I made reservations for this hotel but had to canecl hours before check-in time. When I called to cancel the manager told me I had to cancel within 24 hours of my reservation which was not told to me during the reservation set up. I was informed that I had to cancel before 6 pm by the reservaitionist which I... More

We stayed there one night to be close to the ohio caverns. The desk clerk was not friendly . The phone did not work, the sink would not drain, the carpet was stained, Also one lampshade was stained badly. We could of got a room at another chain hotel for the same price or close to it. Dont say here... More

I booked a reservation at the Country Hearth Inn in Urbana Ohio this summer. We had to cancel the reservation, which I did in plenty of time and got a cancellation number. Imagine my surprise when I found they had charged my card anyways! I called and got the manager -- she was extremely rude and unhelpful. She said "maybe"... More

The decor is very 1980s but it is a clean facility. There are only two floors and maybe 50 rooms total. There are a few smoking rooms and you can smell cigarette odor in the public areas but it wasn't noticeable in our non-smoking room. The beds are comfortable and there is free wi-fi. They offer a free continental breakfast... More

The woman at the front desk was nice, but she was also the housekeeper (there were exceptionally few staff) which made it difficult to find her when our key stopped working mid-visit. The main light in the room didn't work correctly, making it difficult to see anything. We didn't have towels when we checked in to the smoking room that... More

The room was very comfortable and quite large. The staff is exceptionally personable