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The Grand Hotel in Salem

201 Liberty St SE Adjacent to the Salem Convention Center, Salem, OR 97301-3509
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Traveller (134)
Room & Suite (62)
Dining (49)

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About

#3 of 23 hotels in Salem
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Oversized, Well-Appointed, and newly renovated hotel accommodations in Salem, Oregon. The Grand Hotel in Salem, Oregon features 193 luxurious and comfortable rooms and premier suites. Headquarters hotel for the Salem Convention Center, we are a 100% non-smoking facility. Our room settings are arranged perfectly for business and leisure travelers, conference attendees, small or large families and groups. These are definitely the most elegant, spacious rooms in Salem, Oregon!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Kids stay free
Airport transportation
Electric vehicle charging station
Car park
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish, Japanese

Location

201 Liberty St SE Adjacent to the Salem Convention Center, Salem, OR 97301-3509
The Grand Hotel in Salem
729Reviews9Q+A100Room tips

Reviews
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Shu K wrote a review Nov 2023
San Jose, California393 contributions209 helpful votes
…. But not anymore. It’s old, the elevators creak, the furniture ancient and stained… it seriously needs updating. The lobby on the other hand is very nice, and their staff are very friendly and helpful. It’s a great location when visiting Willamet University, and it’s conveniently located downtown. The restaurant there, Bentley’s, was good and worth a visit. As for their breakfast, it was basic but it served us fine.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 27 Nov 2023
Shu K, Thank you first of all for choosing our hotel for your stay in Salem. It is obvious that you are an experienced traveler based on your contributions and helpful votes. We value your comments and the relationships we've built with thousands of Willamette parents over our years of operation in Downtown Salem. Are we new? No, along with the Salem Convention Center, we are preparing to recognize 19 years of extremely successful service to the visitors to Salem. The saying is that "perception is reality", I am sorry that your initial perception was not pleasant. I would only add that since normal travel resume from the impacts of COVID about 18 months ago, we've invested over one million dollars on dozens of significant projects to enhance our guest experience, some extremely obvious, many more underlying but equally critical to ensuring we are remaining cutting edge. We still have many items to address, and we will. Our company's, based in hospitality has been in operation since the late 60's, foundation as always been to deliver outstanding service, quality, cleanliness and safety with integrity. I can very confidently say that you will not find a more friendly accommodating staff or hotel based on exceeding value for the prices being charged. Scott Snyder GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barbara B wrote a review Sept 2023
Williamsburg, Virginia93 contributions84 helpful votes
Very nice hotel in downtown Salem. Beautifully updated with super comfortable beds and soft pillows. The rooms are large and clean, with refrigerator and microwave and coffee maker. Staff were very friendly and willing to help with dinner suggestions. Will stay again when we return to Salem.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Take advantage of the staff’ local knowledge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 14 Sept 2023
Dear658BarbaraB658, So appreciate your comments and really love that you visited from Williamsburg! I had an opportunity to chaperone with my daughters middle school field trip and had such an awesome experience. You have so much of this country's history in your backyard. We do hope that you will have an opportunity to return and will see more of our region's offerings. Scott Snyder GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cynthia M wrote a review Aug 2023
1 contribution
A wonderful, quiet hotel with it's own lower level parking, clean pool area, delicious breakfast, gorgous lobby, and accommodating staff. We would totally stay again! Also close to Enchanted Forrest, our favorite!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: They do add 100 dollars in case you get anything from the store, but it is credited back if you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 28 Aug 2023
Really appreciate the kind words! Also a big shout out to Enchanted Forest, both my daughter has worked there for about 5 years and loves the family that runs it, great people to work for. Take care, Scott Snyder
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott S wrote a review July 2023
Arlington, Washington2 contributions
Our first time at The Grand. Russell got us checked in early, so we could get our luggage up to our room and freshen up and still get to our family reunion on time. The spa and pool were wonderful and the breakfast was better than most restaurants. Off street parking, great breakfast and exceptional service. For me, The Grand is the only place to stay in Salem. Thank you Russell, you made us feel like the most important guests in the hotel.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 21 July 2023
Dear Scotts, We are so happy you discovered us! We appreciate the kind words and praise for your experience. I hope on future visits you will be able to enjoy a meal at Bentley's, the feedback from guests has been extremely positive as well. Thank you,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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OhioJeffg wrote a review June 2023
Cincinnati, Ohio17 contributions6 helpful votes
You might not have a lot of occasions to visit Downtown Salem but if you are at a meeting at the convention center, this hotel is directly connected and offers free underground parking, The hotel is old, and is designed as you would expect from an older building, however, they are in the process of remodeling at some level as half my hallway was closed for renovations. The rooms are a bit tired. The front desk staff is Four Seasons quality. They know your name from the time you check in and bend over backwards. I can’t say enough nice things about the staff. The restaurant was closed when I was there but there are plenty of really nice places to eat close by, but some are down alleys, just FYI. Good water pressure, good hot water, clean rooms, no real bedside outlets you can use.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 19 June 2023
Dear OhioJeffg, Thank you for the high marks and kind words! I am very proud of the team that we have brought in. Many are new over the last year and a half with COVID impacts diminished greatly. The tenured team members have mentored them well. Bentley's has just reopened in the last 2 weeks, Tuesday through Saturday for dinner only to start, the goal is to be open 7 days for lunch and dinner as staff become comfortable and we add more quality members. We are very glad you found us! Scott Snyder GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bob M wrote a review May 2023
Brookings, Oregon86 contributions36 helpful votes
Beautiful hotel, Very clean, comfortable and outstanding customer service. Mika at the front desk was awesome. If you are ever in Salem Oregon and need a place to stay, this would be it. Beautiful hotel, great amenities, excellent breakfast, fantastic service.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 22 May 2023
