This is a newer HIE that sits between an older Hyatt Place and a newer Hilton Garden Inn, with a Graeter's ice cream parlor in the large connected parking lot between the three hotels. Hopefully having three similar class hotels for travelers to choose from will mean healthy competition and appropriate attention to detail. Other than being relatively new, it...
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Thank you so much for your positive feedback about our hotel. We did recently get two pancake machines to handle the big crowds we have here on the weekends since we are so close to King's Island. We are only an exit away from King's Island so we stay very busy when the park opens. To address your concerns with...
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The Holiday Inn Express in Mason, OH was pleasant, but average. We chose the property on price alone-reserved through Priceline for $69. I heard another person checking in paid $139? We arrived during a rain storm and the property had suffered a computer outage as a result of a nearby lightning strike. At the time, there were a lot of...
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Thank you for your feedback regarding my hotel. We take pride in what our guests want. I am glad you brought to my attention about my employee and her phone. I can assure we have re-trained on this issue and it will not be an issue again. We appreciate the great comments you said about our free hot breakfast. We...
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I've stayed here probably more than 20 nights for work. The property is excellent for a HIE. The breakfast is "eh" but that's true of most in this class. The staff is composed of mostly teenage or early twenties folks. On some of my stays I got recognized for my being a Priority Club member, but no upgrades.
The Holiday Inn Express Suites in Mason Ohio was clean but our overall experience was nothing more than average. Here are a couple of things we noticed: The staff was about average when it came to being friendly. The breakfast area in the morning was not well attended and we were there shortly after available at around 6:15 AM. The...
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Thank you for your feedback about my hotel. I would first like to apologize for just being average. We strive everyday as a whole staff to be above average in all departments. I know your concerns about the jacuzzi tubs. We have built them to the standard for Holiday Inn Express as a whole. I realize with how spacious each...
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I had stayed at this hotel 3 times in 3 consecutive yrs. The first 2 times were excellent from service to location, the last time (August of 2011) was not as good. I'm a platium priority club member and reserved the room months in advance and noted during time of booking that I was requesting a room on a high...
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Dear Greenstar,
I appreciate you bringing this feedback to my attention. August is a very busy month for our hotel due to the location being so close to the Pro tennis tournament we have every year. We do our absolute best to make sure that Platinum members requests are honored. I can ensure that if it was not available it...
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Stayed here last July for 2 nights with family members the hotel was very clean and located in a good location easy to find off the express way, plenty off restaurants and stores for any last minute items you may of forgot, was nicely located near Kings Island amusement park and about a 15 minute drive to Cincinnati. The staff...
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Thank you so much for the comments about my staff and my hotel. I take pride in my staff each day and this means so much to them as well. I am glad you enjoyed the larger room which is one of our suites. The two queen suite is perfect for families. It's great that your family came for King's...
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I really felt that staying at this hotel was a great experience. The front desk people were friendly, and helped to get me the best deal. The rooms are clean and spacious. I shall keep returning here, whenever I come back to Ohio. The staff is really hardworking, and courteous. They all do everything possible to make the guest's stay...
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“Great Customer Service!”
We enjoyed our stay at the Mason Holiday Inn Express very much! The excellent customer service started before we even checked in. We were in town for a wedding , which was held at 2:00pm. We were driving in from almost 3 hours away and needed a place to get ready before the ceremony. We contacted the...
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Everything was fine in terms of the room and the conditions of the hotel (comfortable, quiet, clean, etc.). The only drawback was the quality of the breakfast. My colleagues stayed at the hotel next door for the same price but they benefited from a significantly superior breakfast. The price may have been more deeply discounted through an agreement with the...
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We stayed at The Holiday Inn Express while on a trip to Kings Island. We needed two rooms. Both rooms were clean and comfortable. The continental breakfast was delicious and plentiful. The staff kept the dining area clean. It wasn't the closest hotel to Kings Island, but it wasn't too far away. We will use this hotel again. P.S. The...
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