Room 28 - fairly small room but bed was comfortable. The smallest windows I've ever seen but there was a wall mounted flat screen TV. Big minus point: the shower was so poor, I wouldn't have been able to muster the patience to attempt washing my hair (I have a lot of it) the pressure was so bad that even... More

evrything was good until we wen to eat at the restraunt! it was terrible! i orderd rare steak and got well done after the slowest service ever! then it came back uncooked!

I stayed at the Gainsborough and thought it was value for money. I requested a bedroom upgrade on check in and the receptionist was happy to do so. My bedrrom was clean and tidy. I hadd dinner in the restaurant and the food was very tastey. Full English Breakast all you can eat was amazing. I would reccomed this hotel.

Having come up from London for a series of business meetings I was debating whether to stay in a "Branded" 3-4 star in central Birmingham and confront the traffic for my meetings in Kidderminster. I am so glad I stayed away from central Birmingham and came to the Gainsborough House. It was a very pleasant hotel and the staff just... More

Had to attend a party nearby and found this hotel last minute. Really good clean, comfortable and modern rooms. Breakfast was great and all in all hotel and service was warm and professional; in terms of value for money just superb; highly recommended.

I will try and find some positive points. Honestly, I will, but it may be difficult! We arrived at about 8pm. The sole receptionist was on the phone but, to be honest, they did place the caller on hold after about 2 minutes to check us in. Had I been the person making the enquiry by phone I would have... More

The standard of food in ths hotel has gone down in the last 18 months , the breakfast is no longer what it was ,, eggs swiming in water hash browns deep fat fried ??? whats this all about,, sunday carvery used to be good but totaly gone horrible meat chewy ,, will no longer be frequenting sunday roasts ,,... More

We stayed for a night away with friends to celebrate my birthday. The staff were very welcoming from the beginning and made our stay very enjoyable. The room was clean, modern and met our needs. The meal in the restaurant was very good and value for money. The buffet breakfast was excellent and offered something for everyone. Overall we really... More

My husband and I have just returned from a 4 night stay at the hotel. The service was excellent with nothing being too much trouble. The room was very spacious, functional and clean. Bathroom was spotless. Had a few problems with air con but these were immediately rectified by reception. Highly recommended. If wanting a view from hotel window ask... More