My husband and I were very disappointed with this Best Western as we'd expected more given the general good reputation of Best Westerns as well as the price we paid. It felt like we'd stepped back in time as the room we were given (double with adjoining children's bedroom) was dated and tired looking although reasonably clean. We certainly weren't... More

We have stayed here 3 times now and each time has been better.We were given a lovely double room at the front looking out to the sea,it was quite large enough for us ,newly refurbished and above all CLEAN.All the staff maid us feel welcome and where very helpful.The breakfasts are good and plenty of choice.Well done all at Cliff... More

Well a BIG thank you to Lisa & staff at Best Western Cliff Head Hotel !! an enjoyable evening was had by all, not only did the setting of the room look Fantastic but had been decorated to the theme of the show for us , the service & staff were second to none, the food not only came to... More

I was very disappointed with our recent stay at this hotel. Having been to other Best Western hotels I was expecting a high standard. The heating was not working on our arrival day until about 10 30pm. Lots of 'sorry it will be working soon' but no portable heaters in rooms nor the lounge nor restaurant. No offer of compemsation... More

We stayed here for two nights in April. It's a pretty average hotel but then it was quite cheap, our room was a bit run down but very clean. Staff were attentive and professional as you would expect from a big hotel chain.

We stayed for 4 nights on a coach tour. We had a two bedded room with all the usual facilities. Our main concern was the room heating. The engineer spent most of our second day putting it right. There were one or two minor inconveniences like the sink plug which would not quite seal the sink so that the tap... More

I have just returned from a 3 night stay in the Cliff Head Hotel with all my family for a 70th Birthday celebration. We found the hotel delightful, in a quiet location within walking distance of a beautiful beach. The rooms are comfortable and many with lovely sea views. The staff are all charming, very helpful, nothing is too much... More

Just stayed here for three nights and wasn't impressed. My room (61) had wood chip wall paper and the furniture wasn't exactly new either. The door had a large gap underneath so anyone walking along the corridor would be able to hear my phone conversations. The shower mixer didn't work very well and the temperature settings were really only cold... More

Whilst the hotel was in good location and the staff were friendly, the room was not the best. We had a standard double bedroom over looking the kitchen roof. The room was near to the stairwell. The stairs creaked, every single one of them. There was a large crack in the ceiling of our room. The flooring all over the... More