The hotel is just off the highway in an area with several malls with decent dining choices. Area looks to be semi-residential and quite safe. There are several other hotels near by as well. In terms of design, the hotel while maintained is dated. The owners of the hotel could do with an exterior facelift and definitely a lobby redesign.... More

What a nice property and friendly staff. Stayed the weekend and enjoyed the great outdoor pool. There is also an indoor pool so no matter the weather there is a pool to enjoy. The staff are friendly and very helpful especially Courtney in the lounge who made some great food suggestions.

First, I believe this Marriott is owned by the same franchisee who has other Marriott's in the Cincy area. Let's just say whoever is in charge of their customer service should be hired by Marriott corporate. Service is top notch. Everyone is always smiling and offering to help. Amazing service for a Marriott. The hotel itself is ok. The rooms... More

Stayed here recently with a baseball team. The hotel staff was very service oriented and somewhat patient given the number of kids running around. The beds were very comfortable. The hotel could use some updating. Back door to hotel was broken when I tried to enter with my key. Looked like someone tried to enter without a key. Would definitely... More

I have to say, I'm still in shock about how pleased I was with my hotel Stay this weekend. The hotel was in a great location, clean, inviting, & obviously well run with an emphasis on making customers happy. We stayed with my son's soccer team & I was pleased at every turn...from the front desk/checkout, to the attention to... More

One of our favorite hotel experiences. The staff of this hotel are amazing, in their training, attitude, and helpfulness. It's a pretty property, located near all of Mason's commercial and business parks, nicely decorated and comfortable. Did I mention the staff? Examples: My wife was going down the corridor to get ice, and an assistant manager she passed asked to... More

It appears the other reviewers have said it all but I was so impressed with the people at this hotel I had to write a review. These people could - and I wish they would!- teach all other hotel employees how to treat their customers. First, a warm and welcoming check in where the staffer came around to the front... More

This older Marriott needs a facelift; however the service has been very impressive. Whenever there is an issue, the staff is all over the problem. The staff takes Platinum Members very seriously and they are not afraid to go above and beyond to remedy a situation. The concierge lounge is better than other Marriott's and Debbie is wonderful. She makes... More

True to Marriott's core values, this property provides an excellent customer experience. The leadership of the property is phenominal, the sales staff goes out of their way and the associates working at the property are dedicated to ensuring every guest is welcomed and satisfied. I highly recommend anyone traveling to Mason, Ohio stay at this property. You will not be... More