My girlfriend and I stayed at this hotel for the weekend we truly had an amazing time. The staff at reception were welcoming and friendly and when we arrived in our room we found it was beautiful and had a great view over the river. Whilst we were there we popped down to the spa where the staff were just... More

Fortunately this was just a one-night stay on business, but it will certainly be my last. Merry Hill is a strange mid-1980s development centred around a big shopping mall, and my guess is that the hotel has never been updated since it was built nearly 30 years ago. The room was clean, but faded with an odd configuration of a... More

Had a 2 night stay here for a weekend away, all was great. Great hotel, lovely food and very friendly and helpful staff. Good choice of food and drink in the restaurant, very good facilities in the hotel, great location as its close to local attractions.

I stayed at the Copthorne a few years ago and really liked it - on my return, however, I was shocked by how dated it seems. The rooms are a bit gloomy and old-fashioned, and just seem a little unloved. Dumb, outdated ideas like paid wifi still in place - are we not yet at a point where free wifi... More

My colleague and I stayed at the Copthorne for 3 nights - company booking made for two rooms. Due to corporate rate arranged, it was assumed that our booking was for bed only. Fortunately we had a copy of our booking. For the subsequent 3 mornings, our breakfast booking had to be verified as well as us being asked to... More

Myself and 7 friends had booked a spa day using a groupon voucher at this spa facility. Having been on spa days before we were all excited. This is the worst spa day I've had. We phoned the day prior to our booking to check times, and to we if we needed to provide our own towels/robes etc. on the... More

Absolutely disgusted with the response from the hotel, after me and my colleague both had our purses stolen whilst at a conference at this hotel. Management offered no apology, failed to return calls and offered no support in terms of police investigation.

Nice reception and communal areas, rooms good size a little dated but not bad. Leisure facilities fine except steam room filthy and no steam at all. Breakfast ok but lots of things had run out had to keep asking for plates, juice and other things which should have been out. Had a meal in the hotel. Food was lovely but... More

Stayed here for an overnight party where a function room was booked. No choice of food just watery soup and chicken and a over sweet chocolate desert unlucky if u didn't like! Asked for red wine where they produced an in drinkable offering apparently they had run out of Shiraz a week ago !! asked if had cocktails which they... More