I have nothing but praise for the hotel and its staff. However, the Northwest Grill, like my stay before, brings it down a star. John Q would sack the entire restaurant staff if he'd been treated the way I was. Indifferent service and greasy, uninspired food. You're out of luck if you have no wheels because the nearest decent restaurant...
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Reviewed 15 October 2009
Thank you for your recent review of the Holiday Inn Portland Airport. We are very pleased to receive the feedback that you enjoyed the hotel and the recently renovated guest rooms. The feedback on the restaurant is critical as well. We greatly value the experiences of our guests in all areas of the hotel and will take quick action on...
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You'll love this place. If you smoke, you are SOL.
Tiny rooms - I had a great suite with Country Inn & Suites for less. That was in Chicago. This was to be a smoking room , booked via Travelociy, and the whole hotel is non smoking. Went out to car - new Altima - and the security guard and...
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Teens in next room were partying including smoking pot until about midnight. Staff came up and warned them, but it took three staff visits before they quieted down. In the morning I mentioned this to the manager and he said he was sorry to hear that. I suggested that a discount might be appropriate and he gave me $11 off...
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Thank you staying with us at the Holiday Inn Portland Airport. I appreicate you taking the time to complete a review on your stay. I apologize that my team and/or the Manager on Duty at the time did not completely rectify the issues during your stay. No doubt, the offer of breakfast does not seem like a suitable solution to...
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I needed a hotel close to the airport for a 7AM flight and I could not be happier with my choice!!
As a platinum status member I was upgraded to a suite room and given club access. They were having a managers reception that was one of the best I have attended!! The condition of the hotel was very clean...
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Thank you for the review of your recent stay at the Holiday Inn Portland Airport. We appreciate your patronage and your kind acknowledgment of our efforts to be the best! Our goal is to always provide an unsurpassed degree of personalized service and attention for our guests and it is always nice to hear when we succeed in that endeavor....
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Since we live 2+ hours away from Portland, OR, we always use this hotel when flying out of Portland International Airport. They offer an extended parking package with transportation to and from the airport. It is quite reasonable and much less expensive than parking at the airport, particularly if you are going on an extended trip. The service is great...
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Thank you for your TripAdvisor review! I am pleased to hear that you enjoy our hotel when flying out of Portland! It is true that we have one of the most affordable parking packages at the airport. Some packages even allow you to leave your car for up to 30 days with just one night's stay in the hotel. Additionally,...
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After checking in and being giving a small restaurant credit just for being a Priority club member, I went to my very nice room. It was clean and up to date. The bed was very comfortable. I had dinner in the restaurant. It was o.k. When I had to get up at 3:30 a.m. the next morning to catch a...
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Thank you for staying with us at the Holiday Inn Portland Airport and for being a loyal Priority Club Member. We appreicate your kind comments about our hotel and our service! It is always our mission to provide an unsurpassed degree of personalized service and attention for each of our guests.
We look forward to welcoming you back to our...
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We stayed here for one night before a morning flight. Thanks to platinum status we received a suite on the 7th floor and access to the club room on the 8th. The staff at check-in (and check-out) were friendly. The bedding, carpet and decorations seemed a bit tired, but it was nice to have the extra space. Oddly, the pool...
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Thank you for the recent TripAdvisor posting. We appreciate your feedback.
Our guest rooms have recently been renovated and upgraded. The public spaces, including the pool and hot tub areas, are slated for upgrades this Spring.
I am sorry that your husband did not like his chardonnay when you visited our lounge. We have recently upgraded our wine list and...
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We arrived at the hotel, and the check in desk were very friendly. My husband has platinum status, so we recieved free breakfast, drinks and money off at dinner. They also have a room on the 8th floor with free juice, water ect 24/7.
The rooms are very spacious, clean and updated. The lobby is beautiful. They do have a...
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Thank you for staying with us at the Holiday Inn Portland Airport and for your review of our property. We sincerely appreciate you being a loyal Priority Club member and utilizing IHG hotels when you travel! As you indicated, there are many great benefits/amentieis offered with the Priority Club Program and they only get better as one reaches your preferred...
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An older to remodeled Holiday Inn. rooms are fine. In hotel dining options are poor and expensive. No options within walking disance but the shutlle will take you to a near by shopping/dining area. Pool and hot tujb are dated. Fitness are has good areobic equipment small selection of free weights.
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Thank you for the recent TripAdvisor posting. We appreciate your feedback.
You are correct that this Holiday Inn is an older property, complete with that charm. The guest rooms have recently been renovated and upgraded. The public spaces, including the pool and hot tub areas, are scheduled to begin renovation in April of this year.
As for in house dining...
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Stayed for one night before a flight out in the morning. Staff was friendly but unspectacular. The hotel has been recently renovated and the many aspects are very appealing such as new carpet, TVs, free wi-fi, granite countertops in bathroom. That being said, there was a uncomfortable odor in the hallways and the room when we first walked in. The...
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Thank you for staying with us and for your review. I appreciate your positive feedback regarding our renovation and definitely understand some of the areas that were more disappointing during your stay.
Our hotel is still undergoing renovations and these areas are being addressed. I apologize for the debris mentioned in the elevators and the smell of glue from the...
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