We've stayed at other RRI's, which we've generally found clean and acceptable, but this one was different. We reserved a "non smoking" room - which should be a simple request. We hauled all our stuff to the room, opened the door, and it reeked of smoke. Went to the lobby, they apologized and gave us keys for a different room... More

Excellent hotel hotel; the rooms are nice, and all of the staff is incredibly friendly. More

Customer Service fixes almost everything. I was checked and checked out by the same agent Ms. Nicole Baker. She was Respectful, informative & helpful. She paid close attention to my comments about the room during check out, and demonstrated honest concern. The room itself was barely acceptable. The carpets had dried mud tracks and obviously had not seen a correct... More

I was there Dec 17,and they need to change there chairs because fabrics covering them was damaged/torn. I cannot sit on them. They need to confirm that room service reaally clean up those rooms and changd. I was to the bed throughout and there bed does not bug More

This is a horrible place to stay. My husband and I stayed over night @ this hotel because of the reviews, boy were we more than disappointed. We arrive late and it was raining and cold and we needed a place to rest after a long drive. The hotel is poorly maintained. The room smelled and the bed linen was... More

I chose this place after reading many good, recent reviews, but our experience did not match up with what I read. The room was dirty. All of the towels had either stains or someone else's hair on them (including the replacement set). The bed linens had stains and what looked like a grease smudge. The comforter had cigarette burns in... More

I was needing a room short notice, I called into the branch location closest to my home, I then had the pleaseure of speaking with sabrina. she was great and customer service through the whole check inn. Hotel room was nice and clean and quiet. Thank you More

I wanted to stay here, but the rooms were all booked due to other events in the area. Joetta was kind enough to book a room with the nearby Super 8, who treated me very well. More

I had to stay here for 2 months because I was working in Columbus. I ended up transfering to Ohio after 1 month of working for a great company. Moved from Pa. The staff here, Joetta in the office and Sheri(house keeping) made my stay, like home. Joetta helped me with my Red roof card, which I was stubborn about... More