We stayed here for a conference in April that was held at the same location. Between our conference and the other events we had that weekend, we sold out this hotel and several of the others in the area. The hotel was undergoing extensive remodelling. I understand they have to do business somehow at the same time but like other...
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stayed 5-18-12, floor we stay on was just remodeled. toxic odors, filthy elevator and stairways. plugged drain, new furnishings(good), old bedding, wifi that didn't work, ice available only in an adjacent building. bathroom refurbished bt new shower curtain to hide dated shower tile,grundy faucett shower head that did not operate properly and general manager who did not respond to written...
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Thank you for your recent stay at Valley River Inn, and for your comments regarding your experience. I am sorry to see that you did not have an enjoyable experience. The good news is that the remodel is almost complete.
I have shared your feedback so that the concerns you have are addressed. Again, thank you for your feedback, we...
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My husband and I stayed here this past weekend. Upon our arrival Megan and Robert greeted us with smiles and local restaurant dinner information!! After all our travels we actually slept in and did not get to the concierge suite until after 9am. Timothy told us we were a little late but if we did not mind him doing clean...
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Reviewed 8 February 2012
Thank you for staying at Valley River Inn while you were in Eugene, I was very happy to see you had such an enjoyable experience. We are very proud of the team and the outstanding job that they do!
I have shared your review and comments with them, and it made their day.
We appreciate you taking the time to...
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Recently visited this hotel and was pleasantly surprised with the changes they are making. The remodeled rooms are gorgeous and the river views continue to impress. I will most certainly be back for a visit some time soon!
Thank you so much for your feedback about Valley River Inn. The changes have been exciting to watch, and since you have been here, so much more has happened! We are now about 95% complete with the remodel. Stop by for Tuesday Tours from 4pm to 7pm and have some snacks and wine while you see the changes.
Again, thank...
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My husband and I recently stayed here over a weekend for a work event that dominated most of the hotel. Many of us who came together had plenty of complaints. First of all, the room was dirty and looked like it needed a serious remodel. Apparently it's in the process of one; just not in the area where we stayed....
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Thank you for your recent stay at Valley River Inn, and for providing feedback regarding your experience.
I am sorry to to see that you did have an enjoyable stay with us. We are currently in the middle of a complete renovation of the entire property, this will be completed by June 2012. However, that does not excuse a room...
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I stay here only because my employer has a contract here. I am a guest several times a month and have on several occations gotten to my room only to find it uncleand, and one time occupied by a very surprised guest. This time when I questioned the staff as to how hard it really was to know if a...
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Thank you for providing feedback on your recent stay at Valley River Inn. We appreciate that you took the time to let us know about your experiences.
First, I apologize for the room/reservation mix, I would like to investigate further, but would need more information.
Good news is that we are in the middle of a complete property renovation that...
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My husband and I flew in just for one night and were so pleasantly surprised to find this charming Inn on the river with friendly, helpful staff. Our room was immaculate and comfortable, and very reasonably priced. We were further delighted to visit the restaurant and have a fantastic dinner on the river with Oregon wine, and specialty cocktails before....
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The floor was dirty, garbage left in room from previous people. Charged for an additional night stay for no reason and refuse to refund it. HATE this place! It's dark and sad and has a tiny old tv that's blurry. No fridge or microwave and the view of the parking lot was awful.
Thank you for your feedback regarding your recent stay. I am very sorry to hear that your room was not serviced to the standard that we hold ourselves too. I have shared your comments with the appropriate department so that additional training may be provided. I have not been able to locate an additional charge, and would need more information...
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My family and I needed to attend a wedding in Eugene. We got 2 rooms on priceline for 45 each. They are in the middle of renovations, but it did not affect our stay at all except for a little bit of dust in some hallways. Check-in was fast. The room itself was a bit outdated, but clean. We ate...
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Thank you for your recent stay at Valley River Inn in Eugene. We appreciate you taking the time to share your experience, we rely on feedback, not only to make improvements, but to share the sucess's with the team.
Yours is a great story to share! I am so happy you enjoyed your stay and we were able to be...
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My wife and I were looking for a date night away and usually head to the coast (we live in Eugene). We didn't want the drive this time and started looking for local deals. Valley River Inn's Date Night Package with its dinner coupon, free movie, and breakfast coupon was more than we anticipated. Coupled with the river view, it...
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We are so happy you enjoyed your recent stay at Valley River Inn. The Date Night Package is a fantastic deal and it is our most popular package that we have.
Thank you for taking time to share your experience, we truly appreciate it. If you are interested in seeing how the renovations are progressing, we have Tuesday Tours, every...
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