for a night stay - and we were VERY impressed with the value and accommodations! The indoor pool was a pleasant surprise - being as clean and fun as it was for my family. The front desk staff (a young woman cheeked us in - I...
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Thank you for those wonderful comments. We look forward to seeing your family when they come back in May.
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As others have said, this is a very old hotel, but they have remodeled the hotel to Holiday Inn Standards. We appreciated an early (at noon) check in. The front desk staff was willing to help by asking the room staff to clean up a VIP room for us, and got us in a couple of hours early. When a...
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Thank you for those wonderful comments about our staff. We pride ourselves on going the extra mile for our guests. We look forward to you staying with us again.
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Having an early morning flight from Harrisburg airport, and a long drive to get there, I took advantage of the New Cumberland Holiday Inn's offer to stay over the night before my flight and leave my car with them.
My experience was flawless, even better then anticipated.
Although the property was right at the intersection of busy Interstates (I-83 and...
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We have passed on your wonderful comments to the staff members listed. We are so glad that we exceeded your expectations and we look forward to the next time that you are able to stay with us. Thank you for your comments
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I have really enjoyed this stay. The help that the staff has given me is above and beyond any of the other 6 hotels I have stayed at in the last 5 weeks. They made sure I was comfortable with my room, with the ammentities and helped me ship a 100lb package. I would reccomend this Holiday Inn to everyone.
Thank you for those wonderful comments. Our staff takes pride in making sure that everyone’s stay is friendly and enjoyable. We hope to see you the next time you are in the area.
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You can tell it's an older hotel that was overhauled, meaning everything looks new, it just has a small bathroom. That said, it's up to HIE standards and I would consider staying there again.
It was conveniently located. My room faced the interstate and that made for above average noise, but nothing to keep me from getting a decent night's...
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Thank you for your comments. We look forwarded to you staying with us again when you are back in the area.
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My husband and I stayed here last summer with our kids when we went to Hershey. It was a really nice place so we returned this December for another trip to Hershey. We checked in and the room was horrible. The ceiling tiles looked they were going to fall out of the ceiling. There was a crack in the tub...
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I am sorry for any inconvenience that you went through. Your stay was documented in the hotels log book and we have asked the hotels pest control company to look into these rooms and take the appropriate action that might be needed to treat those rooms. We take all of these reports very seriously. Thank you for your comments.
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375 Reviews
