The staff at the hotel were very helpful; a bit overbusy at times, though. While the pool bar looked fine ( it was cool and rainy), the rooms were a bit shoddy; broken tiles in the bathroom, broken TV remote, shelf falling off the wall, broken door lock. It's late in the season, and they'll probably fix it up on... More

I've been visiting the Island for years, and the Islander Inn (and it's sister hotel, the Grand Islander) is my go-to place for a great time with my college buddies. It's on the back-side of a busy block, so after 9 or so it's really quiet and laid back. During the day, however, this is the place to be! The... More

My husband and I stayed at the Islander Inn over Labor Day weekend for 2 nights. The room is over priced, but so are all the rooms on the island. It was clean. The shower appeared to be brand new and the towels were soft. We checked in around 1:30 and hit the Splash pool bar. We had a great... More

We went for a fun bachelor party weekend. We paid for two nights up front as they requested. From the moment we got there we were harrassed by the management for absolutely no reason!!!! Throughout the day they continued to approach us with ridiculous accusations. By day two it continued to the point where when we questioned their reasons for... More

This hotel was a nightmare. We walked into our room which was dirty. Only two towels and no washcloths. They let us in early like 12:00 which we thought was nice. We went out to spend the day at the pools. Around 5:00 I was sitting at Splashs poolside bar and my friends were trying to get my attention but... More

I'll start this on a positive. The working staff at this hotel were really polite and each member greeted us when walking by. The customer service at the front desk was unacceptable. We over booked rooms and when we tried to cancel they would not work with us at all. They told us if we cancelled we would have to... More

Zero customer service: ZERO! Dirty rooms and broken furniture. Dead bugs between bed sheets. One is not allowed with his/her own cooler inside their room.I felt like all businesses in put'n bay hate tourists. They want your money, as much as they can get from you but to give nothing of value back. I swear, I'll never spend another $... More

The hotel itself is nice, I have stayed their before. Just got back from weekend trip their and the staff was rude, disrespectful, and talked down to the guest. Theirs a few employees that think they are top flight security and have a grudge against everyone that comes their just to have a good time. Reminds me of the kid... More

Stayed at the Islander Inn for 4 days over Christmas in July weekend. The price was bumped up, but it's the busiest weekend of the summer. Our rooms were clean and pretty,air conditioning good, beds comfy. Service was good, did have to wait on towels on Saturday, but only a half hour. The pool area was a blast, the bartenders... More