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All 2 Sutton hotels »

Holiday Inn London - Sutton

4.0 of 5
Gibson Road, Sutton SM1 2RF, England
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Holiday Inn London - Sutton
Ranked #1 of 2 hotels in Sutton
3.5 of 5 stars 92 Reviews
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92 reviews from our community

    Trip type
Traveller rating
    16
    41
    22
    6
    7
Date Rating
Hilpoltstein, Germany
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 27 May 2012 NEW

Been thee for a three day business trip. The room was okay, clean, AC working at it's best to cope with the 28 degrees outside. Staff was friendly and the room-service brought a fairly good Ceasar's in under 20 minutes? But I skipped the breakfast after the first try…

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
28 May 2012

Thank you for taking the time and the feedback with reference to your recent stay at our hotel. I will certainly share your comments with the rest of the team at the hotel who no doubt will be very pleased to read feedback like yours. Would appreciate if you could let me know why you skipped breakfast after the first... More

Vancouver
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 May 2012

Stayed here for 4 nights for a work trip. The vibe throughout the entire hotel is a strange one and the billing issue at the end of the trip has left a seriously sour taste in my mouth. Service-wise: I sat at the bar for a good 15 minutes before someone came around to serve me on 2 different occasions.... More

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
28 May 2012

Thank you for taking the time and the feedback with reference to your recent stay at our hotel. I will certainly share your comments with the rest of the team at the hotel and would like to apologise for any inconvenience we may have caused you during your stay. The bathsize is te standard Holiday Inn bathsize which is being... More

Edinburgh
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 16 May 2012

For the last 13 years have stayed here as there is no other "hotel" in Sutton. The staff in the restaurant go above and beyond to assist you and are extremely friendly. Had a couple of issues with our Exec. Room which were quickly attended to by the receptionists and housekeeping. My husband is frail and needs assistance to climb... More

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
21 May 2012

Thank you for taking the time and the feedback with reference to your recent stay at our hotel. I will certainly share your comments with the rest of the team at the hotel who no doubt will be very pleased to read feedback like yours. I have taken note with reference to the comment about a walk in shower, which... More

Swansea, United Kingdom
Senior Contributor
21 reviews 21 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 23 April 2012
1
person found this review helpful

We recently stayed here for my son's wedding in a nearby town. Other guests also stayed there so there were 19 men women and children. The staff were outstanding in coping with such large party. Whilst we did not take all our meals together on both mornings we did breakfast together. Many thanks go to Parrain and Lauren for searing... More

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
24 April 2012

Thank you for taking the time and the feedback with reference to your recent stay(s) at our hotel. I will certainly share your comments with the rest of the team at the hotel who no doubt will be very pleased to read feedback like yours. . Looking forward to welcome you back to the hotel again soon in the near... More

Devon
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 23 April 2012

We booked this hotel as it was the nearest to a gig we were attending in Sutton. When we arrived we were greeted in a friendly and very efficient manner. The receptionist immediately upgraded our room as we were a member of The Priority Club, she also gave us a voucher for complimentary breakfast. The dinner and breakfast we had... More

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
24 April 2012

Thank you for taking the time and the feedback with reference to your recent stay(s) at our hotel. I will certainly share your comments with the rest of the team at the hotel who no doubt will be very pleased to read feedback like yours. . Looking forward to welcome you back to the hotel again soon in the near... More

Aberdeen, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 20 April 2012

Just returned from a one night business trip, I have to say the staff were amongst the best I have experienced - professional, helpful, friendly. No issues with room, clean and quiet. Happily recommend,

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
24 April 2012

Thank you for taking the time and the feedback with reference to your recent stay(s) at our hotel. I will certainly share your comments with the rest of the team at the hotel who no doubt will be very pleased to read feedback like yours. . Looking forward to welcome you back to the hotel again soon in the near... More

syd
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 25 March 2012
1
person found this review helpful

I stay at the Holiday Inn Sutton very frequently and the hotel and service just keeps getting better. The staff are always friendly, helpful and make you feel so welcomed. Having had some business in central london, I thought I'd treat myself to a nice central london hotel, but after 2 nights, I checked out and came back to Holiday... More

Was this review helpful? Yes
Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
28 March 2012

Thank you for taking the time and the feedback with reference to your recent stay(s) at our hotel. I will certainly share your comments with the rest of the team at the hotel who no doubt will be very pleased to read feedback like yours. . Looking forward to welcome you back to the hotel again soon in the near... More

Southampton, United Kingdom
Senior Contributor
47 reviews 47 reviews
Reviews in 45 cities Reviews in 45 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 19 March 2012

Standard Holiday Inn - does what it says on the tin. Comfortable if a little basic rooms, good reasonable breakast offer.

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
23 March 2012

Thank you for taking the time and the feedback with reference to your recent stay at our hotel. . Looking forward to welcome you back to the hotel again in the near future. Yours sincerly, Marco Frik General Manager Holiday Inn London Sutton More

Helensburgh, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 9 March 2012
2
people found this review helpful

I have stayed at this hotel several times while on business trips as it is convenient for the company offices. A little over 5 minutes walk from the railway station which has a regular train service to central London. I have found the staff in all sections of the hotel very friendly and efficient. Food and service in the restaurant... More

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Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
13 March 2012

Thank you for taking the time in writing your comments with reference to your stay(s) at our hotel. Youir comments both about the staff and services provided are highly appreciated. Looking forward to welcome you back to the hotel again in the near future. Yours sincerly, Marco Frik General Manager Holiday Inn London Sutton More

London, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 March 2012
1
person found this review helpful

The hotel is fantastic. I stayed over last year because of business and I had very good experience that time too.I stayed over the weekend end of February with my boyfriend and we had amazing experience...The hotel is very close to the train station and to the high street too(everything within 5minutes walk).Quick check in with very smiley receptionist.Our room... More

Was this review helpful? Yes
Marco Frik, General Manager at Holiday Inn London - Sutton, responded to this review
7 March 2012

Thank you for taking the time in sharing your experiences with reference to your recent stay at the hotel. I would like to thank you for your kind comments regarding the hotel as well its staff and I will certainly share this with all staff accordingly. We are looking forward to welcome you back to the hotel again in the... More

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Additional Information about Holiday Inn London - Sutton

  • Holiday Inn London Sutton
  • Holiday Inn Sutton
  • Sutton Holiday Inn
Address: Gibson Road, Sutton SM1 2RF, England
Price range (per night):* 128 AUD - 297 AUD

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Holiday Inn London - Sutton
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