We had our wedding breakfast and reception in the marquee and it was perfect in every single way. The staff couldn't do enough for us and were so friendly and polite to all our guests. They really went above and beyond.
Our master of ceremonies Lee was superb and made sure our day went perfectly.
Kath Robinson was our wedding...
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Dear Paul and Nic
Firstly thank you so much for taking the time to post your review, we were all delighted to read that you had such a great wedding in the Marquee. ( particularly Kath and Lee!) I will ensure that your comments are shared with the team who will all be pleased to know that they contributed to...
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From the large car park, The Thistle looks smart which a touch of country tranquillity despite it's close proximity to the M6. Good looks continue through to the lobby, bar and reception, where we received a warm welcome.
Moving through the hotel, the modern looks quickly disappear and you're quickly met with the shabbier older interior. There appears to have...
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Dear Reviewer
Thank you for your constructive feedback, I was very pleased to hear that you found the team professional, helpful and friendly. We will investigate and look into your other comments regarding breakfast as you do not describe it as of our normal offerings. We will also take on board the tips regarding maintenance!
The hotel is indeed awaiting...
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Have just celebrated my wedding day at this hotel and found the staff and venue to be the best in the area. We booked the marquee and had from start to finish the best day ever we first went to the hotel back in January and arranged to meet Cath the wedding co ordinator. Cath i have to say is...
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Dear Jacki & John
We are delighted to hear that you had such a fantastic wedding day and even more pleased that Kath and the team were able to contribute so positively to your special day. I will of course ensure that your great comments are shared with all team members. We pride ourselves on being wedding specialists and realise...
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This hotel is ok for the price but really nothing to write home about. The room was clean but pretty unmodern and the tv didnt work well. The staff i dealt with were all nice and polite. Generally an ok hotel for what you pay but really nothing special.
Dear Reviewer
Thank you for your response to your recent stay and I was very pleased to read that you found the hotel clean and the team nice and polite. I apologise if you did not find everything to your total satisfaction and trust that one of the team dealt appropriately with any issues you had with the TV. You...
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Stayed here for one night for an expo event taking place within the hotel. The staff were friendly enough. The room clean and the food average. Quick and easy to find just off the M6. Good standard hotel for a Business Event.
Dear Reviewer
Thank you for taking the time to post your review of your recent stay at Thistle Haydock. I was pleased to read that you found the team pleasant and overall had a good stay and suitable for your business needs.
Best regards
Kim Burrows
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We were a little surprised to find the main restaurant was closed on Sundays but ordered some bar food, which very nice. The young girl serving today 29/04/2012 was very polite and helpful. For example we dropped a spoon and she came rushing over from the bar to give us another. Just a little touch but one that will make...
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Dear Reviewer
Thank you for taking the time to give us your feedback from your recent stay at Thistle Haydock. I was very pleased to read that you found the team helpful and polite and will ensure your positive feedback is passed on to the relevant team members. I am sorry you were disappointed to find the main restaurant closed,...
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Could not get Hotel in Liverpool City for a one night stay due to a major event. Stayed for one night in the Thistle Hotel Haydock and could not fault it. The staff were so friendly and helpful even though there was two weddings going on.Had an eveneing meal in the restaurant which was excellent with Lauren and Tom giving...
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Dear Reviewer
Thank you so much for taking the time to review Thistle Haydock following on from your recent stay. I am delighted to hear that you enjoyed your visit and had a great meal and service in the restaurant. I will ensure your positive feedback is shared with the team and in particular Lauren and Tom. I do hope...
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We booked 2 rooms as we were attending wedding at the hotel & despite my not remembering to request cot until. last minute everything was as we hoped. Since my partner was only an evening guest he ordered a room service snack & then was surprised when waiter tried to bring in another tray! After good breakfast & really welcoming...
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Dear Marie
Thank you for your review from your stay in November. I was pleased to read that overall you had a great stay and enjoyed the wedding you attended at the hotel. I was however sorry to see that you feel there have been some incorrect charges that were not dealt with at the time of your departure and...
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WOW what an amazing day we had - from start to finsh we cannot thank everyone enough for such a wonderful experience. Special thanks to Kath the wedding co-ordinator, MC Lee, the DJ (Ian) and the management and backroom staff. The hotel suite we stayed in was AMAZING and the customer service from ALL members of staff was beyond expectation...
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Dear Jason & Julie
Thank you very much for taking the time to give us your review and for the lovely email you sent Kath which has been shared with the team. It is very rewarding and motivating for the team to receive such high praise and they were all very pleased to hear that you had such a fantastic...
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stayed here with my wife and grand daughters.what a great time rooms great and clean swimming pool lovely and clean.the staff could not do enough for my grand kids. food great and bar was great for a drink i would stay here at any time my grand kids are begging to stay again in the big house as they called...
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Dear Reviewer
I was delighted to read that you had such a good stay with us at Thistle Haydock with your grandchildren. I will ensure your positive comments are shared with the team and thank you for taking the time to give us your feedback. I do hope we will have the pleasure of welcoming you back in the future...
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