The overall quality of this property is quite average. The service, amenities, and accommodations are what one would expect from a Fairfield Inn. The biggest surprise was being able to clearly hear our neighbour's one hour conversation on the phone due to the thin walls. It was as if he was in our room. Light sleepers, take note.
More
Dear JetLug,
Thank you for your review. Regrettably, we have no control over the thickness of our walls, I feel badly that the noise disturbed you and hope that you were still able to get a good night’s rest.
Sincerely,
Katie Zupsic, General Manager
More
we stayed here in October 2011 not by first choice. We were booked at another brand new marriott chain and had a glitch with a grand opening and this hotel actually accomodated us at a very last minute. the staff were professionals and friendly. We had an excellent stay. We went in PA for Groove city and this is quite...
More
Thanks so much for your review Maria C! We appreciate that you returned to stay with us after your visit in October and are glad you and your family enjoy our hotel. We hope to see you again the next time your travels bring you to the area.
Take care,
Katie Zupsic, General Manager
More
This Fairfield Inn seems fairly new and is extremely well kept. Our recent stay was extremely enjoyable due to the efforts of their excellent staff. Tanner at the front desk was especially welcoming and helpful. Additionally the attendants in the breakfast room were top notch. We were travelling with our grandchildren ages 5 and 9 and the "breakfast ladies" made...
More
Dear 1969VOL,
Thanks very much for the five star review! Thanks especially for taking the time to personally recognize Tanner – it made his day! The ladies at breakfast were equally grateful for the mention. It’s great to hear that you and your family enjoyed your stay and had a chance to use the pool and hot tub. It was...
More
This hotel is top notch and deserves your money. We had a two-room suite to accommodate my parents and two young children. Everything was clean, the staff was amazingly helpful and friendly and the room was perfect for our needs. We used the pool two days of our stay and it too was clean and actually warm! Since the family...
More
Thanks so much for your wonderful comments VaTechHokies; we’re excited to see that your experience at our hotel inspired you to write your first review! It was our pleasure to have you and your family stay with us and we hope to see you again.
Take care,
Katie Zupsic, General Manager
More
I was very impressed with the staff at the Butler Fairfield. Let me start out by saying that I stay in hotels about 300 days a year, so I only write reviews if I have outstanding service or horrible service. In this case, the hotel staff went above and beyond to make my stay great. The staff was so friendly...
More
Dear alison h,
We’re so excited your stay with us inspired you to write your first review on TripAdvisor! We really appreciate that a “road warrior” such as yourself took the time to share your experience, thanks so much for the kind comments, it was truly our pleasure!
Best,
Katie Zupsic, General Manager
More
The hotel was clean, roomy and the staff was exceptional. Tanner in particular at the front desk went out of his way to print out maps for us and makes calls to the next hotel we were staying at...and constantly wanted to make sure we were taken care of. Our daughter's luggage didn't arrive at the airport; staff at the...
More
Dear Briggsie99,
It was our pleasure to have you and your family stay with us, thanks very much for your kind review. Thanks especially for recognizing Tanner, it made his day! We hope to see you again the next time you find yourselves in the Butler area.
Yours truly,
Katie Zupsic, General Manager
More
We stayed on the second floor and when we were shown the room the hallway had a strong odor of mildew or something. The room didn't smell so we took the room and when we came back later it didn't smell so I don't know what that was. The room was neat and clean. The staff were friendly and helpful....
More
Thank you Jro1103 for your review; we love hearing from our guests and appreciate your comments and feedback. I will have our room care manager look into the issue regarding the TV quality you experienced. Again, thank you for your review.
Best regards,
Katie Zupsic, General Manager
More
This is a brand new hotel. The rooms are comfortable and clean.
Without a doubt, the best thing about this hotel is the staff. They are friendly and accomodating. When they found out that I was traveling for a funeral, they went out of their way to take care of me.
More
Mowens1234,
Thank you for taking the time to share your thoughts with us. We understand the extra level of stress when traveling for a funeral. I am grateful that my staff was caring and helpful during this difficult time. Thanks again for your kind words.
Sincerely,
Katie Zupsic, General Manager
More
This was the second time at this hotel for us, as we have friends in the area. Check-in was a breeze both times, staff very friendly and helpful. I don't remember the bed the first stay, but this time my husband and I both had a terrible nights sleep. We couldn't get the room to a cooler temperature and it...
More
Room was clean bed was comfortable and not to expensive.
More
If you own or manage Fairfield Inn & Suites by Marriott Butler, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
21 Reviews
42 Reviews
31 Reviews
