We made our reservations a few months ago based on reviews; however, I am disappointed by the mustiness of our room and overall condition of the property. It's obvious that this is a popular hotel because it is packed! Breakfast is good and about what you'd expect. Staff is efficient and working hard to keep a very full hotel running...
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I had a wonderful stay at this hotel! The room was very neat and set up nicely.
Thank for your recent review of the Best Western Inn Hershey. I am pleased to hear that you enjoyed your stay and found the hotel to be clean and inviting. I hope you may join us again in the summer to enjoy our large outdoor pool with kids play area! We look forward to serving you again in the future.
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The front desk employees could not have been more helpful when we checking into the hotel. They assisted us with finding a restaurant to suit our needs and even printed out the menu for an eatery where they had none. Our room was quite nice and obviously had been refurbished recently.
I stayed here with a colleague on business and...
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stacy at front desk very very helpful an so was all othere staff
Thank you for your recent review of the Best Western Inn Hershey. I will be sure to share your kind words to Stacy and the rest of the team.
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Easter weekend we were passing thru Hershey on vacation. My family stopped by your hotel on Friday, April 6th, late in the evening looking for a room for one night. There were two ladies at the front desk of this Best Western that went above and beyond to help us out. The names of these two ladies are Brandi and...
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Thank you for your recent review of the Best Western Inn Hershey. I am very grateful to have both Brandi and Stacy on our team as they provide excellent guest service. I am happy to hear that they exceeded your expectations. The entire team is committed to our service promise of providing superior customer care.
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My husband and I took our two girls to Hershey for the weekend for the springtime in the park. We had reservation in the Hershey lodge for Sat night but they didn't have a room for Friday night so we booked the best western for one night since it was down the road from the hershey lodge. The best western...
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We truly apologize for failing to meet your lodging expectations. We continue to work every day on making the necessary improvements to ensure our guests receive outstanding service and accommodations.
I will address your constructive comments regarding the breakfast area with the appropriate team members to look for ways to minimize any such future experience. We may not be able...
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We found a bug in the bed under the covers. The sink and toilet didn't work well. The beds were very hard.
On behalf of the entire service team at the Best Western Inn Hershey, I would like to sincerely apologize for failing to meet your expectations as a customer. It’s extremely important to us that we meet and exceed all levels of comfort our customers expect. I can assure you we will address your comments in detail, and do our absolute...
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Couldn't have been more pleased with the accomodations. The greeting we received when we first walked into reception to check-out was a good experience. The gentleman on the front desk was so helpful in suggestions for dinner and antique stores, etc. He even put us in a quieter section of the Inn. As seniors, we did appreciate that approach. The...
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We have been staying at the Best Western Inn Hershey for almost 4 years now while our son has attended school in the area. The staff is always pleasant and helpful. The place is always clean and kept up and on the rare occasions that there was something we needed the staff went out of their way to help us....
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Reviewed 13 April 2011
As a local transportation worker who commutes frequently, I ve had the pleasure of staying at this location 13 times within the last year or so. The staff at the Best Western are very professional, and really go out of their way to make your stay comfortable. The rooms are clean, there is a computer available in the lobby ,...
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Thank you for your recent review of our hotel. We work very hard on focusing on superior customer care. Based on your comments it looks like we achieved it! We look forward to seeing you again soon.
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