Three night stay in king size bedded room with disabled facilities 8th May 2012. Room and bed comfortable and quite adequate for our wheelchair which is in use at all times.
Restaurant for breakfast and dinner was excellent and the staff could not have been more helpful and friendly. All staff were extremely good. Disabled parking spots quite good and...
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Dear nippa324,
Thank you very much for your positive feedback, especially in relation to the team. I will ensure that i share your comments with them.
I look forward to welcoming you back to the hotel should the opportunity arise.
Kind regards
David Pickering
Operations Manager
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The hotel was fine, but the bed! terrible, worst nights sleep away from home in quite a while. After a while we were just both 'numb' I dont know what it was but only slept 3 or 4 hours. Breakfast was good though. Hope the beds get upgraded soon!
Dear SWORRUB,
I was concerned to read that you found your bed to be uncomfortable and have asked the housekeeping Manager to review the condition of all our beds.
However I am pleased to that you found our breakfast of good quality.
Kind regards
David Pickering
Operations Manager
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Arrived at the hotel late to a nice welcoming check in. Rooms spacious, very clean and had nice views of the front garden. Also, very quiet - Always a bonus!
Dinner was a disaster. We were sat at our table at 20.30pm. We were told we could not change any meals off the menu as our menu was a set...
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Dear Lisa2cars,
I was disappointed to read of your dissatisfaction during your recent stay. I understand that you have discussed your encounters with the Duty Manager and I would welcome the opportunity to discuss your experience further with you in detail, should you wish to contact me personally and elaborate on your findings.
Yours sincerely,
David Pickering
Operations Manager
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Our family stayed in two rooms at this hotel when watching our Rugby League team play at Wigan and picked this hotel due to the proximity to the M6 and short distance to the stadium.
The room was what you expect from a Holiday Inn chain and the staff were friendly and checked us in quickly.
The hotel seemed quiet...
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Dear CheltRobin,
I was pleased to read that you enjoyed your recent stay and look forward to the opportunity of welcoming you back to the hotel when you are next visiting the Nort West.
Kind regards
David Pickering
Operations Manager
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We often stay at this hotel when travelling south on the M6, the lack of traffic noise and lovely swimming pool make for a great break. For us the late opening pool and friendly staff make for a great way of resting when heading south.
We again stayed at Holiday Inn at Haydock because it is well located to visit family and all places of interest, including the Trafford Centre and NHT properties which for the are is well blessed with quite a number. We received a warm welcome in Reception and it was quiet at the back of the Hotel away from the motorway,...
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We stayed overnight on Friday 6th April 2012 and found to our cost that the hotel had booked in a party of 10 - 13 year old schoolboys who were allowed to run riot through the hotel shouting and banging their room doors all evening. Their "minders" spent their evening in the bar. We asked to move rooms but the...
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GPLBatley,
Thank you for taking the time to provide feedback. I'm sorry the behavior of other guests affected your stay negatively. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. We hope to have the chance in the future to show you how great our hotel is.
Ben J
IHG...
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We had the pleasure of having our daughters wedding here on 31st of march. All I can say is it was an amazing day. The staff where great, everything from the moment we arrived till when we left the next day was spot on. Food was excellent at the sit down meal and evening Buffett, and the bacon barms at...
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We had the misfortune to stay at this hell hole for 2 nights in April 2012, at Easter.
Having booked a 2 night stay to travel to Liverpool and watch the Reds at Anfield, we ended up checking out and leaving the hotel during the first night.
The hotel rooms are filthy, the bathroom had black pubic hair covering the...
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MingMing0808,
Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Ben J
IHG...
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Good hotel in not bad location for Liverpool or Manchester.
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