Parking was a nightmare and overpriced at £15. The lift was dreadfully slow and only held 3 people. The stairs were unsafe with step plates that were not fixed.The room was ok, but the bathroom was better. The hairdrier didn't work and evn though it was reported, it wasn't fixed. Free wifi was a bonus. The bed was comfortable and... More

We stayed here when we went to London for a few days. The staff were brilliant, the room was fine. You couldn't really hear any additional noise despite beinga busy road thanks to the secondary glazing.The restaurant had a great  menu, and everything we had was delicious and good value...can't beat it. giving a call after we settle in the... More

We booked for 5 adults, we were given 2 beds for 5 people. The rollaway bed provided fell apart with me in it. Hotel refused to provide more suitable accommodations. Staff was totally inept. Manager was "caught in traffic" and missed an appointed meeting to discuss our poor accommodations and poor treatment by check-in stall. . Worst hotel experience I... More

I've just been on that hotel for 5 days, and was pretty hesitant when I saw bad reviews.... Big surprise!!!! The hotel is very good! The staff is very available and helpful. The room, smaller yes but we only sleep on it(!!), was very cleaned. The same for the bathroom. We don't hear the plane noise (our room was just... More

We stayed there for the Rugby, the staff were friendly and extremely helpful. The room was small but clean and well equipped, we were on the third floor and no noise and a lovely comfortable bed. We even used the restuarant in the evening as we were tired and coudl not face going back out into the cold and the... More

I don't understand why my room is right next to a very noisy gym. I'm staying here for work and like to sleep at 9:00pm. No way! Forget it. Thump thump thump. Bang bang bang. Gym music. Then I'm told it won't finish until 10:30pm. (Having phoned twice to ask). Great! Not cool. I wasn't warned about this! What a... More

I usually read these reviews and think that people sound spoiled and picky when they call out little details about the faucets or grout in the bathrooms, so I'm not going to do that. The Continental obviously tries really hard to accommodate their guests with what they have, which is an old building made over to look super modern, on... More

Being a believer in 'you get what you pay for' I was really quite pleasantly surprised. The rooms are well appointed, modern and clean. The service was always above average, with exception to the dining room, which I wouldn't recommend. The food was average and some of the servers are a little too friendly, to the point of it becoming... More

We stayed here our last night in the UK so we'd be near Heathrow for a morning flight--got off at Hounslow Central and it just a couple of blocks walk. Room was comfortable and well-appointed, had a shelf for the suitcase (only place in UK we stayed at that had this, none of the others even had a folding suitcase-stand),... More