This hotel was booked a week in advance. I was working in the area and the Hampton Inn in Indiana was already booked. When I arrived at the front desk, they had no record of my reservation. After a few minutes, and a phone call, they located my reservation for the FOLLOWING week! The girl behind the desk insisted that...
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I have stayed at this motel before. My son attends Wyotech. I booked this most recent stay through Travelocity. I purchased this room by a "secret room deal" and I must say this is better than my previous visit with this motel. The room was VERY CLEAN and the staff was so friendly and very accomodating. I will defnitely plan...
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Dear Shelbert22,
Thank you so much for your kind review. As mentioned in some of my previous replies, without great service and cleanliness, even the newest, most modern hotels would suffer. Since we're not newly constructed, we maintain a strict focus on these standards as part of the core values that make us and our brand successful. We're happy to...
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The staff at the Holiday Inn, Indiana, PA are exceptional. I stay at this older Holiday Inn for work and while the renovations are slow there is progress. From Shiloh and Jennifer at check in; Dwyn and Ashley in the restuarant and bar the staff knows my name and makes a night away from home easier.
Dear John R,
Thank you so much for your review, and especially for the personal recognition of some of our team members. Positive feedback makes our team feel appreciated, and that our hard work doesn't go unnoticed. To mention specific employees really brightens their day. Obviously these employees exemplified a service level that made you feel welcomed and appreciated, similar...
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First of all I made a reservation for a King room and got two double beds. My key wouldn't work twice! The room smells like mold and feels damp. The smoke alarm has a rusty ring around it. The TV and mattresses are outdated. I'm pretty sure I have bed bug bites and I have only been here an hour....
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Dear lilirishgal,
Thank you for your review. I'm sorry that you didn't find your accommodations comfortable. Without knowing which room you stayed in, It's difficult to follow up with the appropriate personnel who checked you in, and cleaned your room prior to your arrival. Cleanliness issues are not taken lighly here, and based on everything you mentioned in your review,...
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Ive stayed here a few times. Fortunately most of the staff is friendly and that helps ease the pain for the very outdated rooms which is more important than any other service or ammenity a hotell can offer in my opinion. I travel 9 months a year for work and comfort is definately the most important thing about a hotel...
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Dear davebressi,
Wow, where to start? First and foremost, thank you for staying with us, and for providing your feedback on what we're doing well, and helping us identify areas of opportunity. As mentioned in some of my other replies, we take a lot of pride in the level of service we provide, and we appreciate you taking notice of...
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Hotel is clean but has minimum amenities for the price! Disappointing value for a Holiday Inn.....
Dear Catman22,
Thank you for taking the time to post a review on our hotel. Without valuable feedback from guests such as yourself, we would not be able to identify our successes, or areas of opportunity. With that said, we greatly appreciate your acknowledgement of our cleanliness. As I'm sure you can agree, this is one of, if not the...
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I have stayed here several times with a group of friends for reunions and it's worked out great each time. Their is a huge courtyard with a pool and tile floor so it can get loud from the kids playing and the cleaning carts moving around in the morning but all king beds are on the outer circle which helps...
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Mr. Flaherty,
Thank you for your great feed back. We appreciate your return business and loyalty to our hotel and brand. As mentioned in some of my other replies to guest feedback, our staff takes a lot of pride in our hotel, and couldn't be more thankful to receive such kind words about our hard work and best efforts. We...
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I don't know where to start. I had to stay at this hotel for 6 nights...in my opinion that's 6 nights too many. Our room had a very bad smell of mold and it was very warm. We turned on the A/C and it blew out an even stronger smell of mold - so bad we couldn't bare it and...
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Dear Brendon 87,
My apologies that it's taken so long to reply to your review, but we've recently changed management companies, and in all honesy, I wasn't keeping up with my replies as often as I should.
I would secondly, and most importantly, like to apologize for the inconveniences you experienced during you stay with us. Your feedback opened several...
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We stayed at the Holiday Inn for Parents weekend at IUP and the Hampton Inn was totally booked. Well, the rooms are not nearly as nice as the Hampton Inn but I think I liked the facility better. I liked that they had a on site restaurant and having a bar there was definitely a plus. The Atrium pool area...
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while ok from the outside, this converted motel hasn't made the tranisition well. it's a flat roof holidome (i know...right?) with spooky bathrooms that i hated using, crazy night manager who sold us a meeting room, but limited the time we could use it to 11 pm. If I pay for a room at a hotel, it's mine until I...
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