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University Inn & Suites Hotel, Eugene

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University Inn & Suites

2.0 of 5
1857 Franklin Blvd., Eugene, OR 97403 (Formerly Franklin Inn & Suites)
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$59 (USD)
University Inn & Suites
15 traveller photos
Ranked #23 of 32 hotels in Eugene
3.0 of 5 stars 81 Reviews
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81 reviews from our community

    Trip type
Traveller rating
    15
    30
    9
    8
    19
Date Rating
Seattle
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nothing actually crawling here except maybe my skin”
2 of 5 stars Reviewed 30 April 2013

The place was inexpensive and the staff was nice enough however, the room left a lot to be desired.There weren't other rooms available as we were there for the Eugene Marathon and it was booked, so we were stuck. First, it smelled like smoke (all no smoking rooms) and there was a shower cap over the smoke detector (guess the... More

Was this review helpful? Yes
See 2 more reviews by PickyInSeattle for Eugene
eugeneuniversityinn, General Manager at University Inn & Suites, responded to this review
13 May 2013

We appreciate you taking the time to write us a review. We are happy to hear that you were pleased with our front desk employees. We will make sure they get recognized for their great professionalism. We apologize that you did not find the room inadequate. We, here at University Inn and Suites, work really hard to ensure a great... More

Redding, California
2 reviews
“Great Value”
5 of 5 stars Reviewed 28 April 2013

Everything was satisfactory for the rate charged. The room itself, very nice. Clean , bed is comfortable. The front desk staff is amazing. Very nice and personable. Can not beat the price of this place. If you're trying to get a great room for a good price or are travelling on a budget, then this place is for you. The... More

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eugeneuniversityinn, Manager at University Inn & Suites, responded to this review
2 May 2013

We, here at University Inn and Suites, appreciate you take time to stop by trip advisor to write us a review. We are so glad to hear your stay with us was a wonderful experience. We are always looking to better ways in assisting our guests. Our front desk attendants take pride in their work and customer relations and we... More

Seattle, WA
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Go DUCKS!!!”
4 of 5 stars Reviewed 6 April 2013

The customer service is what makes this place stand out. Our front desk person (sorry, I didn't get his name) was outstanding. As for the accomodations, the location was excellent, if I had been in town for a Ducks game (note to self for future reference). The room was clean and comfortable, but nothing spectacular, no bells and whistles, but... More

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eugeneuniversityinn, Front Office Manager at University Inn & Suites, responded to this review
11 April 2013

Thank you for writing your review. Our sole purpose here at University Inn and Suites is to make our guests feel at home and well appreciated. We are continually looking to advance in our service and improving the decor of our rooms. We are glad that our font desk clerk, Ryan, was able to help you during your stay. We... More

California
1 review
1 helpful vote 1 helpful vote
“897 miles”
4 of 5 stars Reviewed 8 January 2013

I just booked my stay there with my daughter. I hope that when I get there, it is what I need after driving straight through from CA. I will rewrite this review after our stay. I must say the price is right the area is perfect for being close to UNIV... I also asked my other daughter about the area,since... More

Was this review helpful? Yes 1
eugeneuniversityinn, Director of Sales at University Inn & Suites, responded to this review
5 February 2013

We are confident that your stay at the University Inn & Suites will be exceptional. If there is anything we can do, to make your stay more exceptional, please bring this to our attention. We wish you safe travel to our beautiful city; and a comfortable, relaxing visit to the University Inn & Suites. DPR More

Lancaster, CA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Excellent For The Rate”
5 of 5 stars Reviewed 24 December 2012

We stayed here the evening of Dec. 22 (Saturday) and found everything satisfactory for the rate charged. It was clean and roomy with a comfortable bed. However there was one thing that really stood out for us and that was the customer service provided by your front desk in the person of Brittney. She was outstanding! I won't elaborate on... More

Was this review helpful? Yes 2
eugeneuniversityinn, Director of Sales at University Inn & Suites, responded to this review
5 February 2013

