Heather was amazing - she was so patient as we changed our minds multiple times. This was truly an amazing level of service!

I enjoyed booking our stay with Jerry. He was efficient, knowlageable and friendly. Thank you!!

Traveling for business for a living I really appreciate quality customer service/hospitality. The staff are very courteous and helpful, ensuring a comfortable home away from home. From the Manager, Karla to Lucky and Heather(front desk) to the Housekeepers, I was more than happy with the level of service. The lobby, breakfast area and meeting rooms are very nice as well... More

Found Cockroaches in the bathroom when I woke up. I smashed one and gave it to the morning manager. His response was, " We have had guests complain about them but never actually had a guest catch one."

Everything about this hotel was horrible!!! The room was not cleaned properly. The washer and dryer didn't work. The AC wouldn't get cold. The printer in the business center was down. Too much chlorine in the pool; none in the whirlpool, which had a ring about it. Breakfast, YUCK!!! The microwave omelets, made of powdered eggs were TERRIBLE. Lastly, there... More

I've never been in a place where goal number 1 should be customer service and been mocked by the staff for asking "again" for fresh towels and complaining because we had to take the trash out our selves. The woman mocked me and then mocked my son when he asked her if it was ok to treat customers that way.... More

My husband and I were ending an 11 hour day of driving and were tired and sore. We stopped at 2 hotels on the north end of Guthrie and they would not accept our yellow lab. Third time WAS a charm! Even with the pet deposit, this was by far the best value we encountered on our trip. Our first-floor... More

I had heard nice things about this hotel. This was my first stay at this hotel. The front desk customer service was good. When I asked for another room I was put in another room on a different floor immediatly. The first room had not been thoroughly inspected for a previous guests things. It was late so I stayed in... More

We stayed here as part of a road trip to Louisville, and had chosen the town of Guthrie just because it seemed like a good stopping point for the evening. This hotel could not have been more pleasant! It was actually our first Holiday inn Express that we had stayed at and now, thanks to our experience here, Holiday Inn... More