My family stayed in the williow brook one bedroom suite. The room was stunning everything was brand new and the kitchen was stocked. there is a large tub in the room as well as a small balcony. The galleria restraunt was amazing food but pricey. the water park was perfect not crowed at all.we only saw one bear walking down... More

The staff is friendly and very professional. There are a lot of activities available (movies, indoor water park, arcade, pools...the list goes on) so it's hard to get bored. HOWEVER, the main building of the resort needs a loooot of improvement. The decor is very outdated and the lighting is poor. It's not inviting at all and a bit of... More

When we first booked we were a bit nervous by some of the reviews. We try to book things over the phone as it is always better to tie a name to a reservation when booking. Being in HR I always try to tie names to things as in today society we generally focus on negatives with names rather than... More

This is the second time that my wife and I have been here. Last year we stayed at the lodge while this year we stayed right at the main hotel. Check-in was pretty easy and they actually give you physical keys to your room. We were there both years in conjunction with Cigar-fest, spending two nights each time. This year,... More

Stayed one night, staff very nice and worked hard, rooms were large, beds mediocre and the tv was tiny tube RCA...please upgrade the equipment! Also too dark inside, natural light would really help! For the price it was simply not good enough.

I wouldn't recommend this to my enemy. Check-In - Polite, friendly courteous. House Keeping - vacuumed the floor, left closet with vacuum open.. turned the heat from 70 to an AC of 60 while I was out. AND left all the fans on. Talking about not being able to get comfortable right away. Garbage was left in the trash bins,... More

Awesome place for the Cigarfest. Thanks to all the staff all were helpful and caring. Did not stay here but spent over 8 hours each day. Being blind they even made extra help available. The staff really helped but not just telling me where things were but escorting me to make sure I did not get lost. Thanks again

I recently stayed at the resort and became unexpectedly and very unpleastantly ill. The staff could not have been nicer and more helpful in making me as comfortable as possible under the circumstances. The staff was made aware that I was sick, so when I stuck my head out the door upon hearing a maid in the hall, she immediately... More

I took my grandmother, an 80 year old woman with a handicap for a short stay. She is wonderful, but refuses to use a motorized wheelchair. This makes traveling extremely difficult, as she cannot walk more than a few yards at a time. When we checked in, we discovered our room was located on the "Slope Side". To get tothe... More