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BEST WESTERN Inn Hershey

2.5 of 5
Rte 422 and Sipe Ave, Hershey, PA 17033
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BEST WESTERN Inn Hershey
Ranked #12 of 23 hotels in Hershey
3.5 of 5 stars 152 Reviews
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152 reviews from our community

    Trip type
Traveller rating
    41
    34
    21
    22
    34
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 27 May 2012 NEW

We made our reservations a few months ago based on reviews; however, I am disappointed by the mustiness of our room and overall condition of the property. It's obvious that this is a popular hotel because it is packed! Breakfast is good and about what you'd expect. Staff is efficient and working hard to keep a very full hotel running... More

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NY
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 26 April 2012
1
person found this review helpful

I had a wonderful stay at this hotel! The room was very neat and set up nicely.

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Jamie Zombro, General Manager at BEST WESTERN Inn Hershey, responded to this review
30 April 2012

Thank for your recent review of the Best Western Inn Hershey. I am pleased to hear that you enjoyed your stay and found the hotel to be clean and inviting. I hope you may join us again in the summer to enjoy our large outdoor pool with kids play area! We look forward to serving you again in the future. More

philadelphia, pa
Senior Contributor
45 reviews 45 reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

The front desk employees could not have been more helpful when we checking into the hotel. They assisted us with finding a restaurant to suit our needs and even printed out the menu for an eatery where they had none. Our room was quite nice and obviously had been refurbished recently. I stayed here with a colleague on business and... More

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See 3 more reviews by rayzel for Hershey
edgewood
1 review
5 of 5 stars Reviewed 21 April 2012

stacy at front desk very very helpful an so was all othere staff

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Jamie Zombro, General Manager at BEST WESTERN Inn Hershey, responded to this review
2 May 2012

Thank you for your recent review of the Best Western Inn Hershey. I will be sure to share your kind words to Stacy and the rest of the team. More

Lexington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 April 2012
1
person found this review helpful

Easter weekend we were passing thru Hershey on vacation. My family stopped by your hotel on Friday, April 6th, late in the evening looking for a room for one night. There were two ladies at the front desk of this Best Western that went above and beyond to help us out. The names of these two ladies are Brandi and... More

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See 2 more reviews by Evelyn C for Hershey
Jamie Zombro, General Manager at BEST WESTERN Inn Hershey, responded to this review
2 May 2012

Thank you for your recent review of the Best Western Inn Hershey. I am very grateful to have both Brandi and Stacy on our team as they provide excellent guest service. I am happy to hear that they exceeded your expectations. The entire team is committed to our service promise of providing superior customer care. More

East Windsor, New Jersey
Contributor
12 reviews 12 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 16 April 2012
4
people found this review helpful

My husband and I took our two girls to Hershey for the weekend for the springtime in the park. We had reservation in the Hershey lodge for Sat night but they didn't have a room for Friday night so we booked the best western for one night since it was down the road from the hershey lodge. The best western... More

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Jamie Zombro, General Manager at BEST WESTERN Inn Hershey, responded to this review
18 April 2012

We truly apologize for failing to meet your lodging expectations. We continue to work every day on making the necessary improvements to ensure our guests receive outstanding service and accommodations. I will address your constructive comments regarding the breakfast area with the appropriate team members to look for ways to minimize any such future experience. We may not be able... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 18 March 2012 via mobile
2
people found this review helpful

We found a bug in the bed under the covers. The sink and toilet didn't work well. The beds were very hard.

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Jamie Zombro, General Manager at BEST WESTERN Inn Hershey, responded to this review
19 March 2012

On behalf of the entire service team at the Best Western Inn Hershey, I would like to sincerely apologize for failing to meet your expectations as a customer. It’s extremely important to us that we meet and exceed all levels of comfort our customers expect. I can assure you we will address your comments in detail, and do our absolute... More

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17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 12 March 2012
1
person found this review helpful

Couldn't have been more pleased with the accomodations. The greeting we received when we first walked into reception to check-out was a good experience. The gentleman on the front desk was so helpful in suggestions for dinner and antique stores, etc. He even put us in a quieter section of the Inn. As seniors, we did appreciate that approach. The... More

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Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 March 2012

We have been staying at the Best Western Inn Hershey for almost 4 years now while our son has attended school in the area. The staff is always pleasant and helpful. The place is always clean and kept up and on the rare occasions that there was something we needed the staff went out of their way to help us.... More

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See 2 more reviews by fredsfran for Hershey
1 review
5 of 5 stars Reviewed 1 March 2012 via mobile

As a local transportation worker who commutes frequently, I ve had the pleasure of staying at this location 13 times within the last year or so. The staff at the Best Western are very professional, and really go out of their way to make your stay comfortable. The rooms are clean, there is a computer available in the lobby ,... More

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Jamie Zombro, General Manager at BEST WESTERN Inn Hershey, responded to this review
5 March 2012

Thank you for your recent review of our hotel. We work very hard on focusing on superior customer care. Based on your comments it looks like we achieved it! We look forward to seeing you again soon. More

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Additional Information about BEST WESTERN Inn Hershey

  • Best Western Hotel Hershey
  • Best Western Hershey
  • Hershey Best Western
Address: Rte 422 and Sipe Ave, Hershey, PA 17033
Price range (per night):* 126 AUD - 197 AUD

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BEST WESTERN Inn Hershey
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