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Renaissance London Heathrow Hotel, Hounslow

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All 19 Hounslow hotels

Renaissance London Heathrow Hotel

4.0 of 5
Bath Road, Hounslow TW6 2AQ, England
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Renaissance London Heathrow Hotel
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Ranked #10 of 19 hotels in Hounslow
3.5 of 5 stars 925 Reviews
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925 reviews from our community

Traveller rating
    114
    346
    258
    137
    70
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Families
113
 
Couples
308
 
Solo
122
 
Business
272
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Poor service. Poor food.”
3 of 5 stars Reviewed 17 June 2013 NEW via mobile

I stayed only for one night as my flight from London Heathrow had been delayed due to the arrival of Mrs. Obama into Dublin. The front desk on duty manager-according to her name tag- checked me in and was slow and rude (yes I understand she was busy but rudeness in a customer service position is just unacceptable in my... More

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Chicago
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Dated”
3 of 5 stars Reviewed 17 June 2013 NEW

This is the 2nd time my wife and I have stayed at this property. A lot has changed in 4 years. It needs a total remodel. The rooms are very small, and very dated. There are many other properties in the same price range and in the same area. The lobby is a tease, it looks modern and up today's,... More

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
18 June 2013

Thank you for your review and for returning to the hotel. A lot more at the hotel is going to change; the hotel’s new owner recognises that a major renovation is required. The bedrooms, bathrooms, corridors and the Lobby are all going to receive a complete make-over. I apologise for the delay you encountered at check-in; to improve the arrival... More

1 review
“Terrible service terrible everything”
1 of 5 stars Reviewed 17 June 2013 NEW via mobile

This is honesty the worst hotel I've ever stayed at. I was forced to stay here because of an airport layover and I've been appalled by the level of service here. It's like they are trying to punish people for staying here. They have terrible food, extremely expensive wifi, and the staff refuses to help you. DO NOT STAY HERE

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
18 June 2013

Your review is much appreciated however it is also most disappointing and surprising. I am very sorry that you feel you were not given a good level of service. I am surprised by your comments as the hotel staff prides themselves on providing a friendly helpful service to all our guests and receive many Reviews recognising this. My Executive Team... More

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4 helpful votes 4 helpful votes
“Airport hotel - and felt like one”
3 of 5 stars Reviewed 16 June 2013 NEW

I stayed here for one night because of an early morning flight out from Heathrow. The main positive was the location and ease of catching free public transportation to Heathrow Central Bus station. As a Platinum Elite member of the Marriott Rewards program, I did not receive a room upgrade. The room was quite small. The lounge (for free breakfast)... More

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
17 June 2013

It is pleasing to read that our location suited your needs and that you were able to take advantage of the free public transport. I am sorry that you did not enjoy the Club Lounge experience and that you did not receive the room upgrade that you are entitled to, it may have been that an upgrade room was unavailable.... More

Colchester, Essex United Kingdom
Top Contributor
99 reviews 99 reviews
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Reviews in 62 cities Reviews in 62 cities
93 helpful votes 93 helpful votes
“OK for one night”
3 of 5 stars Reviewed 16 June 2013 NEW

This hotel was reserved as part of a £29 stay and park deal offered by Archers Direct. The room G097 on the 'ground' floor was OK, clean and comfortable on the small side. The hotel itself huge and could do with much better signposting to the rooms, check in was fast and efficient. We didnt arrive until just gone10pm and... More

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
17 June 2013

Thank you for reviewing your stay with us. I am pleased that you enjoyed dining in DUO Bar. Access from the Bath Road (A4) to the hotel is made at the traffic lights, adjacent to the entrance to Heathrow Airport. The hotel’s new owner is committed to a major renovation of the bedrooms, corridors and Lobby; I hope you will... More

belfast
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Impressed”
4 of 5 stars Reviewed 15 June 2013 NEW

We stayed here for one night as we missed our flight. I don't know if it was good value as the airline paid for it. I have just read a few reviews on this hotel and am surprised by them. We thought it was a really nice hotel. Our room was lovely, comfortable and spotless. I think they are doing... More

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
17 June 2013

Your comments are much appreciated and I am delighted that you enjoyed your stay with us. We look forward to welcoming you back in the future. More

Singapore, Singapore
Top Contributor
62 reviews 62 reviews
56 hotel reviews
Reviews in 52 cities Reviews in 52 cities
113 helpful votes 113 helpful votes
“Too hot rooms - but that's my only complaint”
4 of 5 stars Reviewed 12 June 2013 NEW via mobile

Big car park ( chargeable ) very friendly check in, quick room service and comfy bed. No noise at all from the airport. The only snag was that we couldn't cool the room down. A perfect bargain at 57 pounds ish for BnB. Would def return again at this rate.

