If you are a stair challenged be forewarned that there is no elevator and the first floor is double heights, so the second floor is like climbing to the third. To be fair, although we were booked into the second floor, the desk found us a room on the ground floor. That was great, but the ants that infested the...
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Thank you for taking the time to complete a review on our property from your recent stay. Please accept our deepest apologies for the issues you encountered during your stay. We strive for 100% guest satisfaction and I am sorry we fell below those expectations with your recent stay.
We take precautionary measures monthly with professional pest control to assure...
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sue and I and our dog,pepper, have stayed at this motel for 8 years and have always found the service excellent and our room comfortable and quiet. we are always greeted in a very friendly manner and pepper is made to feel right at home. we are usually here 3 times a year to see sue's mother who is at...
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Thank you for taking the time to complete an online review of our hotel. Here at the University Inn and Suites we strive for 100% guest satisfaction. I happy that the level of service you continue to recieve is to your satisfaction.
Many of us here have known you, your wife and Pepper for many years. It is always good...
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The University Inn in Forest Grove is nothing fancy...your basic Best Western...but the rooms are large and clean, the bed was great, there is free WiFi and an OK free breakfast. It's quite a deal for $89. We were visiting Pacific University, and I would stay there again without a doubt.
Thank you for taking the time to complete a review of our property. Our guest comments and suggestions are very important to the continued success and training of hotel employees. We appreciate your feedback and hope to see you again in the future.
Sincerely,
Stacey Richey, GM
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The queen suite room is absolutely beautiful, however, when we entered the room, we immediately heard the sound of the toilet running & flushing. After several flushes, we tried to call down to the front desk to alert them to the problem - the phone continuously rang busy. After 15 minutes (and several tries to call) I went downstairs. I...
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Thank you for taking the time to complete a review of our hotel. I truly apologize for the inconvenice you expreienced during your stay and that the situation wasn't handled to your satisfaction. We make every attempt possible to make a situation right, and in this case it appears we did not do that. Again, I truly apologize and hope...
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We've been here twice while visiting Pacific University. Property is close to town, staff pleasant, room clean and comfortable. Enjoyed the pool and hot tub both times, decent food for breakfast. Quiet, too!
Dear Berkshireborn,
Thank you for taking the time to complete a review of our property. We are pleased that you enjoy staying here and that you are a repeat guest. We value all feedback from our guests, and appreciate you being candid in your review.
Hopefully we will see you again during future trips through Forest Grove.
Sincerely,
Stacey Richey...
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We visited a professor friend of ours in Forest Grove Oregon and didn't want to drive all the way back in to Portland so we stayed the night. The Best Western looked nice and we were wonderfully surprised to find that it was wonderful. The staff was very cheery and our room we really clean with updated stuff. We had...
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Dear Elizabeth,
Thank you for taking the time to complete an online review of our hotel. I am glad we were able to accomodate your last minute stay. We are happy you enjoyed your stay with u s and hope that in the future we will be able to accomodate your stay.
Sincerely,
Stacey Richey
General Manager
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Last Saturday I was hoping to stay at Best Western, but unfortunately they were booked. The front desk lady, Lauren, was so helpful in finding me a hotel near by to stay at. She looked up hotels that had all of the accommodations I was looking for, and even had them put a room on hold for me. Now that's...
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Thank you for taking the time to write a review on our property. I am sorry we weren't able to accomodate you for your stay. I am happy that Lauren however was able to help you find a place that was suitable for your stay. We hope to see you again in the future.
Sincerely,
Stacey Richey
General Manager
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I had a bad experience at Americas Value Inn across the street. The sweet gal behind the desk at Best Western was so helpful! I can not say enough after going through what I had experienced at AVI what a God send she was too me. The motel was beautiful unfortunately I wanted to stay at the palace, but had...
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Dear walksoftly61,
From all the staff at Best Western University Inn & Suites we appreciate you taking the time to review our hotel.
I am sorry that you had a bad experience at one of our hotels in town. I am very pleased that Tasha greated you with her friendly smile and was able to help you even if you...
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We have stayed at this location many times as our daughter is attending Pacific University. This was a most disappointing stay compared to every other visit.
It seems the coffee brand for the lobby has been changed; too bad. Not up to par. Our room lacked the comfortable chair that is in most rooms and there was no suitcase table...
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On behalf of myself and my staff I truly apologize for your experience during your last stay. We strive to make everyone's stay enjoyable and comfortable. I will address with my staff your concerns and comments and we will get those addressed and taken care of immediately.
Thank you for your candid response, we value honest and truthful feedback so...
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I recently stayed here for a night while on business in the area. The room was large and clean, well appointed. I managed time in the pool which was not cold (I hate pools that are too cold) and hot tub which was great for relaxing after a long drive. The breakfast was plentiful. Overall a great night. The bed...
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On behalf of myself and my staff we appreciate you taking the time to complete an online review of our property. I am glad that you enjoyed your stay with us, and hope to see you again in the future.
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