VERY GOOD is a bit of a stretch but I would rate this hotel as GOOD. We booked a superior double in this hotel and were pleasantly surprised - it was a large L-shaped room with a sofa and a desk area (104), very comfortable. We parked in the underground car park at the hotel (which is free), the reception... More

We stayed here as a family (with a wheelchair user) whilst attending the Army v Navy Rugby recently. There are several reasons why I wont stay here again, and they are: Overpriced, shabby interior, uncomfortable beds, wheelchair lift unpredictable, poor service, not enough staff, and vastly overpriced restaurant. Do yourself a favour, book the Premier Inn for rugby.

We stayed at this hotel as our local village team were playing at Twickers and as always found it perfect staff are very good and polite bed rooms are clean and its just out of the way from the noise we will be using this hotel again ,perfect breakfast and night porter bar man is a joy and helpfull

If I was visiting Twickenham I'd give this place a miss. The service is dreadful and tbh virtually non existent. The bar staff lack any bar skills and seem to be there because they need the money. No friendly words when they ask want you want and no thanks you when finishing serving you. The prices are high compared to... More

I have visited this pub/hotel a few times in the last few weeks, and each time I leave dissapointed. The service is sadly lacking, and everything seems all very casual. My first visit was with friends for drinks, the bar staff were rude and slow, I also found the prices expensive compared to other local pubs. We went again for... More

We have stayed here for many years but now feel price has gone up but service gone down. Don't appreciate staff arguing about paying guests being 2 minutes early for breakfast and lack of cutlery etc It is ideally situated for rugby but really not worth the fee they charge. If rugby was not there the place would be empty

Nice room but could do with some running repairs doing. Bog seat was broken and kettle needed a clean. Didn't get chance to eat or drink here but looks well stocked at the bar. The view of the Thames by the way is not worth paying extra for.

I asked for a room on an upper floor facing the river in my reservation, and ended up with a room on the ground floor facing the street. The hotel didn't seem so busy that my request couldn't have been at least partly met. When I got to the hotel, I needed to use the iron and board to iron... More

Having read previous reviews of this hotel I was a little doubtful as to what to expect when we went down to breakfast as I must admit the food and service on a trip away can make or break it for me, however I found the staff extremely helpful and friendly. Service was very quick and the quality of the... More