Was this review helpful? Yes
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
14 June 2013

Thank you for reviewing your stay with us. I am delighted that you enjoyed your stay and will be returning. Perhaps when you do stay again it will be when the bedrooms have been renovated (plans are in motion) and the heating/cooling system will have been improved. I do apologise for the difficulty you experienced in cooling the room. We... More

Hamilton, Bermuda
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“OK for one night stay”
3 of 5 stars Reviewed 12 June 2013 NEW

Stayed there because had an early morning flight the following day. Hotel was OK but definitely on the old side and rooms can use some attention. Check in was slow and there seemed to be confusion at the desk as far as various lines for groups, elite members etc. Took quite a while. Room was on the runway side which... More

Was this review helpful? Yes 1
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
13 June 2013

Your review is much appreciated. I am pleased that you enjoyed the runway views from your bedroom and that your transfer to the airport was quick and easy. The hotel’s new owner is committed to a major renovation of the bedrooms, bathrooms and corridors; the installation of flat screen TV’s will give a more spacious and modern feel to the... More

Stavanger, Norway
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“A SLEEPING MACHINE”
2 of 5 stars Reviewed 11 June 2013

Our aircraft from MAN to LHR had a technical snag. This meant that we missed our connection to our final destination. So, we got our vouchers and meal coupons from the airline. We did not expect a five star hotel at all. Looking at the hotel from the outside, we did see that it may need a coat of paint... More

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JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
12 June 2013

Thank you for taking the time to review the hotel on Trip Advisor. I am sorry to learn that not only did you experience the inconvenience of being a delayed airline passenger but that your luggage was also misplaced; I do hope that it was returned to you. There are exciting plans in place to renovate the hotel; this will... More

Southampton, United Kingdom
Top Contributor
75 reviews 75 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
“Grand looking foyer, then....”
3 of 5 stars Reviewed 11 June 2013

Like the New Yorker hotel, a lot of money and effort is made with the entrance but when you go behind the grand entrance the hotel looks very tired and in need of modernisation. A very comfortable bed made a good nights sleep

Was this review helpful? Yes
JanWillem L, General Manager at Renaissance London Heathrow Hotel, responded to this review
12 June 2013

Your comments are most appreciated. I am delighted that you had a good night’s sleep. The hotel is tired and in need of modernising; this is recognised by the hotel’s new owner. A major renovation is planned and will include improving the bedrooms, corridors and Lobby. I hope you will return to the hotel to experience the enhancements for yourself. More

 
 
Renaissance London Heathrow Hotel
Renaissance London Heathrow Hotel
3.5 of 5 stars 925 reviews
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Hotel Summarization (Beta)

What travellers say

  • “Very good” (26)
  • “Runway view” (22)
  • “Club lounge” (13)
  • “Hoppa bus” (9)
  • “Car park” (9)
  • “Overnight stay” (7)
  • “Free bus” (5)
  • “Early morning flight” (4)
  • “Room service” (4)
  • “Extremely slow” (3)

What travellers search

  • renaissance heathrow airport

Additional Information about Renaissance London Heathrow Hotel

Address: Bath Road, Hounslow TW6 2AQ, England
Phone Number:
Region: United Kingdom > England > Middlesex > Hounslow
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Wheelchair access
Hotel Style:
#4 Luxury Hotels in Hounslow
Price range (per night): $105 - $253
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Renaissance Hotel London Heathrow
Renaissance Hotel Hounslow
Renaissance Hounslow
Hounslow Renaissance
Renaissance Heathrow

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Renaissance London Heathrow Hotel
Bath Road
Hounslow TW6 2AQ
England
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