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Holiday Inn Cleveland -West

3.0 of 5
1100 Crocker Road, Westlake, OH 44145
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Holiday Inn Cleveland -West
Ranked #6 of 8 hotels in Westlake
3.0 of 5 stars 93 Reviews
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93 reviews from our community

    Trip type
Traveller rating
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    17
Date Rating
Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 May 2012

Lobby and restaurant were a little outdated but very clean. Room was updated and exceptionally clean. Pool was very nice and water temp was perfect. Free Bfast buffet was very good. Definitely worth the price and would stay again.

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Napoleon, Ohio, United States
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 16 May 2012

We have stayed at the Holiday Inn at Westlake numerous times during the past year due to our many trips to Cleveland Clinic. The staff are all so very helpful, great place to eat and the rooms are very clean with an assortment of pillows to fit your preference. We even booked the hotel a couple of times for my... More

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See 2 more reviews by Sandra P for Westlake
Buffalo, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

Take your pick, any of adjectives would be spot on describing this hotel. Recently stayed here when I was in there area for work and I have to say I'm disappointed - especially for the price. Check in was quick and easy after that I started to notice the age of the building. Outdated carpets in the hallways, dim lighting,... More

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Travellers are raving about these Westlake hotels

Fairfield Inn & Suites Cleveland Avon
4 of 5 stars
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Findlay, Ohio
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 27 April 2012

I just stayed at this location for a work conference. The location is GREAT at the intersection of I-90 and Crocker Road. Great outdoor mall within a mile. Staff is friendly. The facility is outdated though. This is a very old Holiday Inn.

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Buffalo, New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 17 April 2012

We stayed at this Holiday Inn while in town for a dance competition and the staff couldn't have been nicer. Dianne I believe was the friendly lady at the front desk. She was very helpful when I had questions or concerns. The hotel was so accommodating to our large group. We were able to reserve a conference room for the... More

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Rocky River
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 April 2012
1
person found this review helpful

I was invited to the brunch last Sun. I had not been at this Holiday Inn for the last ten months. There were several of my grand kids with my daughters. The food displays were tired and absent of quality food. Make our own waffles that wouln't cook to completion with the equipment. No freash berries,whip cream or other topings.... More

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IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review
8 May 2012

Bob H, Thank you for taking the time to provide feedback. I'm sorry to see you were disappointed with food selection and service. We are always to looking to improve on our level of service, and the feedback we receive will help us to do so. Thank you again for your review. Ben J IHG Care More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 March 2012

Staff is friendly and rooms are clean. Good internet connection. Otherwise, the AC was so noisy that I preferred turning it off for the night. Plenty of good restaurants near by when you are hungry.

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IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review
29 April 2012

slippy_traveler, Thank you for your recent stay, and providing feedback. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.... More

Indiana
Senior Contributor
33 reviews 33 reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Older Holidome style hotel. Staff was very friendly and helpful. Bar was good with reasonable prices. I don't recommend the food, but maybe it was just a bad night for the cook. Room was very hot (in the winter), and took a couple hours to cool down to a reasonable temperature. I'm guessing it was hot because it was next... More

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ohio
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 25 January 2012

We were looking for something different to do for our daughter's 18th birthday and since I had Priority Club points, we decided to book a room, some party space and have her party here. Location: This hotel is located directly off I-90 in Westake, Ohio. It is withing walking distance to shopping and also very close to Crocker Park (an... More

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See 2 more reviews by suezinohio for Westlake
Benton, Illinois
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 16 January 2012

The Holiday Inn West Lake Cleveland is an older hotel. If you ever stayed at a Holidome then you have a mental image of the property. This place has a beautiful grand lobby that took me back to the old days of grand hotels complete with piano and fireplace. The hotel staff were nice and worked hard to keep the... More

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Additional Information about Holiday Inn Cleveland -West

  • Holiday Inn Cleveland West
  • Westlake Holiday Inn
  • Holiday Inn Westlake
Address: 1100 Crocker Road, Westlake, OH 44145
Price range (per night):* 111 AUD - 167 AUD

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Holiday Inn Cleveland -West
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