My partner decided to surprise me with a romantic getaway. We love to walk and so he thought the Malvern Hills would be a lovely place to go. He had booked a table at Montville Hotel restaurant and a room for us to make a night of it. Well, the food was average but the service terrible. We were rushed... More

This Hotel is very poor so do not stay here go to the Holiday Inn. When we arrived we had to sit and wait and was told you said you would be here at 9pm we arrived at 8pm just wanted to get the keys. The hotel is very poor and filthy we were given the best room what a... More

My husband booked this hotel on line, and didn't look at any reviews before hand. On arrival the hotel looked nice reception aera looked clean and bright, resturant also looked clean and very coordinated, but that is where the good review STOPS!!!!!!!! As you start to go up the stairs the carpet is filthy, and there is an awful smell... More

We knew from the price we were paying for a double room that this was a no-frills kind of dwelling. When we checked in we were given a list of everything we couldn't do, ie no room service, no entry by our main door key after 11:30pm (we had to ring the duty manager after hours) no smoking in our... More

No car so location no too far from station suited me. Tiny warm room but fittings in need of repairs- e.g. mirror was balanced on washbasin, shower and floor both grubby. Included cooked breakfast smallest ever served me. No cereal. Declined meat and was given a single egg on toast with just one tinned tomato and a single slice of... More

I held my 60th birthday party here. It was brilliant, the staff really looked after us and made my birthday very happy, including making a little Indian ceremony/presentation to me during the evening. The restaurant prepared 62 meals FROM SCRATCH! No pre-prepared meals here, everyone ordered what they wanted directly from the extensive menu. Everyone said what great food they... More

Staff very friendly and welcoming and first impressions of outside and . reception/dining area good. However, the room was disgusting. Dirty, stained carpet, peeling paint on ceiling and much of architrive missing. Dirty net curtains with broken vertical blinds. Bright neon flashing lights right outside our room made for a disturbed night's sleep Very drab and dark room. Mattress hard... More

Staff were friendly and courteous. Single room was fine and above expectations considering the price I paid, but no phone or alarm clock but I had my mobile so not a problem. Room was a little a small but more than adequate with tea and coffee facilities, along with free satellite channels on tv. Bathroom was ok and was clean... More

I booked a single room but was told on arrrival that none was available, so they had upgaded me to the bridal suite at no extra charge. Oddly, the man behind the desk was very coy about the upgrade. He asked me to keep it to myself and be sure to look after the room carefully, as it was their... More