I had an enjoyable stay at this hotel. It's a little bit off of the main road, but still very convenient to 71st street and highway 169.
The staff members were wonderful and very courteous.
There was a HOT breakfast included, and was far better than average.
The bed was comfortable and the room was very clean.
My only complaint...
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Would not stay here or recommend to family. The rooms are all out of order and falling apart. Carpet completely drenched. Very dirty and unkept. Bad housekeeping. Dorky manager.
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Thank you for taking the time to complete a review of the SpringHill Suites Tulsa. I see that you reviewed us recently (Nov '11) but your stay was from December 2010. Please feel free to contact me directly at the property and I would be more than happy to work at resolving any issues you may have had a year...
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This hotel was very well kept. Our room was clean and spacious with separate areas for the bed and work area with desk. The bathroom sink was separate from the tub and toilet which gave more room for getting ready in the morning. There was a small refrigerator and sink in the kitchen area. The bed was comfortable and we...
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Thank you for taking the time to complete a review. We appreciate the positive feedback. I'm glad you enjoyed your stay. We are about a week away from completeing a major renovation. Please come back soon and see the new look!
At Your Service,
SpringHill Suites Tulsa
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This hotel was just perfect for our weekend stay for a wedding in Tulsa. We were very comfortable. Our family had several rooms on the same floor which worked out well. The kids enjoyed time in the pool. The breakfast was very adequate with fruit, cereal, waffles, eggs, and sausage, as well as juices, yogurt, and milk. I wasn't in...
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Thank you for taking the time to write a review and thank you for the positive feedback. We are about a week away from completing a major renovation. Please come back soon and see the new look!
At Your Service,
SpringHill Suites Team
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I just stayed at this property. I bid on it on Priceline and got a great rate. We were just staying in Tulsa one night enroute to Arkansas. The hotel appeared well kept on the outside and check-in went smoothly. However, when we went up to our room, we discovered there is some type of structural problem with the property....
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Thank you for taking the time to review our hotel and thank you for your feedback. You will be glad to know that shortly after your stay we were able to rectify the problem in that room. Additionally, we are about a week out from completeing a major renovation throughout the entire hotel. Please come back and visit soon and...
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We recently stayed at this property while in Tulsa for a baseball tournament. It is conveniently located near lots of restaurants, a grocery store and Target. The staff is very nice and accommodating. For example, they went out of their way to extend a late checkout to our whole team so that the boys would have a place to cool...
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Response from General Manager Craig Lovell
Thank you so much for taking the time to provide some feedback. Your comments about the staff are especially appreciated! We had a great weekend with your ball team and we hope you will return soon. I sincerely apologize for any issues you experienced in your room. I would love the opportunity to make...
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The SpringHill Suites Tulsa is located a few miles from the mall near popular chain restaurants and adjacent to a large movie theater. The hotel is a newer location. Pets are allowed after paying a $50 fee for 1-3 days. More money for a longer stay. Housekeeping staff was courteous. Continental breakfast was ok, with eggs and hot waffles available....
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Very disappointed in this hotel. Not at all worthy of the Marriott name. The rooms feature giant tube Zenith televisions in awkward locations. There is Scotch tape holding up a section of wallpaper in the bathroom. The location is great and the beds are comfortable, but I would never stay here again.
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Management Response From General Manager, Craig Lovell
Thank you for your review. Though we are the only SpringHill Suites in Tulsa, we have the advantage of an excellent location -- next door to Tulsa's Cinemark/Imax Theatre, around the corner fromt he UMAC, 1/2 a mile from Woodland Hills Mall and within walking distance to many quality restaurants -- our hotel...
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The people at the front desk were all very helpful and friendly. We did have a problem with a bunch of VERY noisy people on our floor and finally called down to the desk at 11:30 p.m. They were very quiet almost immediately after our call (many others had complained as well).
Our room was not clean at check-in. We...
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Management Response from General Manager, Craig Lovell
We are genuinely sorry for the experience you had in our hotel. Your experience does not represent the standard we set and we were disappointed to hear of your experience. Obviously this experience is not the trait of a Marriott hotel and certainly not a typcial experience for one of our guests. We...
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Currently staying in this hotel. Its the 7th night here and the ice bucket has yet to be emptied and the tissues have yet to be stocked. Had to ask that my room be vacuumed, otherwise, dodge the floor. Washing machine and dryer out of order since I arrived. Interior is spacious, but old. Front desk staff is terrific, but...
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Management Response from General Manager, Craig Lovell
Thank you for your review. We are sincerely sorry for the inconvenience you experienced with the washer and dryer. As you know we were able to have the washer replaced shortly after. We were able to make contact with you and provide service recovery for those issues.
We appreciate that you have returned...
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