Dear ChefMinter, Thank you for the wonderful praise. Couldn't agree more with the assessment of Mika's level of service, she is an outstanding example of what our team brings to our guests each and every day! Enjoy your summer, Scott Snyder
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan M wrote a review Mar 2023
1 contribution
We were so disappointed in this hotel. Our room was just - a room. Nothing special or fancy about it at all. One would think with the price we paid that it would have been more than just "a room". Getting off the elevator we were greeted with a beautiful marble and iron table and right next to it was a tall garbage can. Really? The hallway was dark and very eerie feeling. Our room was very clean so 5 stars for that; however the wallpaper in the bathroom was coming off the wall. The door was filthy and it looked like someone had tried to force the door open because there was missing wood by the handle. The restaurant was not open for business. I wasn't aware of that until after it was too late to cancel our reservation. Definitely would not stay here again or recommend to others.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 15 Mar 2023
Dear P7013DGsusanm, Thank you for taking the time to review your visit. We just celebrated our 18 year anniversary, we have updated, upgraded and changed in that time to be the best that we can possibly be. I am sorry for the perception you experienced. We strive for a much higher level of satisfaction. In addition to the efforts to clean the rooms and offer high quality in room amenities, we regularly conduct preventative maintenance to remedy blemishes and repair/replace items that are not up to snuff. Based on the date of your review submission, I believe you chose a room that accessible accommodations. These room styles are set to be functional for a person in a wheelchair, that means the bathroom takes up more space, we don't have room for the loveseat with the 2 queen beds so it only has a recliner for seating. It is a "function" over form situation. I hope you were able to experience the delicious chef prepared breakfast as well as the pool or fitness room. Bentley's Grill will be reopening in April, it has been 3 years since the pandemic forced the closure. We are ecstatic! We are proud of the quality our team works diligently to provide. I'd welcome the opportunity to speak with you to help you make a better impression of the hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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interviewtraveler wrote a review Nov 2022
Washington679 contributions315 helpful votes
The location is fantastic. It's attached to the convention center, right in downtown. Short walk to Riverfront Park, Minto Brown Island. Lots of nearby shops, restaurants, etc. The front desk staff is great. I never had to wait in line to talk to someone. The lobby is spacious. The hotel room is a bit dark but there are lots of lamps if needed. We had a suite, which was arranged nicely so the living space and sleeping space were reasonably separated. There is an indoor pool and gym. The breakfast buffet has lots of cold and hot items. One day there was a waffle maker, and another there was a pancake printing machine! The pancakes were especially fun, but I reviewed my previous review of the hotel in 2015, and they had it back then too. Great stay!
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Date of stay: November 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 7 Dec 2022
Dear Interviewtraveler, Great to have you back and other than Bentley's not being quite ready to open, glad the experience was consistent! We appreciate the comments and will endeavor to continue our goal of exceeding guest expectations. Cheers, Scott Snyder GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Visit DrunkPhotography.com wrote a review Sept 2022
New York City, New York2257 contributions269 helpful votes
+1
This place is conveniently located very close to shopping and many places to eat, so clearly this is the place you need to stay if in town. You're just a quick walk from the park too and you can quickly take a 20-30 minute ride to natural greatness like walks in the state parks. Rooms are priced decently, the facility is well maintained, and the customer service is amazing! The restaurant is not open right now, but again, you can go into town to get great food. I will say that the hotel is a quaint hotel, so that normally means you're going to hear neighbors in the next room, hallway and upstairs. I heard the neighbors upstairs making a lot of noise, so if you're a light sleeper, that's going to be an issue. Some of my party didn't like the closet that had the AC locked in it, because it can make whitenoise that they didn't like. I helped me sleep, actually. There are no safes in the room, so you should know you should bring a lock to lock valuables up in your luggage.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 26 Sept 2022
Dear drunkphotography, Thank you for the very kind comments and feedback. I'm sure there must be a story behind your username... If your travels bring you back to Salem, we will relish the opportunity to host you again. Scott Snyder GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gobendgo wrote a review Sept 2022
Bend, Oregon2 contributions
We were greeted by kind and helpful folks, the room and hotel are lovely and clean! The entrance is inviting, grand, and offers sociable opportunities. Bridgette and Alan were generous with their time, assistance, and very kind. Great places to eat nearby!
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Scott Snyder, General Manager at The Grand Hotel in Salem
Responded 12 Sept 2022
Gobendgo, Thank you for the kind words, appreciate the "shout out" for Bridget and Alan! They will love it! So competitive... Scott Snyder GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$279 - AU$349 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
phoenix grand salem, hotel phoenix grand
LOCATION
United StatesOregonSalem
NUMBER OF ROOMS
193
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE GRAND HOTEL IN SALEM (AU$279): 2024 Prices & Reviews (OR) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Grand Hotel in Salem
Which popular attractions are close to The Grand Hotel in Salem?
Nearby attractions include Salem's Riverfront Carousel (0.4 km), Elsinore Theatre (0.2 km), and Exitus Escape Rooms (0.2 km).
What are some of the property amenities at The Grand Hotel in Salem?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at The Grand Hotel in Salem?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Grand Hotel in Salem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Hotel in Salem?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to The Grand Hotel in Salem?
Conveniently located restaurants include The Cozy Taberna, Wild Pear, and Bentley's.
Are there opportunities to exercise at The Grand Hotel in Salem?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Grand Hotel in Salem have airport transportation?
Yes, The Grand Hotel in Salem offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Grand Hotel in Salem located near the city centre?
Yes, it is 0.5 km away from the centre of Salem.
Are any cleaning services offered at The Grand Hotel in Salem?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Hotel in Salem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.