Thank you for writing your review. We are very pleased that you enjoyed your stay. The "Guest Experience" is our primary focus, and a positive experience should begin and end with exceptional staff. We are very lucky that Brittney provided this exceptional service for you. And we are very lucky to have Brittney as a leader on our team. Thank... More

Eugene
1 review
“Poor customer service”
2 of 5 stars Reviewed 18 December 2012

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eugeneuniversityinn, Director of Sales at University Inn & Suites, responded to this review
5 February 2013

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1 helpful vote 1 helpful vote
“Clean, quiet and very close to U of O.”
3 of 5 stars Reviewed 21 October 2012

The room was clean very quiet and close to U of O. Was also the lowest price on Franklin Blvd. Check out the Managers Special on their website. A very short walk to Mathew Knight Center. The location is within a short walk to places to eat and get good coffee in the morning at Dutch Brothers.

Was this review helpful? Yes 1
eugeneuniversityinn, Front Office Manager at University Inn & Suites, responded to this review
24 October 2012

University Inn & Suites would like to thank you for reviewing our hotel. Our prime location places us just blocks from the University of Oregon and, as you have mentioned, across from the Matthew Knight Arena. With our property being right next to downtown and within walking distance to many restaurants and shops, we are delighted to hear that this... More

Medford, Oregon
1 review
1 helpful vote 1 helpful vote
“Home away from home”
5 of 5 stars Reviewed 18 October 2012

Even though this is a basic motel, the rooms are really cozy. The little couch and coffee table make a big difference. The colors are fresh, everything works. It is well kept up. I am staying here three nights a week for the whole school year, and it is very comfortable. I have everything I need and pay less than... More

Was this review helpful? Yes 1
eugeneuniversityinn, Director of Sales at University Inn & Suites, responded to this review
19 October 2012

We are very happy that you've chosen our property as your host hotel while your're attending classes. Our goal is to make every room as comfortable as possible. As you stated, our location is ideally located to just about everything a person would need for long terrm stays. Thank you for listing those things for our future guests. DPR More

Sacramento, California
1 review
“Better than we expected”
4 of 5 stars Reviewed 15 October 2012

I am giving this a high rating based on how inexpensive it was, and what we received considering a value priced hotel. The rooms and grounds are clean and well kept. The college age girls working the counter are efficient and friendly. Yes, in and outside things are outdated, but I personally loved having a small refrig & microwave. The... More

Was this review helpful? Yes
eugeneuniversityinn, Director of Sales at University Inn & Suites, responded to this review
19 October 2012

Thank you very much for taking time to write this review. It is true that we are within walking distance of just about everything a person could want to visit. But our guests and their safety is our number one concern. Parties are fun. But we at the University Inn & Suites don't believe that our hotel is a great... More

Houston, Texas
1 review
“Duck town hotel with good clean rooms”
5 of 5 stars Reviewed 24 September 2012

I brought my son to University of Oregon. I maid reservation at University Inn with nice girl on the phone. she was very helpful and told me everything I needed to know. when I checked in to hotel it looks old from outside but when I went to room it was clean and very modern inside. Front desk staff was... More

Was this review helpful? Yes
eugeneuniversityinn, Director of Sales at University Inn & Suites, responded to this review
26 September 2012

we are very pleased that you chose to stay at the University Inn & Suites. The Univerity of Oregon's students as well as their students families, are an integral and vital part of our community. The University Inn 7 Suites takes great pride in providing all of our guests with an excellence of service that far outsines our competition. We... More

 
 
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Additional Information about University Inn & Suites

Also Known As:
University Hotel Eugene
Address: 1857 Franklin Blvd., Eugene, OR 97403 (Formerly Franklin Inn & Suites)
Phone Number:
Region: United States > Oregon > Eugene
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #23 of 32 hotels in Eugene
Price range (per night): $60 - $111
Hotel Class:2 star (2*)
Reservation Options:
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University Inn & Suites
1857 Franklin Blvd.
Eugene, OR 97403
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